It took about 15 minutes to reset my password and complete the order process - I purchased an Epson P-800 printer from you earlier this year and many other things prior to that.
It's a pleasure to shop somewhere that always has what I need in stock! I'm a little worried about the first order that dropped out.
I liked the layout of ordering inks, paper, on your old website. It was easier to navigate thru.......
I would like to see similar items (ink colors, paper type for selected printer) suggested at the bottom of the page once I look at something. The suggestions showing though interesting are too unrelated to my current shopping
In searching for paper, I needed sheet paper, but the Espon items didn't come up until I knew exactly what it was called.
Love your service but your web site used to be a better experience. No worries, just have to get used to it.
You need more filters on your site for photo paper..finding photo paper on your site is nearly impossible
There was a problem with a previous password from Atlex. It all got sorted out. No need for followup.
i worked with atlex for a long time, now it is slow and difficult, even when i sign in. you are losing me as a customer. i went to b&h for other inks i needed. i ordered paper recently that was damaged and still has not been resolved. damaged paper is an ongoing issue. your products are great, i use simply elegant, ilford is more expensive. but i will probably go back to them. As i said, paper is often damaged, and i pay for shipping. I ordered ink - i cartridge from b&H this morning. same item. i got it for 24.oo less. price was close, but they offer free shipping. help me understand your value to me as a customer.
its always great and I have been buying from It supplies for a long time and never receive any promotion discounts.
I had to go through the ordering process twice, and then change my password in order to complete my purchase.
IT Supplies has been my "Go To" resourse for printer ink and paper for years. Service is speedy. Staff have been very helpful
clearing all the fields each time a piece of information is needed, makes for a very "secure" but LABORIOUS process.
Site changed from Atlex to IT Services and caused time to set new password. Moving from Epson to HP was confusing at first, and items in basket doubled for some reason.
Web site is now horrible - can't order multiple inks from same page - requires repeated, confusing back and forth navigation - often no add to cart button (or even though multiple inks selected and quantities increased, only one added to cart) - just finding the correct ink has become cumbersome. Even though address was on file got message that it had changed and then had to enter credit card info for a second time. Old site: I could select all my inks on one page - add to cart - and easily checkout. Using this web site was an awful, frustrating, time-wasting experience and I am a long time customer. I remember the "good old days" of IT Supplies shopping.
couldn't find any coupons but pricing was comparable used ATLEX for yrs & enjoyed their services- hope packing has improved
Customer Questions & Answers
Votes Thanks for voting!
Did You Find This Page Useful?
Business owners: What’s your side of the story?
Manage your business