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I am new to ipostal1 and did not know what to expect. Mail Notifications and system are almost good except for a few kinks-
-Photo of mail isn't always acceptable because the sender can be missing from scan.
- The shipping is a bit confusing. I ticked 3-5 days with tracking, shipping to England. I asked for help and Consolation +Shipping was the reply so that's what I did with tracking. But there's more to the process than that- First consolation and Second Shipping- which would have given more precise options. As I was advised, I used Consolidate AND Ship therefore I didn't get the proper info. The mail shipment from the U.S. to U. K was sent with tracking to the waters edge of U.S. by the slowest mail-
You would think that knowing the shipment was going out of the country, and 3-5 days with tracking would indicate FedEx, DHL or Global Priorty- it was sent on 17 October and I still have not received my mail yet and it's 16 November!
I reached out to support and finally got a clear explanation of how the system works- a little more info on the shipping/consolation should be added to the website.
Thank you
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Hi Janice,
Thanks for your review. Sorry to hear you experienced these issues.
As for the unclear photo, we will follow up with your mail center to ensure that they are sending quality photos of your mail.
You are correct about the shipping; we have a couple of options: One, a one-step consolidate AND ship that we offer as a convenience to customers who prefer not to do this in two separate steps, and second, a two-step consolidate where your items will be re-packaged, weighed and measured, and then ship where we show you the full list of carriers and service level options along with the price.
We appreciate your feedback and are always looking for ways to be better and clearer. You will be happy to know that we are working on an update that will include this information detailed, to alleviate confusion.
One of our representatives will contact you to assist you with your shipment.
Thank you for being our valued customer, and as always, please feel free to reach out to our Customer Service team at service@ipostal1.com with any questions or concerns.
Sincerely,
IPostal1