J. Crew

I ordered a cashmere sweater for my brother in late November. Because of medical issues,, he didn't open his holiday package until January. It came in the wrong color and style. He tried to return it or exchange it but the hers said it was too late. He sent it back to me and I also tried to return or exchange it. Again they said it was too late. Is this company failing? Who runs this awful company? It used to be a decent store but now I wouldn't waste my time on these creeps. They sure don't know anything about customer satisfaction!

I place 3 times the same order. First time I placed it online and got a confirmation and 24 hours later I got a cancellation email. The remaining two times I placed the order over the phone and was assured it will not get cancelled but it did until I called again. Guess what it again got cancelled. How can you run an online store this way?

I finally walked into their outlet mall and ordered another product but since my size was not in store they shipped it. This time I got the order with security censor so again I had to go back to the store to get it removed. Horrible experience both in store and online.

I just purchased over $350 worth of merchandise on JCrew.com. I needed to return 1 item, a belt and they charged me $7 to return the item. I purchased from many stores over the holiday and even the less expensive stores returned items for free. They just lost a customer.

JCrew used to sell good quality clothing but it changed a couple of years ago. Cashmere sweaters used to cost $180 but its all worth it, they have the best colors compared to other brands and it last for a long time. But after that couple of years, yes the price is lower but the quality is poor. 2 cashmerE sweaters from them after hand washing shrunk. The "merino" they sell is so thin not worth the price.

I bought 2 duplicate jeans that were the same size and style I already had.
They were so big I could not keep them up without tightening my belt where the material folded over.
They were a straight leg w34/32 and fit like they were at least a w36.
What's happening in Bangladeshi?
Very disappointed in a blue Jean company that I thought was better.

I placed an order 10 days ago. Today, 5 days before Christmas, they cancelled my order leaving me with no present fro my daughter. No wonder they had to file for bankruptcy

Almost month after i returned the item I still didn't receive the refund. Holding money for no reason.

Their quality has way downhill and sizes got weird. Plus they closed most stores so if u order online and need to return they charge 7.50. Unacceptable!

I ordered a t shirt and a pants and got a dress instead and customer service keep telling that the item was already delivered…
Bad service to order online and low quality clothing.
This was my first online order.
Not recommended

Three separate times I have ordered a pair of New Balance sneakers and all three times the shipping date was pushed back over several weeks and then canceled. I can understand this happening one time. They were in stock two of the times and this still occurred. I will be ordering from another company hear on out. Customer service was polite, but absolutely nothing was done. Oops, sorry is not enough. Sorry, J. Crew moving on.

I ordered 2 robes which were not cheap. When they arrived I expected there to be some quality to them based on the price. They were incredibly thin, cheaply made, ill-fitting, way too small and not at all true to size. I tried returning them, and J-crew made me return them separately so they could charge me two return shipping fees (even though they were shipped to me in one package). Then they charged a restock fee on top? When the sizes advertised were not even close to accurate. This is irresponsible and there is apparently no regard for the planet. Why insist on needless packing materials, postage, etc? Just to make an extra few bucks off your customers instead of serving their needs. Pathetic.

I bought a lot of things with a coupon code. The coupon code didn't work, even though it said it did until it processed my payment. So shady! I called them within minutes and told them what happened. They assured me I would be returned the money. That was 2 weeks ago! I keep calling and they say because I used Applepay it takes longer to process the refund. I wonder how much longer it is going to to take for them to give me my money back.

I ordered a T-shirt with three buttons on the front on 1/30/20. Since then, I've worn it about 8 times. Two of the three buttons have cracked into pieces and fallen off recently when I was simply fastening them. Clearly the buttons are of very poor quality. I wrote to J Crew - and they responded that since it's been more than 30 days since the purchase, they aren't responsible. Really? If buttons were to break into pieces after 31 days, J Crew considers that acceptable? Sad, as J Crew used to be a respectable company.

JCrew misleads customers with a "30 day return policy." When you order online, it's really more like a week (JCrew subtracts the time it takes them and their shippers to send the package, send the return, and then process the return) Direct quote from customer service: "it takes up to two weeks for the return to be completed and the policy indicates that returns need to be processed and received within the 30 day window"... shady practice, I would avoid doing business with this company.

J Crew service and customer s service has deteriorated. I am a customer for over 10; years. I live in Philadelphia and cannot visit store, closed recently.
I have bought on line very often and sometimes had to exchange the item in store with no problem and friendly, professional employees.
Now on line purchases are paid via Comenity Bank.
I have only experienced unfriendly service when calling to pay my balance. I could not complete my payment on line due to a " glitch" as Comenity/JCREW communicated on line, so no choice.
I need to rethink buying at JCREW bc I don't like condescending, patronizing, rude customer service.

I was on the phone for one hour to return something and they never could manage to help me do it.
The quality is poor and now they buy from third party manufacturers and will not let you return them to j crew site when you have NO idea that they are not a part of J crew
They will soon go chapter 11

TERRIBLE company in customer service. I wish there is zero or minus rating. I hope the company stops this non-sense policy of "final sale". All other big retailers do not have this policy. The store manager was very rude and refused to return a defective merchandise that worth $24. I hope this $24 will save the company from its financial trouble. Shame on them. I have been a customer for almost 15 years.

Jcrew makes it virtually impossible to return. There's only one Jcrew store left in Colorado, can't return merchandise from a regular Jcrew store to an outlet and they charge you 7.50 to return by mail using their prepaid slip. Horrible company, quality has declined and they aren't what they used to be. Not impressed. Seems like they're on their way out.

I paid for an item in full but they opened up a credit card in my name and started sending me late fees. The item itself had to be returned four times before they got it right. When I tried to discuss with the bank who runs JCREW credit cards, Miss Fitzgerald, she was too uppity to be of any assistance and didn't make an effort to redact the unjustified late fees. They have bullied and harassed me over a measley forty dollars, Do not under any circumstances do business with this company.

I don't recommend it. Because I have 2 shirts that has quality control issue and sent them.
But they didn't do anything because I don't have the receipt.

I ordered a dress online for a birthday party I was to attend. I expedited shipping to ensure it arrived in time for the event. The delivery date was approaching and I noticed that the status of my order was still processing. I call customer service and was given an explanation that my order would ship from a local store and would arrive on the expected delivery date. The day after the item was supposed to be delivered, I got a cancellation email. According to their own tracking system, there was no way I was going to get it delivered on time. Customer service rep clearly misinformed me. I won't be shopping at J Crew anymore, not worth the aggravation.

I got the same pair of pants in both XL regular and XL Long. Already reviewed here the XL Long as ridiculously far too big. Two weeks later came the XL regular and this one has a bulge in the thigh that no normal human being has ever had. Apparently if you are an XL, any rules about the female body go out the window--any old shape will do. To be fair, NYDJ jeans also have too-big thighs, but not bulging ones like J. Crew.

Around 4:15 today at the JCrew at 6910 Fayetteville Rd, space 155 Durham, NC, my family and I walked into JCrew, and a Caucasian employee in the store greeted us. I kindly went up to them ( J.Crew employee) and asked if I could use a restroom, and he/she replied that they didn't have one and informed me I had to go to Moe's next door. For the record, I'm a brown complexion man I went to Moe's and came back. A few minutes later, a Caucasian woman asked a JCrew employee if she could use the restroom, and he walked the lady back to the bathroom.

I will no longer be doing any business with JCrew

JCrew = racial discrimination