I've only placed one order from Jane, the seller was Beadsbee Boutique and the item was Spring's Hottest Capri. I was nervous after placing the order and reading some negative reviews of the Jane website. However, I didn't have a bad experience. I placed an order and it was delivered within 7-10 days. Good quality, cute capris, received many compliments when I wore them!
They deducted the money from my bank account on the day I ordered the product. That was on July 3rd. 2020. There is no sane tracking number and their info. About it is useless. I have written 3 times, got one useless response and it is now the 25th of July. Still no product delivered. They claim they are in Ca. But it really is located in China. The BBB has a number of complains of the same nature. Do NOT buy anything from this fake and unscrupulous business.
I was blown away by the audacity and rudeness of Kelly when I was concerned about the shipping of my item. It was unprofessional and quite frankly disrespectful. I will NEVER do business with Jane again.
Hi there! I am so sorry about the experience you had. Please feel free to email the Customer Support Manager, Ashley at ashley@jane.com so she can look into the issue for you. Thank you!
Good Grief - soooo not worth looking or ordering anything from this site - I have ordered several things - some have arrived with the incorrect product and the quality of this merchandise is pitiful - no more for me - I will not order from this place ever again.
I really should have read reviews. I read and reread the size chart for USA shoes. They are at least 2 sizes to small. I don't have time to order new shoes. It's ashame because they are really pretty.
Hi Carrie, thank you for your feedback. As a curated marketplace, we work with small businesses across the US and we strive to make sure each seller is top quality. We are sorry that we missed the mark this time and appreciate the feedback so we can better improve our processes in the future.
I ordered a red dress on this site, and was sent two in the color pink. They charged me twice for shipping, but sent the dresses in the same bag. I was trying to return the items, but they will only pay me back for the dresses, no shipping. I also had to pay for return shipping. I wouldn't recommend this site to anyone.
We want you to be happy with your experience at Jane.com. Please contact our support team via email at support@jane.com, or via text 1-855-270-JANE, or via phone support at 385-374-6700. We’ll get you all taken care of.
There was an unknown charge of $100 made to my PayPal acct last night from your website. The gift was sent to an unknown email address.
Unknown charge sent to *******@gmail.com for $100 gift
Please help with refunding my money & I would like my information deleted from your site.
Hi Marquita,
Please reach out to our support team so we can assist you with this. We can be reached via email at support@jane.com, or via text 1-855-270-JANE, or via phone support at 385-374-6700. We’ll get you all taken care of.
As a vendor I find it very frustrating that I barely get anything accepted and when I do, I'm ALWAYS at the bottom of their email list and on the site. You can clearly tell who they are favoring on their site. They are always on top. If your a vendor, I would suggest staying away from this site, unless you want to start getting in debt. If you really want to sell, I suggest trying toadorn.com. Super nice people and no favoritism. :)
The site has the cutest things, but I placed an order over two weeks ago and have yet to get any of the items. One item was sent to the wrong address and is now at the post office waiting for me to come sign to pick it up (very inconvenient). Half of my order hasn't even shipped yet (it's been TWO WEEKS since the order was placed) This means I most likely wont even get all the items for a total of 3-4 weeks after I placed the order.
I will not order from this site again, a month before I even receive any items is not worth the low prices.
I tried to place an order-the first time my credit card was rejected, so I tried a 2nd credit card with a different bank-it was also rejected.
So I went to chat which proved futile the 3 times I tried.
Then I tried the listed phone number, but since I wanted to talk to someone rather than text, I got hung up on!
Then I tried email, which I got a prompt response blaming BOTH banks-"The banks may be blocking charges from Jane"., I replied that both banks rejecting valid cards didn't sound very likely and questioned if the problem wasn't at their end... no response.
My concern is now-they have both credit card info and don't respond. I did notice when I got on this site that this company seems to have more than the average complaints re: credit cards.
Not a good first impression!
Hi Carol, We want you to be happy with your experience at Jane.com. Please contact our support team via email at support@jane.com, or via text 1-855-270-JANE, or via phone support at 385-374-6700. We’ll get you all taken care of.
I order almost 2 months ago.still waiting for my produc or answer. I sen emails and don't respond any of them. I wish I shut read reviews before I spen 180 dlls on this site...hubiera deceado haber leido los reviews antes de ordenar en este sitio.una mentira no e recivido mi orden y mando email para que me digan que paso o reclamar mi dinero.pero no.contestan ninguno de ellos. Recomiendo que no tiren su dinero en esta pagina fraudulenta.
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By the time you pay to return items that don't fit - or are cheap - or not sized correctly... I could go buy my own from local shops. WILL NOT purchase again...
I ordered a bunch of home things recently from Jane and all were great and reasonably priced. Love these mud-cloth pillow cases I got. Will definitely be ordering again!
Thanks for your glowing review Sarah! We're happy to have you as a Jane customer.
I have ordered clothes, kids items, electronics, and misc home décor. I am a picky consumer and I think you have to read what you are ordering but I have been happy with the quality and speed of delivery. I was unhappy with some of the charging cords and small speakers I ordered but they were VERY quick and good to work with to return and replace the items until I was happy - one refunded my money. I dealt with the vendors and always felt taken care of or happy with the items. As with anything you purchase in a store or online - become an educated consumer
I didn't know the product was coming from China. I ordered it a month ago and have been tracking it. It went from China to CA to NY back to CA then to Fort Lauderdale. Then it should have been delivered but apparently the wrong address was on the package and it is being returned to CHINA. Unable to get in touch with the company.
Hi there Theresa!
I'm so sorry to hear you haven't had a good experience. If you need any help resolving any issues please contact our team at support@jane.com so we can get you taken care of.
I absolutely LOVE Jane.com! I started using the app/website a little over a year ago and I don't think I'll stop. I've received every order in a timely manner, and I've ordered A LOT. I love the sneak peeks, the extended sizing options on most of the deals, the SHOES, and the discounted home decor! I always check out the vendor before ordering though to make sure I'm not getting something from China. I'm currently wearing my favorite dress right now, which I bought from Jane.Com LAST WEEK!
For the most part I have really liked all of the clothing I have ordered off this site, shipping is expensive but I think your paying for postage, the bag it came in and the handling of it all, plus the post office hiked the price all the time..
I purchased what I thought was a Touch Screen made for kids. When i got the product in the mail it was a joke! It is not a touch screen at all and is made from cheap plastic, I am very dissapointed. I cant even find info on thier website to contact them. Will not purchase from them agian.
Really really poor customer service, I was excited when I first saw the website but when I placed an order i received an email saying that item would arrive within 2 weeks it is now past 3 weeks, I emailed 3 times and no response finally went on their website and chatted with one of the customer service rep, they told me to wait another two days and on and on, at this point I no longer wanted the order, I waited two days and finally received an email saying that the seller just shipped out my order that exact same day so after 14 days of waiting and emailing they just sent out the order, I had to write like 3 emails saying I want a refund, I will never buy from jane.com ever again and I don't recommend it to anyone at all, please be careful :) thanks
Answer: Hi Celeste! So sorry to hear that. You can contact support@jane.com and they can assist you with a return and refund. Happy Thanksgiving. :)
Answer: I think this is their thing. I suspect they are in China. I just got notification that after waiting 5 weeks, may be, 10-20 more days. No refund and they don't respond.
Answer: Hi Charlene, thanks for reaching out. I recommend contacting our support team via email at support@jane.com or via text 1-855-270-JANE and we can assist you with your return. In case it is helpful, you can also find more information about our return policy here: https://jane.kustomer.help/en_us/how-do-i-return-my-order-ryXZaOyf8. Thanks!
Answer: Hi Linda, thanks for reaching out. I recommend contacting our support team via email at support@jane.com or via text 1-855-270-JANE and we can assist you with your return. In case it is helpful, you can also find more information about our return policy here: https://jane.kustomer.help/en_us/how-do-i-return-my-order-ryXZaOyf8
Jane has a rating of 1.7 stars from 320 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jane most frequently mention customer service, tracking number and credit card. Jane ranks 246th among Daily Deals sites.
Hi Roslyn,
If you have purchased from Jane.com, feel free to contact support@jane.com. However, we are located in UT, not China so it seems you may be leaving a review for a different company.