J.D. Byrider

Quite possibly the WORST dealership that I have EVER dealt with. Right after buying the vehicle, I had my check engine light come on. Had the codes read and it was a faulty sensor. So I took it in to their service department and said "hey, check engine light came on and the codes said it needs a sensor". They had my car for a day, called me and said it was done. Then informed me "it was just low on oil, so we did an oil change". No, it's a sensor that I authorized, not an oil change. Fix the sensor. 4 months later, the water pump goes out so I decide to give them another shot and make an appointment to have it replaced. I was given an appointment for last Tuesday. It's now Monday of the following week, and I still don't have my vehicle back for a 3 1/2 hour job. Called last Friday and was given "it may be done today". Called this morning and was given more excuses as to why it's not done. DO NOT BUY A CAR FROM THESE INCOMPETENT PEOPLE. Literally the only person who hasn't lied to me or given me the run around is Lindsay in finance.

I've purchased 4 cars from Byrider. I've referred 5 people to Byrider, all of which purchased cars. They claim there's a referral bonus but I had to call every week for 3 months to finally get it. There's a $70 tow reimbursement but by the time I got it I couldn't cash the check. It was only good for 90 days and the shop manager had left it on his desk. I didn't even receive it til it was too late. But the worst of it, on 3/14/22 I traded the car in. The dealer was given a 10 day payoff amount of $*******. 73 and sent a check for that amount. On 3/18/22 I made my regular payment of $202.94. On 4/12/22 I received a letter stating my account is officially closed but no overpayment check. I just got. Off the phone with CNAC and they informed me that they just issued a check for a $33.19 overpayment, not $202.94. I tried to plead and argue my case but to no avail. Bottom line, I'll walk everywhere I go before I ever deal with Byrider's ineptitude or CNAC's greed, corruption, callousness and lies ever again and I STRONGLY recommend you do the same. Avoid Byrider/CNAC like the plague... unless you enjoy getting screwed over.

Went and traded my car in for a Kia Soul my sales person DJ Martin from the Rolla store he went up and beyond to get me into that Kia soul and ty to the finance dept for helpin me get into that car!

RUN DON'T WALK! This business is fraudulent! I am a mother of two recently divorced working to improve my credit and overall financial situation and thought JD Byrider could help boy was I wrong! I purchased a vehicle that had an engine light on from the day I drove off the lot. I test drove the car and then the saleswoman took the car to put gas in it (after I signed my paperwork of course) and the engine light came on when she brought it back to me... she told me to bring the car back the next day and that it would be a simple fix but that wasn't the case... I purchased the car in August I couldn't get the car registered until February because of the engine light remaining on after attempting to fix the car 10 different times. I was apparently not supposed to complain because my car was under "warranty". I spent over $100 in cab fees dropping the car off to the multiple car shops JD Byrider partners with. The car was given back to me and the engine light continues to come on and go off... things got so bad they had to give me a replacement car (which had an engine light on also and smelled of burnt rubber under the hood while running). The dealership in Austin where I purchased my car was closed down and I have had to deal with the people in the San Antonio office for repairs etc. and they are a bunch of liars and thieves! Ramiro Herrera is the General Manager and he is the biggest liar of them all! He told me that I would get a replacement car because I explained to him that I felt taken advantage of and hoodwinked because I was given a car with severe engine issues that they "rigged" to get to pass inspection only for the engine light to continue to come back on! I was promised a call back about a replacement car and never received one. I have pictures to show that I have had 3 temp tags expire because I couldn't get the car registered or inspected with the engine light on! Now that my car is registered the engine light still comes on and goes off! The quality of their cars is less than subpar! They will take advantage of you because they know they report to your credit and they want to make sure they stick you in a POS car and force you to make payments or have your credit score be impacted negatively! Well played!