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iPostal1 has a rating of 4.5 stars from 3,355 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iPostal1 most frequently mention customer service, business address and friendly staff. iPostal1 ranks 4th among Software sites.
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Very good easy to use convenient great customer service
IPostal was very helpful when we were setting up our account. Customer service always responds quickly when I email with a question. It is working as expected.
Mail delivery is accurate and timely. Staff are friendly and professional.
Everything is working as it should. Thank you so much for sending this survey.
Very smooth experience since we have started using it.
Sometimes emails seem late but no problems what so ever
Had too create 2 accounts just because the first one timed out
So far it has been great. I have been able to pick up packages and mail.
I love Ipostal it's convenient, efficient and reliable. I would recommend Ipostal to all businesses.
Works fine. I was a bit annoyed they can't forward for certain dates but I suppose USPS has to do that. I travel so that would have been a nice addition. I'm satisfied with what iPostal1 can do.
The staff people are professional, friendly, and flexible.
I wasnt thrilled with moving over to the new address as it meant I had to update my address with several entities but now that it's done I am not having any issues with the service.
Had some issues navigating the web site but was able to get help by contacting them via chat
Seems to be working fine. My only issue is I added my girlfriend to my account and I don't know if she is able to pick up mail now. I never got a confirmation that she was added to the account. We filled out all the paperwork and took it down to the store.
Hi John,
Thanks for your review.
One of our Customer Service representatives will follow up with you regarding the status of the additional 1583.
Sincerely,
IPostal1
I have been happy with iPostal1. I use it because I have retired, sold my house and I am traveling.
All is good. No complaints. I definitely like the customer service that is going on.
Bad experience, we have had correspondence for more than 50 days and we have not received any response, we have contacted several times and no one responds, terrible product and service.
Hi Lucas,
Thanks for your review. We are sorry about the issue you described.
We strive to maintain high service levels at all of our mail center locations. According to our records, our Customer Service team has been in contact with you and working diligently on your behalf to correct the situation with your mail center. Our goal is to ensure that the system is working properly and that they are completing tasks in a timely manner. You always have the option to move your digital mailbox to another iPostal1 address. We can make this simple and fast.
Sincerely,
IPostal1
I love iPostal1! It's convenient, cost-effective, and easy to use.
I'm real happy that they notify me when I get even one letter. They remotely destroy it upon request and the communication couldn't be better. 🤓
I am a longtime customer of iPostal1 and continue to love it. Thanks!
Answer: Hi Elayne, Thanks for your question. You can find Office Buildings and Coworking Spaces under the locations tab on our website. We're happy to be able to say that we've had thousands and thousands of customers that have been able to successfully use our addresses for DMV, business, banking purposes and more. Throughout the years that we have offered our digital mailbox services, we've found that each institution/state has their own software and guidelines that are followed to verify the addresses. We highly recommend directly contacting the institution(s) that you are hoping to register your iPostal1 address with to confirm if it will be acceptable. We understand that there is a possibility that not all of our addresses may work for all purposes, and because of this we do provide you with a 30-day grace period. You're welcome to try us out - and if you end up closing the account within 30 days of signup because you couldn't use the address, you can reach out to us to request a full refund of your subscription payment. Sincerely, IPostal1
Answer: Hi Maxine, Thanks for your question. Our Virtual Office phone line allows you to receive calls and voice mail messages, so you don't have to use your private phone for business. However, some of our Office Building locations do provide live-answering services. This is something that you will need to pay them for directly, separate from your iPostal1 subscription. You can find more information about our Virtual Office plans and how the phone lines work on the FAQ pages on our website. Sincerely, IPostal1
Answer: Hi Jena, Thanks for your question. You are able to receive and pick up packages at any of our locations. Please be sure to check out pricing for all our services, like pickups and storage, on the Pricing page and by the address listing of each address on our website. Sincerely, IPostal1
Answer: Hi Roger, Thanks for your question. All mail and most packages qualify for 30 days of free storage. Our storage policy and pricing can be found on the Pricing page on our website. Sincerely, IPostal1
Answer: Hi Alexis, Thanks for your question. All of our locations are listed on the Locations page on our website. If you are looking for a specific location and/or need further assistance, please write to our Customer Service team at service@iPostal1.com and we would be happy to help you. Sincerely, IPostal1
Answer: Hi Alexis, Thanks for your question. All of our locations are listed on the Locations page on our website. If you are looking for a specific location and/or need further assistance, please write to our Customer Service team at service@iPostal1.com and we would be happy to help you. Sincerely, IPostal1
Answer: Hi Michael, Many entrepreneurs starting a business use a real street address from iPostal1 to establish their businesses. Sincerely, IPostal1
Answer: Hi Danielle, Thanks for reaching out. You can pick any location for your mailbox, regardless of where you live. Please make sure that the address on your ID matches the home address you put on your Form 1583. If you have any questions about your filling out the Form 1583, please write to us at service@iPostal1.com or contact us via chat. Sincerely, IPostal1
Answer: If you have a tracking information that shows the package was delivered to the store, then first step is to work with the store to confirm receipt and look for the package. If that does not work and store claims they never received or can't find the package, then you need to consult with the iPostal1 Customer Service team at service@iPostal1.com about next steps.
Answer: Given your specific needs, it pays to do a little homework before deciding which state or city will work best for you. Thousands of customers have used our service to register their business or for their DMV needs. However, in Oregon, Missouri, Washington State, and California, we suggest that you check with government agencies to determine what you can or cannot do with your virtual address. For banking, some banks or credit card companies may not accept transferring your address to your iPostal1 address, so best to check with them ahead of time.
Hi Cindy,
Thanks for your review.
We apologize for any difficulty you experienced with the website, but are glad to hear that our Customer Service team was able to assist you.
Sincerely,
IPostal1