James Free Jewelers
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James Free Jewelers

How would you rate James Free Jewelers?
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valerie a.
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Personalized service!
January 3, 2020

Personalized service! Email and card during the holidays! Arrived super fast and packaged beautifully. Would purchase again :)
Thank you!

Date of experience: January 3, 2020
Wanda K.
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They went the extra step
June 16, 2019

They went the extra step
To beautifully wrap my order -
Actually reached out to me to ask if it was a gift! Outstanding customer service!

Date of experience: June 16, 2019
Kenneth E.
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Your team is amazing
January 1, 2020

Your team is amazing. Thank you so much for the great service and support. We will definitely do business with your professional team again!

Date of experience: January 1, 2020
Izabella D.
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I really enjoyed my experience shopping with JamesFree. The staff was such a help. I will be purchasing from here again!

Date of experience: July 10, 2020
France
1 review
1 helpful vote
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Parfait
February 19, 2019

Grâce à James Free Jewelers j'ai pu acheté la bague de mes rêves à un prix défiant toutes concurrence et ils me l'ont envoyé en France très rapidement, de plus ils ont répondu à toutes mes interrogations aussi bien par mail que par téléphone!
Encore merci et à bientôt

Date of experience: February 16, 2019
Will N.
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Would shop again
June 23, 2019

Would shop again. Although item was out of stock dealing with customer service was excellent and they followed through with the order. Recommend.

Date of experience: June 23, 2019
Mikaela B.
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I ordered an item online, and I got the amazing customer service you'd expect from buying in store! So glad I bought from here rather than Nordstrom.

Date of experience: January 1, 2020
Hemella S.
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Because of the great service Molly in Dayton gave me last month, I've been watching for sales! I've hopefully been lucky twice.

Date of experience: May 28, 2020
Veronica G.
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Beautiful jewelry and I have never been disappointed when I need repair work on my older jewelry.
Thank you all so much.

Date of experience: November 21, 2019
Sm I.
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My experience was great
June 29, 2019

My experience was great. Jewelry is amazing. Fast shipping. Great price. Definitely shopping here again

Date of experience: June 29, 2019
Kara W.
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Cathryn has been soooo extremely helpful in helping me make sure my ordering process goes smoothly! James Free has the best customer service!

Date of experience: July 23, 2018
Debra F.
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This is not my first time shopping with James Free Jewelers. Perhaps because it is sooooo easy and I know I will have a great customer experience:)

Date of experience: July 16, 2019
John P.
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Was great had a few issues, but nothing major
January 4, 2020

Was great had a few issues, but nothing major. My initial deadline was met so that is all that matters.

Date of experience: January 4, 2020
Andrew A.
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Easy to shop online and easy to receive over-time payment plan. Make sure you use a computer, not your phone to complete the order.

Date of experience: December 30, 2019
Karen W.
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I love looking at jewelry online, but at times it is hard to see differences in quality. This site is very easy to use.

Date of experience: June 12, 2020
VALERIE M.
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Used online chat and they sent me a link so I could order the "initial" that I wanted for a necklace. Very fast response and very helpful.

Date of experience: December 30, 2019
Amber S.
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Customer service was great
July 20, 2020

Customer service was great. The price of my item was a lot better than other places. Loved my experience.

Date of experience: July 20, 2020
Melinda M.
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Received the wedding ring in time for the wedding, which I was originally worried about due to today's circumstances.

Date of experience: April 26, 2020
Yun W.
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The customer service contacted me as the product is out of stock. But she ordered one for me directly from the manufacture.

Date of experience: November 13, 2019
Lamont m.
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It was a ok but it took a long time for me to receive my order but they did work hard to resolve the problem...

Date of experience: September 13, 2018

Overview

James Free Jewelers has a rating of 3.9 stars from 516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with James Free Jewelers most frequently mention and customer service. James Free Jewelers ranks 132nd among Engagement Rings sites.

service
3
value
2
shipping
2
returns
1
quality
2

Instant Feedback

582 reviews