On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Join the fastest growing virtual mailbox and digital mailbox service company in the country. View the plan that best fits your needs and just like that, you have a new address and so much more. Learn more here.
iPostal1 Reviews Summary
iPostal1 has a rating of 4.5 stars from 3,355 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iPostal1 most frequently mention customer service, business address and friendly staff. iPostal1 ranks 4th among Software sites.
Instant Feedback
We monitor reviews for authenticity
Overall easy to understand and use. I felt that my packages and mail were safe and taken care of. I don't have any complaints.
Excellent service after the first visit I don't even have to say anything, I walk in and he gives me my mail and packages
It worked as expected. It has been reasonable cost wise.
Good morning...Heather at our location has been great
Just getting started with your service. So far, so good.
I work from home but needed a business address to show online. It was easy to setup and easy to use!
It was great they had trouble finding 1 piece of mail but it was with the managers mail from staples. I'm sure they will sort out when they see my box #. They are very welcoming and will do there best to get it sorted out no complaints
I have only just begun using iPostal1 but so far everything is great!
Good service good service good service. Convenient
Very convenient, well priced, staff is knowledgeable, professional, and friendly.
Good so far as I was told it would work have had no problems so far.
Experience O.K but one agent at mail pickup in Lake Park, FL should be more specific when he just asks, "What number". Did he mean PMB or ID number of mail piece?
Awesome and easy to use, all package are kindly handled
The payment plan and system have been troublesome. The billing is confusing. I've had nothing but trouble since the first month and I'm sure I'm being overcharged for things I though were covered.
Hi Layla,
Thanks for your review. We are sorry for any difficulty you've experienced.
According to our records, you signed up for the Green monthly plan, at a rate of $9.99/month.
Pricing for all ‘Optional Services’ is posted on the Pricing pages on our website. Our goal is total transparency. Our strategy is to charge the lowest monthly mailbox fee possible and then charge customers only for the optional services they choose, like shipping, scanning mail content or mail pickup. We believe this is the fairest way to price, so people who don’t need optional services do not subsidize the people that do.
We are adding Customer Service representatives as fast as we can to keep up with our rapid growth. The best and fastest way to reach us, is by using living the chat. A member of our team will contact you to assist you.
Sincerely,
IPostal1
Very good services and fully in line with my expectations.
Was notified that I had a package and was an easy pickup transition.
The staff is professional and knowledgeable No complaints
They charged too much for both forwarding or pick up options.
Hi Hannah,
Thanks for your review.
Pricing for all ‘Optional Services’ is posted on the Pricing pages on our website. Our goal is total transparency. Our strategy is to charge the lowest monthly mailbox fee possible and then charge customers only for the optional services they choose, like shipping, scanning mail content or mail pickup. We believe this is the fairest way to price, so people who don’t need optional services do not subsidize the people that do.
If we find that a mail center is not adhering to posted pricing, then we do intervene to correct this situation. One of our Customer Service representatives will follow up with you so we can investigate your specific situation.
Sincerely,
IPostal1
Mostly good. Wish you'd offer an option (for a fee of course) to hold mail longer, maybe up to 3 or 4 months.
Hi Tracy,
Thanks for your review. We appreciate your valuable feedback.
You always have the option of scanning the interior contents of your mail and saving them, instead of storing your physical mail.
Sincerely,
IPostal1
I know I haven't got all my mail to my virtual yet because theirs alot of stuff I have not received..
Hi George,
Thanks for your review.
If you filed a Temporary Change of Address with your local post office, you may experience a delay in receiving your mail. If you are expecting mail to arrive at your mail center, we recommend reaching out to USPS (or another carrier) to inquire about the delayed pieces.
Sincerely,
IPostal1
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Chester,
Thanks for your review.
The mail center was most likely asking for your PMB so they could find your mail items. Generally, we advise that you use the 'Schedule a Pickup’ feature when you want to pick up mail, whether with the app or from your computer. By doing this in advance, the mail center can get your mail ready ahead of time. That helps the mail center to be more efficient and saves you time. You will still need to provide your PMB, but the mail center will have all of your mail items ready.
Sincerely,
IPostal1