iTech Deals has a rating of 3.7 stars from 802 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iTech Deals most frequently mention customer service, full refund, and timely manner. iTech Deals ranks 16th among Electronics sites.
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My second time ordering from them within 3 months and I will continue to do business with ITD! Great service and Great prices!
Terrible customer service! You sold me a product that was out-of-stock without alerting me at the time of sale. And then after I bought it you didn't tell me that it was out of stock. I waited weeks to get this product and then I actually had to contact you to find out that it was out of stock. I'll never use this site again.
My second time ordering from them within 3 months and I will continue to do business with ITD! Great service and Great prices!
My address was off by one number and USPS returned to sender. Stacey from iTech helped get it back out to me so customer service was great. As for the product, an iPad, it looks and works brand new and I saved lots of money buying a refurbished item from iTechdeals!
Products used:
iPad
I had 2 separate orders with 2 items in the first and 1 in the second. I only received 1 item of the 3 items. Turned out, somewhere in shipping only 1 tracking number was assigned for all 3 items (so both orders had the same tracking number). Stacey, iTechDeals.com Customer Service Specialist worked with me to find the problem, locate 1 of the items and refund me on the other item (because it was lost in shipping). I would definitely buy again from iTechDeals because of their stellar Customer Service Department! Thank you, Stacey!
Products used:
iPad 4
I ordered the 11 and 1/2 in Dell Chromebook. Received it in a very timely manner and was very happy with it. It was in very good condition with a flawless touch screen. I am so thankful that I found out about Itech deals. They answer you promptly and are very courteous. You won't go wrong dealing with these people.
Tip for consumers:
Great company to do business with prompt response and very cordial.
Products used:
Chromebook
I ordered and received an item that seemed to have a problem. Contacted customer support (Susan) who gave me the option to get a refund or replace the ite. I replaced it. The replacement arrived and seemed to have the same problem. I tried various things and discovered why it appeared not to work but really did work. Shared this with Susan who thanked me and said they would add the "solution" to the documentation. A great working relationship.
Tip for consumers:
Use customer service
Products used:
10’ charging cord
Received a fantastic laptop other than the keyboard was defective. I contacted iTechdeals to make them aware. They were responsive and prompt. They issued me a shipping label and allotted plenty of time (14 days). I shipped it back and they issued the refund. I know refunds are not always an easy process but iTechdeals was great to work with! Thank you for making the situation right! I will order from your site again.
My family need some better quality masks and it was very difficult to source any. I saw an AD from iTech and they looked of good quality and a good price. They are just what we needed and this company is one of the few not price gouging. I also had questions on shipping and I received a reply very quickly. I also received a follow-up email after receiving my order asking if I had any questions... that is a nice touch. I truly felt they care. Great customer service. Thanks Susan!
Purchased an iPad Air, first generation. The iPad came in the time promised and in incredible shape.
Tip for consumers:
What you see is what you get in the best way possible!
Products used:
iPad
I've bought several items such as an iPhone, Apple Watch, chromebook, and an iPad from itechdeals. They all have worked out fine.
Products used:
iPhone, iPad and watch… chromebook
Excellent follow-up from Stacey. She helped resolve my issue in a timely manner. She was professional and showed empathy.
Had an issue with a product. Contacted customer service. They immediately took care of it. They are courteous and prompt.
I had an issue with my order that was resolved extremely fast. The service person that helped me was extremely nice and always quick to replay and help. I would definitely recommend iTech Deals!
Stacey immediately reached out to me and provided all the help to assist with the return. I am very happy with how they cared about the customer. Outstanding!
I LOVE seeing all the cool tech goodies at iTechDeals, and most recently purchased a surprise box for some geeky family members, as well as earbuds and charging cables that were practically free! The quality is good and the prices are amazing.
A delivery snafu prompted me to contact the customer service department - and I was delighted by the quick response and resolution. They are amazing!
Im definitely an iTechDeals customer for life!
Prompt customer service to resolve an issue which required shipping a replacement product. Impressed!
I had an issue placing an order through PayPal. ITech customer service was prompt, friendly, responsive and corrected the issue. I wish all online sellers behaved this way.
Hit submit button multiple times by mistake and bank gave me run around and online payment center said nothing could be done. But when I called iTech as a last resort, the courteous agent said very friendly, No problem, and instantly fixed it! What a pleasure to be given that kind of service.
Purchased a clock radio that was difficult to use for an elderly person in addition to having a lighted screen that was too bright Customer support was cordial and their resolution of the problems and concerns went above and beyond my expectations in order to make certain that this customer was satisfied.
Great products for an affordable price. This is the second time i've order the tech surprise box and I can't wait. The support I received when I had an error was exceptional as well.
I received the Dashboard Magnetic Car Mount Holder about a week after submitting the order. It has a very strong magnetic pull for my smart phone, works perfectly.
I tech deals is a great place for all those people that want to buy tech stuff for discounted prices. Is ay that you will get a good deal just as the one that I got. You just have to know what you want and presto you are all set. The list is endless if you want to brows too.
At first i was skeptical of ordering, then i did and figure it will take for ever, well in 2 weeks i received the package, Excellent quality, and we used it and very comfortable. Will buy again from this company,
I recently ordered "Beats urBeats In-Ear Headphones" but somehow sound & clarity not even half of the other headsets. Tried with multiple devices but It is same issue.
I contacted Customer Service, one of the CS representative "Jessica" she helped in smooth processing and enabled to return the defective item. She sent prepaid shipping label. Greatly Appreciated "Jessica"!
I purchased an item that I lost but it was replaced and I no longer needed this product. ITechDeals refunded my money without any hesitation and invited me to use them in the future. With that customer service, I definitely plan to just because!
Thank you!
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