Jane

I ordered 3 pairs of shoes and they were all HORRIBLE! They literally felt like
Cardboard and looked like they were super glued together! I am a solid size 9 and the size 9 duck boots were closer to a 7-8. I couldn't even get my foot into them. So I had to return all three. I was so upset that I had to PAY to ship them back because the quality was so terrible. Yes I know their return policy states that it's the buyers responsibility to pay for return shipping on items that are damaged or defective. I believe quality like that SHOULD be considered defective. The shoes were CARDBOARD covered in a thin layer of fabric and then super glued together. I have spent quite a bit of money on their site and to be treated this way was is terrible. I have already emailed the sellers numerous times, provided them with my return tracking information. I have made attempts to contact the sellers with little to no communication back! This is not acceptable! The one seller did credit my card back some of my money but kept an additional $2.99. I paid to have the item shipped to me to begin with, then paid for return shipping because the product was crap, and THEN they had the audacity to keep another $2.99 for "shipping"? I ended up paying $22.99 just to ship a pair of shoes back that only cost $34.99 to begin with. Awful customer service. Never buy anything from them! Oh and Jane.com clearly supports this type of behavior from their sellers because they just keep emailed me back their return policy. What a joke! Avoid no matter how cute the items look. It's pure garbage!

Jane is selling things from "Fancy Frills Boutique" out of Utah. Via social media I came across emails the owner of Fancy Frills was sending to a customer. The emails I read were CRAZY RUDE and CRAZY UNPROFESSIONAL. I wouldn't shop at Jane just because they are selling and promoting clothes from a boutique that has no service customer skills.
I will for sure be spreading the word around about Fancy Frills, and Jane.com will be connected to all my conversations.

I received a sweater I ordered that had a snag in the fabric. I contacted Jane customer service via their chat which says I will have a 40 minute wait or they will email me within 24-48 hours. I waited 48 hours with no response. I reached out again and was told where to return item. I asked if I had to pay for shipping since this was a defective item and was told if I sent picture of the postage amount I would be reimbursed - all of the above steps took over a week. You feel some urgency since you are only given 14 days to return. I sent item back to seller and then went on Jane's site to record the tracking number as told. The sire wouldn't accept the tracking number. I sent an email to customer support with postage and tracking info asking for help. I sent an email for 3 consecutive days with no response. I then went on their chat and waited (30 minutes) to speak to a rep. In the end the $15.75 I spent to ship back a defective item would be given as a Jane credit! I will NEVER order from this company again - too much of my valuable time spent returning a def3 give item and now I'm stuck with a credit instead of cash - NEVER AGAIN

When I first discovered Jane.com, I was pretty excited. The items looked great and the prices seemed right. Jane also makes a promise that if you don't love what you get, they will replace it or make it right. What they do not say is if you don't like what you get, you will not be refunded shipping costs and you must pay the return shipping. You are better off looking at the items on Jane and then, trying to find something similar on Amazon. By the time you factor in shipping costs, you aren't really saving any money at all. You can find most items, or a similar item, on Amazon for a better price and with free shipping and returns.

As far as the items themselves, the quality is sub par and that is being kind.

Customer service doesn't really help you. Sometimes vendors don't return your email when you have a problem so if you buy something, you had better hope you like it because getting anywhere with returns is an exercise in frustration.

I would absolutely not recommend this site. Most of the items I bought were seriously disappointing and my experiences with customer service went nowhere.

I just recently found Jane.com and was excited about such cute things they offer. I've ordered leggings, a swim overwrap, a pair of shoes and a necklace and I'M NEVER ORDERING from there again! First, the leggings were WAY too small... it's like they pawned off girls leggings as women's... like I'm actually 98% convinced they did. The swim overwrap... looks nothing like the pictures, cheap and made in China generic tag on it like they sold it from some crappy over stock from China... the version in their photos... SO cute! The real thing... total grandma action. The shoes I got were the cheapest crap I've seen in awhile... I contacted the vendor for a return, and they didn't even want them back either! Told me to keep them and they'd return my money minus shipping. The necklace... ok, but cheap crap again. Had shipping been faster, I would not have continued buying after the first crap show of junky product with high shipping fees. This site is a sin against women in search of trendy clothes for a decent price. Walmart sells higher quality clothes. I'm so upset about it I had to search for reviews of the site and vent, oof, angry.

I ordered a shirt off their app (two of the same shirt, different sizes, had a hard time guessing what my size would be). They come-- a week after the estimated shipping time-- and neither of them fit- but more to the point they fit the exact same. I'm pretty sure they were the same size. Frustrated, sure, but it's whatever. I'll just return it. Well, turns out you have to email Jane directly to organize returns. Takes them 2 days to get back to me. Another 2 days go by before they get me in contact with the seller, who has a list as long as Santa's with correct return procedure, then informs me that unless the shirts get to their site within 14 days of me originally getting them there won't be a refund. So 4 days were wasted even being able to get into contact, and then with COVID, the shipment got there a day after the 14 days. No refund. Absolutely livid. In this day in age with online shopping, no one can survive with this level of horrible customer service. Oh-- and I had to pay to return items I didn't even get a refund for. Pathetic.

So I ordered a mama bird nest necklace on 11/9 which I received on 12/02. This was supposed to be for my mother for her birthday which was on 11/30. Besides the fact that it took over three weeks for me to receive my order, the necklace did not have a silver bird attached to the nest like the pictures and description said it would have. I never write bad reviews ever but I don't want anyone else going through what I went through. This was a special present for my mother and then I got to order late and then to make it worse it wasn't even right. I emailed the "seller" since even though Jane sold me the necklace, they don't want to be responsible for anything. I have not heard back from the seller of course so I sent a huge message to Jane.com support and hope they will at least email me back. Please be careful and if you were thinking about buying anything I strongly suggest that you screenshot the item they are trying to sell you and reach out to the seller first and make sure that you were getting exactly what they are advertising before you buy anything. My family loss of my brother suddenly and this was supposed to be a special gift to my mother but instead it has turned into a nightmare.