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Carol S.

1 Level 1 Contributor
  • 3 Reviews
  • 29 Helpful Votes
  • 0 Thank Yous

Experience: Shopping, Hobbies & Interests, Business

Member since May 2015

  • Reviews

    3

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

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  • Profile Views

    346

Review Distribution

3 Reviews by Carol

2/12/21

I tried to place an order-the first time my credit card was rejected, so I tried a 2nd credit card with a different bank-it was also rejected.
So I went to chat which proved futile the 3 times I tried.
Then I tried the listed phone number, but since I wanted to talk to someone rather than text, I got hung up on!
Then I tried email, which I got a prompt response blaming BOTH banks-"The banks may be blocking charges from Jane"., I replied that both banks rejecting valid cards didn't sound very likely and questioned if the problem wasn't at their end... no response.
My concern is now-they have both credit card info and don't respond. I did notice when I got on this site that this company seems to have more than the average complaints re: credit cards.
Not a good first impression!

Service
Value
janem46
Jane V. – Jane Rep

Hi Carol, We want you to be happy with your experience at Jane.com. Please contact our support team via email at support@jane.com, or via text 1-855-270-JANE, or via phone support at 385-374-6700. We’ll get you all taken care of.

3/26/18

I was a member for a number of years. It takes forever to get enough points. I was getting bonus points for activities as a long time member. As soon as I tried to cash in for a small gift card (40,000 points for a $20 card!) I got banned.
Initially they said I did not know how to log in (what an insult!), my computer was outdated, typical rhetoric, then they quit responding and have refused me access to the site after multiple email support and screen shots of the refusal.
All I asked is that I be allowed to cash in and then I would delete my account and never return they refused! Apparently saving their $20 gift card is worth bad reviews!?!

5/6/15

First it takes forever to get swagbucks-I have been a member over 5 yrs. Recently I started cashing out, rather than saving them for something big, as there were a few indications of potential problems. They have deducted the "bucks" from my acct, my info has been officially verified but EVERY email I get with the access code, the link brings me to
"Wrong Link
You have clicked on an invalid link. Please make sure that you have typed the link correctly. If are copying this link from a mail reader please ensure that you have copied all the lines in the link."
When they FINALLY responded after emails/contact us forms/etc, it was the canned response that my computer was outdated (2 weeks old!) my browser, java etc all need to be updated, try another browser (the link is invalid-doesn't matter WHAT browser!)
That is crap-the GCs are over $100 (yeah-for 5 years, although I don't spend a lot of time on it) and no customer service/support.
Yup, I'm gullible, I've been screwed out of $100+ STAY AWAY FROM SCAMBUCKS!

Carol Has Earned 29 Votes

Carol S.'s review of Dailybreak earned 17 Very Helpful votes

Carol S.'s review of Swagbucks earned 12 Very Helpful votes

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