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Jane & Andy Reviews Summary
Jane & Andy has a rating of 1 stars from 28 reviews, indicating that most customers are generally dissatisfied with their purchases. Jane & Andy ranks 1935th among Women's Clothing sites.
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I ordered a tank top in July 2020 sent multiple emails because I've never received it and never heard back. I would like to have my shirt or my $10 back.
I ordered in July and it's December now and never received order. I've called and emailed and no response.
Order my cargo pants and finally after waiting for a month it came but the order came in wrong size, got my money and now I have no idea, how to return the item or get the right size. NEVER ordered from this company.
Ordered sandals and never received after 2 months... you will not be able to contact the company... but your money will be gone from your bank account... DON'T order from these people!
I placed an order july 4th and it shows shipped it is now almost October and I NEVER received my order. Emails are never answered horrible company
I placed an order back in June 2020, received an order conformation but never received a shipping confirmation. Finally figured out how to track the order status, at the beginning of Aug it changed from order confirmed to order shipped. To this day still don't have the order, with no way to reach the company they don't have a phone number to call nor do they respond to emails. WORST COMPANY DO NOT BUT FROM!
Made an order in July 2020 never received anything. No apology or item. The email address doesn't work.
Original order was placed June 29th. Their website says it was delivered July 15th I never received product!
I received an angry email saying I had not given them enough time to process the order once order After order was 60 days old I again tried to reach out to the company. I received no response to emails and have not received refund. We are talking about a $22 pair of flip flops. But it's the principle that they were not professional or responsive.
Will not respond to emails or refund money. Can not track my package nor have I received my purchase. This has been going on a month now.
I placed an order on July 7 and never received it. I have sent numerous emails with no response ever. Didn't find a phone number. Of course they have my $$. Just glad I didn't spend big bucks
I ordered and paid for a package a month and a half ago. I haven't received the package and have not received a response to my numerous emails!
Jane and Andy is a scam site. They sent me the incorrect item, charged me for the one I ordered, and ghosted me when I asked for the correct item or a refund. DO NOT SHOP HERE! They stole my money.
I ordered a hat in March of 2020 and never got it. Sent them an email and got no reply then checked their contact link on their website and it doesn't even work. Total scam, I'm not even sure how they're still operating.
Terrible. I orded gel kit gel like glue even with slip solution uv lamp wldnt go off ask refund?
Ordered $70 worth mid July 2020, sent several emails no response. They should be ashamed of themselves! They maybe be having trouble due to covid (isn't everyone) but there is no excuse in not responding. You can take someone's money but you can't seem to return an email... you know what they say what comes around goes around!
It's been a whole month I still haven't received my order you can't reach anyone they never answer emails but they have no problem with taking your money off your card as soon as you purchase something but you never receive any order are any answer back about your money they are stealing and ripping people off!
I placed an order with Jane and Andy on 7/15/20. On 8/9/20 the order was still showing as 'being processed' so I sent them an email asking for an estimate of when my item would be processed and shipped. I got no reply. Then on 8/17/20 I checked the order status and it said order delivered on 7/25/20. They back-dated the delivery date and did so after I emailed them on 8/9. I never received the item and have not gotten any notice that the item shipped or any response to my email. Never buy from this site. It's a scam.
I reach out to them an no RESPONSE I SPENT 100$ with these $#*!s I'm gonna get my money back do not buy from them!
I cancelled my order due to it taking so long and not coming from the US, they sent an email I would receive my refund in 5-6 days and it's been 5 weeks still no refund. This is $45 I couldn't afford to lose, they don't even reply to me emails anymore. This company is a fraud and people should not use them.
They lie and steal your money.
For an American-based company that at first glance appears so trustworthy(Jane & Andy... like the rag dolls of old; a couple with kids who live in SC), be prepared to be disappointed & frustrated by the item never arriving, the tracking number not working, and the "customer service"(laughable) being nonexistent. I've asked for a refund and we'll see what happens. I also plan to start the dispute process with my bank. These people need a new career path! Btw, my item is coming from China, but I didn't know that when I ordered... so add"deception" to the list. I should've stuck with Amazon(the same exact item was there, too). At least there's some recourse & accountability there. Only having a good review every 8th time or so should be warning enough! They finally gave me a refund, after my bank got involved, but no business should put someone through all of this.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members