Personalized service! Email and card during the holidays! Arrived super fast and packaged beautifully. Would purchase again :)
Thank you!
They went the extra step
To beautifully wrap my order -
Actually reached out to me to ask if it was a gift! Outstanding customer service!
Your team is amazing. Thank you so much for the great service and support. We will definitely do business with your professional team again!
I really enjoyed my experience shopping with JamesFree. The staff was such a help. I will be purchasing from here again!
Grâce à James Free Jewelers j'ai pu acheté la bague de mes rêves à un prix défiant toutes concurrence et ils me l'ont envoyé en France très rapidement, de plus ils ont répondu à toutes mes interrogations aussi bien par mail que par téléphone!
Encore merci et à bientôt
Would shop again. Although item was out of stock dealing with customer service was excellent and they followed through with the order. Recommend.
I ordered an item online, and I got the amazing customer service you'd expect from buying in store! So glad I bought from here rather than Nordstrom.
Because of the great service Molly in Dayton gave me last month, I've been watching for sales! I've hopefully been lucky twice.
Beautiful jewelry and I have never been disappointed when I need repair work on my older jewelry.
Thank you all so much.
My experience was great. Jewelry is amazing. Fast shipping. Great price. Definitely shopping here again
Cathryn has been soooo extremely helpful in helping me make sure my ordering process goes smoothly! James Free has the best customer service!
This is not my first time shopping with James Free Jewelers. Perhaps because it is sooooo easy and I know I will have a great customer experience:)
Was great had a few issues, but nothing major. My initial deadline was met so that is all that matters.
Easy to shop online and easy to receive over-time payment plan. Make sure you use a computer, not your phone to complete the order.
I love looking at jewelry online, but at times it is hard to see differences in quality. This site is very easy to use.
Used online chat and they sent me a link so I could order the "initial" that I wanted for a necklace. Very fast response and very helpful.
Customer service was great. The price of my item was a lot better than other places. Loved my experience.
Received the wedding ring in time for the wedding, which I was originally worried about due to today's circumstances.
The customer service contacted me as the product is out of stock. But she ordered one for me directly from the manufacture.
It was a ok but it took a long time for me to receive my order but they did work hard to resolve the problem...
Answer: James Free is a totally legit company. They've been in Dayton for decades. They also have a store in Cincinnati. Buy from them without any concern or fear. They are good people.
James Free Jewelers has a rating of 3.9 stars from 516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with James Free Jewelers most frequently mention and customer service. James Free Jewelers ranks 132nd among Engagement Rings sites.