On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Join the fastest growing virtual mailbox and digital mailbox service company in the country. View the plan that best fits your needs and just like that, you have a new address and so much more. Learn more here.
iPostal1 Reviews Summary
iPostal1 has a rating of 4.5 stars from 3,355 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iPostal1 most frequently mention customer service, business address and friendly staff. iPostal1 ranks 4th among Software sites.
Instant Feedback
We monitor reviews for authenticity
Audrey at The Farm Nomad (1178 Broadway) is amazing! I've never run into any issues and she answers all my questions. She is very kind and knows all!
Definitely a clutch thing to use when you're in the process of relocating and need mail to be delivered wherever the overtime is. Excellent service.
I lose mail monthly. Stuff shipped out with dead tracking numbers. Items returned to sender. Mail that says postage due. WTF. Who's running this mickey mouse or is someone sabotaging me because I complain monthly about their subpar service! All mailbox's services are not the same. Staples is the station that processes my doomed mail through ipostal.
I received a package notification and decided to go to the office, just to check it out. I received a great greeting when I walked into the office. The gentleman at the first desk was professional, courteous, and got my package right away. It was quick and easy. A great experience.
So far so good. Easy to setup and get forms completed.
Simple and easy to use. I would recommend iPostal1
Setup has worked as expected. First mail capture worked.
Setup process was simple, everything can be done online.
Only one piece of mail so far. But everything handled correctly.
Wonderful experience. I've had postal boxes with several other companies. None have been as good as ipostal1. Customer service, price & ease of using the app & system, make it the best postal box service I've ever used. Ipostal1 top all other postal box etc. companies by far, in my opinion & from experience. I plan to continue using ipostal1 & in addition I already have & will continue to recommend to friends & family... P.S. The prices of ipostal1, beat those of any other similar type company I've used or I am familiar with. Thanks for the great service I've received so far & continue the great work & customer service... Thanks for everything...From, A LOYAL CUSTOMER FOR LIFE
Very easy to set up and experienced no issues so far.
So far the experience has been smooth and efficient.
It was fine i showed up before my package was scanned in but it worked itself out
Hi Bryan,
Thanks for your review.
Generally, we advise that you use the 'Schedule a Pickup’ feature when you want to pick up mail, whether with the app or from your computer. By doing this in advance, the mail center can get your mail ready ahead of time. That helps the mail center to be more efficient and saves you time.
Sincerely,
IPostal1
Everything is going well. The hardest part was filling out the authorization form proving my home address.
Hi Cristina,
Thanks for your review.
The USPS requires the Form 1583 be completed, notarized and filed with proper IDs. This is required in order for the mail center to accept mail on your behalf.
Sincerely,
IPostal1
So far so good. Only thing is that I didn't read I guess the fine print about the fees for scanning and scanning, but it seems fair prices.
Hi Ignatius,
Thanks for your review.
Pricing for all ‘Optional Services’ is posted on the Pricing pages on our website. Our goal is total transparency. Our strategy is to charge the lowest monthly mailbox fee possible and then charge customers only for the optional services they choose, like forwarding, scanning mail content, or mail pickup. We believe this is the fairest way to price, so people who don’t need optional services do not subsidize those who do.
Please be sure to take advantage of our discount content scan/shred bundles to save money.
Sincerely,
IPostal1
Excellent services I am happy with the services you provide
My experience has been good. I have not had any issues as of yet.
Very good service! Fast and reliable. I appreciate!
My experience using iPostal1 has been good so far.
I only wish I could've found a good virtual office location in Pittsburgh PA, otherwise it's been good so far!
Excellent service, fast and very friendly professional team.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi D,
Thanks for your review. We are sorry about the issues you described.
Our goal is to ensure that our customers have a positive experience and get the most out of our service, while striving to maintain high service levels at all of our mail center locations.
It is very uncommon for mail to go missing. Our locations are certified by the USPS as a Commercial Mail Receiving Agency, that receive and manage mail securely and professionally. Still, things can happen. Our representatives will contact you and work with the mail center to investigate your situation and address any issues so that this does not happen again.
You always have the option to move your digital mailbox to another iPostal1 address. We can make this simple and fast.
Sincerely,
IPostal1