A pop up comes up on your computor saying you have a virus and you must call the number on the pop up. Then they SCAM you into $999.99 worth of crap security and support. Yes, this happened to my 87 year old mother. There is a special place in HELL for you people!
Everyone be careful! They shoot a pop-up window and ask you to call, and imply that they are affiliated with Microsoft/Windows. They are a THIRD PARTY and they are NOT affiliated with Microsoft. They will ask to take control of your computer and inevitably say there's a virus. They will suggest you need to take immediate action and get you to buy into a subscription of their "product," which at best will do nothing and at worst be full of malware and spyware. On top of that, it's ridiculously expensive.
My mother in her 60s was taken advantage of for $379 for services she did not need.
She clicked on a deceptive pop-up window and called believing there was a security threat to her computer. She was lead to believe she needed their services and signed an agreement for a year and gave them remote access to her computer. Nicholos Johnson you should be ashamed for taking advantage of someone who was clearly unaware you were selling her something she did not need. I uninstalled everything they added, scanned for viruses and luckily there was nothing. They are a THIRD PARTY - NOT Microsoft. They also go by TG PC Tech, Swami Internationals. They have ignored my attempt to contact them directly for a refund, so now I have to escalate to complaints with BBB and Credit Card Company. I have already alerted Microsoft. Don't fall for this pop-up!
The techs were very friendly and patient while I tried to explain all my issues. I even found logs on my desk top of the work done and files and other "junk" that was removed. HAPPY
Very informative on all issues. Very respectful and courteous. Explained everything in depth to my understanding.
Mr kevin martin did an wonderful job helping me fix my computer and took his time to explain everything to me while he did the work,, I really appreciate his time and understanding with me as well. And if I ever have problems again I have all his information saved so I can call him again. Thank you all for all your help..
Many thanks to Lloyd and his team for getting me out of a frightening emergency situation. I thought I would be out of commission when a Trojan Horse attempted to take over my computer, but I was back up and running in very short order.
Eric was very patient and understanding with my lack of knowledge with a computer. He talked me through all steps I needed to take and verified I was following his directions. I would recommend him to others, especially to older people, as a very helpful person.
Eric lewis did a great job with securing my network and provided excellent customer service! I bought the 5 year security and the auto version and look forward to working with him in the years to come.
Received excellent support & service. Extremely impressed with the friendly help from Jeff Miller. Kalvin from Finance team also very helpful. ITZ Support came through for me in my "moment of panic:. Thank you all!
The technician Max as well as tech Don who did the clean up were both proficient and professional in the way they handled my computer problems. I am very satisfied with the work as well as how they answered any and all questions that I had.
Thanks
Raul was very good at explaining things and did not get upset with me when I asked him to slow down. I'm old and listen slower. He was very patient even when I got upset. Henry did the technical work and was nice.
I was very insecure about what could happen with my computer. Parker put my fears to rest. I found my computer was out of warranty and Parker helped me put it back into warranty. Thank you again, Parker. Have your number now look out.
Parker was extremely helpful and done an excellent job explaining the problem I was having. Kind and patient with me. He is extremely knowledgeable in the software & how to fix the problem and computer issue.
Tech Loyd worked on my computer who did the clean up. He was so good and professional in the way he handled my computer problem. I am very satisfied with the work he did on my computer. He was the best tech i ever worked with.
MY REVIEW WITH PAUL WAS VERY HELPFUL. HE FOUND THINGS ON MY COMPUTER THAT I DIDN'T KNOW ANYTHING ABOUT! HE IS THE GUY THAT I WOULD CALL IF THERE IS ANYTHING ELSE THAT IS WRONG WITH MY COMPUTER. THANKS PAUL!
Parker treated me with the utmost kindness and respect! He talked "to" me (not "at") me and left me feeling as if he would continue to assist me in the future! Parker... YOU ROCK! Thanks a MILLION! Blessings!
Very happy with the service. Appears to be working very well at this time! The people I dealt with were very polite and professional in their jobs. Appriciate the honesty and straight forward. (Tech Lloyd worked on the computer).
Nicholos and his tech team made me feel at ease and have been professional and superb in their help with fixing all the things so very wrong with my computer. They were a joy to deal with and I wish them all things good in their continued success.
Loreen
I am very happy with Nicholas's work and patience in listening to my problems. I was desparate when my computer stopped functioning and Nicholas was able to solve the problems and get it back in working order. This saved my sanity since I am a teacher wowrking on the end of year grades.
Overview
ITZSupport has a rating of 3.9 stars from 155 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ITZSupport most frequently mention customer service, great job and parker wells. ITZSupport ranks 4th among IT Services sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members