James Free Jewelers

Molly is AWESOME! Thank you for your expertise, initiative and patience in making this Christmas purchase happen. The price and service are unmatched on the internet and I will definitely come back to JamesFree for future online jewelry purchases.

Very helpful and kind sales rep - we were treated well without any pushiness. Will definitely come back again.

Excellent experience with Michael Koen, very professional. Made buying a family time piece effortless. Thank you.

Hiroko as usual provided excellent service and follow-up. I will be calling in the future for additional items.

For some reason I felt like the ring that I ordered was used or presented because it had some scuffs and scratches on the inside of it. Compared to other reviews about the ring on YouTube, I didn't see any of those scratches on the other rings and it was much more shiny.

Pros: Beautiful 18 kt. Gold strong yet dainty chain
Initial L was the perfect cursive uppercase "L" when you got close up enough to see it
It came with speedy delivery
Cons: The L initial is extremely tiny and thin! Hard to even tell what it is unless you are within a foot distance of it
Very pricey for such a teenie weenie initial L

Was contacted shortly after placing an order on something that happened to be out of stock. Found a comparable item and quickly received it in the mail and have been enjoying it ever since.

Great customer service, very helpful! Informed me of a shipping delay when my ring size was out and tried to work around it. Very pleased with my experience

My family has been shopping at James Free for 25 years. Michael and his staff treat us like family.

Worked with Molly, her attentiveness and service made it a pleasurable experience. There are plenty of stores to purchase from but Molly made the choice easy.

The store's customer service rep kept me informed on the progress of my order and when to expect my shipment. I also received a nice discount. Overall I was very pleased with the transaction.

We are thankful that James Free always takes care of us, specifically Debbie at the Kettering office.

I love my new Gucci necklace! I received a personal email from Molly (not automated) letting me know my order was received and when it would ship out. Will purchase from again!

Price was great and customer service (including follow-up) was very friendly. Delivery took a bit since the JamesFree had to order more from the store.

This place has a great selection and great prices. However, I was disappointed with the delivery time and they had promised gift wrapping which it was not.

Abby was wonderful! Extremely pleased with over all shopping experience & received a lovely thank you note from her as well, which was very much appreciated - very classy! Thank you!

Thank you Molly! My trip to deliver the gift has had to be delayed, but I am looking forward to it (and hoping the ring fits!)

All of the representatives I dealt with were very helpful and responded promptly. The package arrived as expected and included a handwritten thank you note. I had a great experience.

The driver from fedex did not bring item to door didnt leave any door tag. I was home all day waiting for my product they didnt bother to come they just left it at the nearest store.

Customer service was PHENOMENAL! Will definitely shop again. She did everything she could to get my order here by the date I needed it at no extra cost. Couldn't have asked for a better experience.