Jeffers

Jeffers is the absolute worst company to buy from. As a company theyvhave no moral integrity. I bought my first shipment of vaccines in May of 2024. I se it up on an auto ship. They customer service department set it up because buying vaccines I wanted to make sure it was set up correctly. When the vaccines arrived they were hot and the second set was also. There advise was to get an ice pack and send them back. They did refund me my money. I gave them a second chance big mistake as they delivered my November shipment fine however, my January shipment never shipped on the 9th I contacted them and they said it shipped on the 6th and would be to me by the 18th. I paid for 2 day shipping. I contacted them and told them this was unacceptable as the vaccines would be bad when they arrived. They told me they would refund me but I needed to send the vaccines back. When the vaccines arrived I rejected the package and not only do I not have the bad vaccines they never refunded me. This company is absolutely shady and deceitful.

They will send a wrong items and never exchange or refund or even send a return label. Saying again and again by phone and email that it's going to happened just to drag time and make customer tired to keep reminding them to do the right thing. Total scam. Communication with customer service became just listening their lie over and over. Blaming numerous non-exiting "department" they have and openly bull$#*!ting. Bad enough they advertise and sell items they simply don't have in stock and they send wrong/alike ones hoping customer just keep it anyway. But if u insist on sending back wrong item- they will just continue lying,- this time that they will help you and give u refund or exchange, They never do!

The quality of the products is always better than I expect, considering the price. Customer reviews help me assess how the item may fair with my dogs. Our dogs love the $1 and $2 squeaky toys. The dog sweaters are always just as described; the sizes are easy to figure out for large and small dogs.

Jeffers web site states clearly that all orders over 49 dollars ship free. When checking out with a 56 dollar order I was charged 20$ for shipping. I called them and they said they didn't add shipping but it was a charge from the shipping service. Fedx or ups. Are you kidding? This is not free shipping! It's a bait and switch. Listing free shipping is just that. Sneaking in a shipping charge after ordering is really bad service. Watch out!

I never got my order. When I called customer service they batted me back to UPS who batted me back to Jeffers. Jeffers customer service basically said they had shipped it so it was my problem and I could file a claim with UPS. UPS says they returned the shipment because they couldn't find the address and I should get a refund from Jeffers since the product was returned to them. So I'm out $400 and a dozen "please hold" phone call sessions. I never had this issue before and was very satisfied, but I won't be ordering from Jeffers ever again. I tried to add proof of purchase, but it won't accept the pdf file. If you can tell me how to fix this, I'll send it. I don't know how to convert to jpg.

I was very nervous placing my first order of vaccines and of course they got held up and didn't make it over night They was warm when they arrived due to FedEx being held up but jefferspet made sure to get me new ones shipped out fast and they arrived with ice packs still frozen Amazing customer service and They for sure just got a new lifetime customer

... I have been a customer of Jeffer's for well over 25 yrs. I used to order by phone and when they went online I've ordered that way since. I have never once been disappointed with any products or customer service in all of those years. Their prices are always always lower than "pet stores" to the point I refuse to shop at any of them because I'm always disappointed in customer service, lack of knowledge and of course... pricing! I have purchased everything under the the sun from them... toys, treats, collars, beds, medicine... you name it I've bought it from them... One Christmas years ago... I forgot the in the confusion to purchase puppy presents and at the last minute put in an order that I wasn't sure would be delivered on time even with expedited delivery... it was with a day to spare... this last Christmas I needed 2 toys of the same color and I know that color is not a choice with this particular item... I asked knowing it might not happen and when I opened the box there they were! So for this long time customer I will always use Jeffer's Pet Supply... they have been there for me and current and past Dober Loves!

They are rude, arrogant and don't care about the customer. They are not least expensive and have zero customer service skills

SAVE YOUR SELF AND BUY VACCINES FROM ANOTHER SOURCE! THEY WILL NOT BE ANY GOOD WHEN THEY ARRIVE! They will not make it right by returns or credit so your just out 100 plus dollars!

Over the last 13 years I have had very few issues with Jeffers. And when I have had issues it was always quickly addressed. Jeffers would have had a higher rating if it wasnt for my recent customer service issue. On 4/29 I placed an order-- and was shown on the web page that the shipping could take up until November, but that I wouldn't be charged until my items shipped. Well, I really needed the vaccines I ordered so I figured I could wait.
On May 15th I checked my paypal account, and noticed that Jeffers charged me. So I went to my Jeffers account and saw that my order was still being processed but hadn't been shipped yet, the delivery date had been set to 5/11-- But I never received a package, or an email notifying me of my product having been shipped. I disputed the charge, and by June 1st Jeffers came up with a UPS tracking number--I contacted UPS, but they would not give me (the recipient) any details about the order--they would only talk to the sender--Jeffers.

Jeffers will no longer return correspondence about the order, or help figure out what went wrong and WHY I was #1) Never notified of a pending shipment in the first place-- and 2) Why I was charged for items purchased but never received.

Jeffers just stole $142 from me-- and it isnt the first time that this company has done this to their customers. Another farm I was notified had a $1200 order get 'lost' in their system as well.

I have NEVER had issues with shipping, being notified of shipping, or being mis-charged by any other retailer other than Jeffers. From now on I will only conduct business with ValleyVet or PBS Animal Health. At least these 2 companies are on the ball with customer communications and responding to client concerns in a timely manner! And dont steal money!