If you don't have the correct information or you have the correct information they lock you out. there is no support over the phone either. you get locked out and that's it. they can't help you through the IRS employees either. god forbid you call and have to go through the spaghetti of phone options guided to make you not want to continue. this is what happens if you gave people universal income. they get lazy and complacent and stop working efficiently. why help the people calling if they can get paid the same and sit on their ass while the government downsizes their job because they make themselves obsolite.
Don't submit any information on this website. It's a scam. The IRS will NEVER call you and ask you for payment on the phone. The ONLY IRS website is IRS.gov. BEWARE!!!!!!!!
This is one of the worst websites I've ever dealt with. Buttons are broken, everything locks you out. It's totally nonsensical that they have jobs.
I work in a Financial Aid Office at a university, so I have to deal with the IRS a lot during my day. It's NEVER an easy process! They will tell you simple instructions on how to do something or request something, but then when you try to do it it doesn't work. I have been attempting to retrieve an copy of my tax return transcript and everytime I try to create an account it says "Your account has been disabled. Please call ***-***-****." When I call that number it doesn't even give me an option close to what I need to do and there is no option to speak to a representative.
This year any student and/or parent that did not work in 2015 has had to request a Non-Filing Form from the IRS, but when students and/or parents try to request a form the IRS representatives don't know what the student and/or parent are talking about or the IRS sends them the completely wrong form. I have never been so disgusted with something/somebody in my life.
The IRS needs to train their representatives better, they need to make their website easier to use, and they need to make more options available for when you call.
This is NOT the real IRS website which is IRS.gov
this is a site that poses as the irs to trick people into paying for what the irs gives for free. Run away from them as fast as possible!
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