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Jaspertronics

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Nebraska
1 review
0 helpful votes
Follow Kenny G.
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I ordered a replacement bulb for my Benq ht2150st and installed it. It malfunctioned and burned out under light usage, after about 4 weeks. They sent a replacement. It burned out in a couple weeks also. Emailed them and they said "it's out of warranty because the first bulb you ordered is past the warranty date" what a laughable company. NEVER BUY from jaspertronics. My last OEM bulb lasted 5 YEARS! They try to get you to pay to send your projector in to clean it and do a rundown on it 💀😂😂. You can thank me now or regret it later. Stay away from this joke

Date of experience: August 26, 2024
Texas
1 review
1 helpful vote
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Avoid Jaspertronics
September 9, 2021

This company does not stand behind their products. Replacement lamp made noises and failed after two days. Sent a replacement, did the same thing. They then tried to blame my projector, even though it still works perfectly with original lamp. Want to charge me shipping and restocking fees to return defective lamps. Run as fast as you can away from these guys.

Date of experience: September 9, 2021
Massachusetts
1 review
6 helpful votes
Follow K C.
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I had placed an order over a week ago and received a shipping tracking number, but that order was never submitted and USPS is still awaiting the item. I have called 2 times already and both times they told me someone would get back to me about the status of the order after they find out more details with the manager. No one has returned my calls and I am now wondering if this company is either fake or simply incompetent.

Date of experience: July 15, 2020
New Jersey
1 review
1 helpful vote
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The projector lamp was ordered about a year ago, but not put into use until this week, as the old bulb was still working. When I installed it, it did not work. I explained all this to them and paid to ship it back to prove it was damaged. They refused anything and were quite rude about it, calling me a liar.

Date of experience: October 12, 2023
Indiana
1 review
0 helpful votes
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Perfect
August 29, 2022

I ordered on Friday 8/26/2022 my order arrived on TODAY 8/29/2022. I replaced the lamp myself and it worked perfectly! Screen is clear and bright! The price was great after discount I paid under 70.00 for a Mitsubishi ******* lamp! I definitely recommend them. Thank you Jaspertronics!

Date of experience: August 29, 2022
Missouri
1 review
0 helpful votes
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Totally impressed
April 4, 2020

Knowledgeable, friendly, and professional staff helped on the phone. Processing the order and shipping were quick; item arrived exactly as described. Would recommend and shop from this seller again.

Date of experience: April 4, 2020
Illinois
1 review
0 helpful votes
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I have used this site several times in the past. Their product has always been good and was received in a timely manner. I would recommend them to anyone in need

Date of experience: March 6, 2020
Iowa
1 review
0 helpful votes
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Fast shipping and original part. Packaged well, was concerned about the Way some companies shipping breakable objects in sleeve, but wrapped well in sturdy box will order from them again.

Date of experience: April 6, 2021
California
1 review
0 helpful votes
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Although a web search did identify compatible projector lamps at slightly lower prices elsewhere, these appear to be knock-offs, and I am now careful when ordering from the Amazon marketplace. I am very satisfied with the quality of the product that we received from Jaspertronics.

Date of experience: December 3, 2019
Utah
1 review
0 helpful votes
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Overall I have had a positive experience. The wrong lamp was sent to me originally and I had to email customer support. They asked for some pictures and had me try a few things, but without too much hassle sent a replacement lamp. I am disappointed however that they shipped the replacement with the regular USPS option when I had originally paid for 3 day shipping. Seems like they would at least ship the same speed I originally paid for or faster. I have not received the replacement lamp yet. I will update if needed.

Date of experience: January 30, 2020
California
1 review
0 helpful votes
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Had searched other sites about same part for comparison. I experienced lack of knowledge or minimal information. Then I called Jaspertronics. The rep I spoke with was extremely knowledgeable and pleasant to talk to. She didn't rush me and made sure all questions were answered. I had some very technical questions. Jaspertronics surpassed the competition by far.

Date of experience: January 10, 2020
Minnesota
1 review
0 helpful votes
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My order was quickly acknowledged, and notice of shipment was received in less than 24 hours. And their price was less than half what others were asking for the same lamp assembly! I know where I'll be looking the next time I need a lamp!

Date of experience: January 22, 2020
Pennsylvania
1 review
0 helpful votes
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Very impressed!
December 19, 2019

Placed order for a new TV lamp and housing. Received the lamp in 3 days. Only problem was the wrong lamp and housing was sent. Called customer service and explained the situation. After hearing my concerns they were more than understanding and wanted to correct the situation promptly. Got the correct lamp and housing 3 days later. Working like a charm.

Date of experience: December 18, 2019
Illinois
1 review
0 helpful votes
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Generous Discount
December 7, 2019

My projector lamp died out on me prematurely and although it was beyond the warranty period I reached out to jaspertronics to see if there was anything they could do. They generously offered me a 15% discount toward the purchase of a replacement.

Date of experience: December 6, 2019
New York
3 reviews
0 helpful votes
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Buying the genuine Epson lamp from Jaspertronics was not only the safe thing, but it was also the smartest thing to do. It arrived quickly and in perfect condition. I installed it without issue.

Date of experience: April 1, 2020
Illinois
1 review
0 helpful votes
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I ordered replacement lamp for a Panasonic projector, the shipping was quick. The bulb looks very similar to the original Lamp. The cost was significantly less than a manufacturers lamp. I am happy with their product.

Date of experience: January 24, 2020
Arizona
1 review
0 helpful votes
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I had purchased a replacement lamp for the subject Mitsubishi dlp hdtv. The lamp is warranted for one year, came with fast shipping, and matched the old lamp assembly exactly. I am happy with Jaspertronics and will use them for future purchases.

Date of experience: November 14, 2019
Florida
2 reviews
0 helpful votes
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Jaspertronics' customer service helped verify the specifications for the part before I ordered and the item is a true OEM replacement as advertised. It installed perfectly and the quality is equal to or better than the original part. Jaspertronics' price for the part was less than a quarter of what Viewsonic charges for the same part! I will definitely keep Jaspertronics in mind for future electronics needs.

Date of experience: January 7, 2020
California
1 review
0 helpful votes
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Awesome OEM Product!
March 21, 2020

I was looking for an Epson OEM projector bulb and found it on Jaspertronics, the price was excellent, it arrived on time in an OEM sealed box. Great price and customer service. 100% satisfied.

Date of experience: March 19, 2020
Kansas
1 review
0 helpful votes
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Great Service and price
January 24, 2020

Good customer service. He answered all my questions and my tv lamp arrived in 3 days. The lamp was an original OEM product. Free shipping as well. I will definitely order from them again!

Date of experience: January 23, 2020

Overview

Jaspertronics has a rating of 3 stars from 50 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jaspertronics most frequently mention customer service and replacement lamp. Jaspertronics ranks 11th among TVs sites.

service
10
value
10
shipping
10
returns
8
quality
9