On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Join the fastest growing virtual mailbox and digital mailbox service company in the country. View the plan that best fits your needs and just like that, you have a new address and so much more. Learn more here.
iPostal1 Reviews Summary
iPostal1 has a rating of 4.5 stars from 3,357 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iPostal1 most frequently mention customer service, business address and friendly staff. iPostal1 ranks 4th among Software sites.
Instant Feedback
We monitor reviews for authenticity
Wonderfull i love my virtual office is amazing and the employyes are so respectfull and attentive xoxoxoxoxoxoxoxo xoxoxoxoox xooxoxoxoxo x0x0xxoxoxoxoxoxo
Easy and simple to make an appointment and when I went to pick up my mail the lady was very nice!
This service was the first thing I found when I needed a virtual address for e-commerce returns.
It works exactly how I expected. Customer support is on point and very friendly.
Zach went out of his way to assist me with transferring my address to a different subscription. He was so helpful!
I just started using the service for my small business. It's been great so far.
I love this service it's very smooth and I tell you what to do. Having a physical address along with the Post Office Box Post is Paramount to me. Most of my stuff is thrown away but it was really important when I left Florida to have the service. It doesn't get any better join it.
I am new to ipostal1 and did not know what to expect. Mail Notifications and system are almost good except for a few kinks-
-Photo of mail isn't always acceptable because the sender can be missing from scan.
- The shipping is a bit confusing. I ticked 3-5 days with tracking, shipping to England. I asked for help and Consolation +Shipping was the reply so that's what I did with tracking. But there's more to the process than that- First consolation and Second Shipping- which would have given more precise options. As I was advised, I used Consolidate AND Ship therefore I didn't get the proper info. The mail shipment from the U.S. to U. K was sent with tracking to the waters edge of U.S. by the slowest mail-
You would think that knowing the shipment was going out of the country, and 3-5 days with tracking would indicate FedEx, DHL or Global Priorty- it was sent on 17 October and I still have not received my mail yet and it's 16 November!
I reached out to support and finally got a clear explanation of how the system works- a little more info on the shipping/consolation should be added to the website.
Thank you
Always professional always there very awesome service
I received an email that I had a piece of mail available for pickup. I went to the printing station in Staples and I shared that I was there to pick up mail from my virtual mailbox. The employee asked for my mailbox number and went to the back of the store to grab my mail. She confirmed my identity and l was all set to go. Super easy!
Provides a physical address and phone for launching a new small business. Very satisfied.
For some reason I was expecting a tall large office building. But it's just like a regular shipping office.
So far my experience has been wonderful. Working in different areas makes it hard to find people to check your mail. This way I don't have to worry. It's a huge relief! Thank you!
Currently Postal 1 is meeting all my expectations.
Smooth and efficient mail service. Good communication and secure mailbox.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Janice,
Thanks for your review. Sorry to hear you experienced these issues.
As for the unclear photo, we will follow up with your mail center to ensure that they are sending quality photos of your mail.
You are correct about the shipping; we have a couple of options: One, a one-step consolidate AND ship that we offer as a convenience to customers who prefer not to do this in two separate steps, and second, a two-step consolidate where your items will be re-packaged, weighed and measured, and then ship where we show you the full list of carriers and service level options along with the price.
We appreciate your feedback and are always looking for ways to be better and clearer. You will be happy to know that we are working on an update that will include this information detailed, to alleviate confusion.
One of our representatives will contact you to assist you with your shipment.
Thank you for being our valued customer, and as always, please feel free to reach out to our Customer Service team at service@ipostal1.com with any questions or concerns.
Sincerely,
IPostal1