I just received the ring I ordered and am extremely disappointed. I will be returning this and requesting a complete refund.
I'm in love with my Pear shaped amethyst ring. It is beautiful, elegant and dainty. It shines with brilliance. I love it.
Ty... for the excellent piece's i received. 5 star... indefinitely. I will be buying more for the holiday's
Received my ring this morning
Very happy the presentation. The info received
One happy purchaser... will purchase again
I order the product through this and find their product amazing. I'm completely satisfied with their product. Surely i'll order again.
Thanks again.
I was tempted to order from Italo Jewelry until I researched the company and found that they have been turned into the BBB over one hundred times. :(
Great experience - did exactly what was in the site and delivered very quickly! Outstanding experience
Dear, thank you very much for your support and we are glad that you are satisfied with our service. Looking forward to meeting you again！
10/10 so great to work with and loved the final design. Very professional and brought my vision to life! Definitely buy with them for next time.
Thank you for choosing ITALOJEWELRY. I hope it can accompany you all the time, beauty is not absent.
Excellent, incredible and I am repeat customer very clear and helpful communication, truly professional service
Beautiful ring, very elegant and shiny, it looks very good on my wifes hand. I like it very much. Also, the shipping was fast. Thank you!
Awesome work, enchanting design, and great services. No more word to say, only just a big thank you.
Thank you for your recognition and support of our products!
Received my ring husband bought me it broke in the first week have been trying to get our money back they are not responding
One of the best service in the world.
Really impressed with them.
Will also send it to the friends.
Highly Recommended.
Dear, thank you very much for your support and we are glad that you are satisfied with our service. Looking forward to meeting you again！
Nice ring. The ring more beautiful, has custom touch, as i wanted. I really surprised from style, also impress my gf
I really enjoy the product that i buy form them. I am much satisfied with there service. Thank you so such.
Thank you for your recognition and support of our products!
The services was amazing since I got value for my cash, to be honest I can't ask for more. Thank you
Dear, thank you very much for your support and we are glad that you are satisfied with our service. Looking forward to meeting you again！
I bought a ring from here for my wedding. Quality of all products is amazing. I wish them a long life.
Thank you for your recognition and support of our products!
I like the ring, it's shiny and quality will be good for many years, arrived fast and customer support is good
I recently bought a ring from this lousy company. They advertise Free Shipping but that's not so if you decide to return the item. They then charge you $10 for the original shipment to you even though that is not mentioned anywhere in their Return policy.
When I first advised them of my return, they tried to sell me something else at a discount rather than approve the return which they absolutely require. I had to go back and forth 4 times in emails before finalizing the return authorization. When I told them I refuse to be charged $10 for the original shipping, they had the audacity to say that I CHOSE free shipping, therefore they will take it out of my refund. They are total liars! The free shipping to you is automatic and they advertise it clearly on their website. But they PUNISH YOU when you return the item. They also wanted me to under declare the value of the item to avoid import fees they said. They're in California so what import fees are they talking about?
I decided to do some research into this company. They are actually a chinese company, and they have 123 complaints with the Better Business Bureau. Many of the complaints are about hidden fees and poor quality. I am DISGUSTED with them. Of course I WOULD NEVER BUY FROM THEM AGAIN. I intend to register a complaint with the BBB as well for false advertising and dishonesty. STAY AWAY FROM THIS COMPANY. THEY'RE DISHONEST AND WILL RIP YOU OFF!
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Overview
Italo Jewelry has a rating of 2.3 stars from 543 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Italo Jewelry most frequently mention customer service, tracking number and return policy. Italo Jewelry ranks 16th among Engagement Rings sites.
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- COMMERCE, CALIFORNIA, United States
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your recognition and support of our products! Your affirmation is to give us the most precious gift! We will continue to work hard and bring you a better shopping experience. Looking forward to meeting you again!