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Join the fastest growing virtual mailbox and digital mailbox service company in the country. View the plan that best fits your needs and just like that, you have a new address and so much more. Learn more here.
iPostal1 Reviews Summary
iPostal1 has a rating of 4.5 stars from 3,355 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iPostal1 most frequently mention customer service, business address and friendly staff. iPostal1 ranks 4th among Software sites.
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Their service is great! I choose iPostal1 to receive my business correspondence.
Easy to pick up mail, good getting alerts when there is mail
Friendly, helpful, remembers my name on sight. Clean, good location.
So far so good, moving to the area.
I took your service on the advice of my CPA, but I am not satisfied with the process at all. I have advised my CPA not to refer any other client to you.
Always a wonderful gentleman helping me out. Kind and greets me everytime.
Works as described. Great mail box service. A bit pricy if you have a lot of packages like I do ($1 per package)
Hi Caroline,
Thanks for your review. We are glad that you are happy with our digital mailbox service.
At iPostal1, we offer the low monthly price of $9.99 at most locations and charge for other services on a pay-as-you-go basis, since many people do not use other services like pickup. Since it does take time and labor to process a pickup task, there is a nominal charge. All fees for the optional services provided are listed on the Pricing page on our website and details on pickup fees are available by each address listing.
Sincerely,
IPostal1
Best virtual address app ever. I would refer everyone and anode them to use
It's a convenient place to pick up mail they are fast and efficient and helpful
The registration process was straight-forward and user friendly. I also love the convenience of having an ipostal location where needed
I still have yet to get any of my mail for TSSP Housing Phase One and I'm being charged for a service that I'm not recieving my mail.
How does this get corrected?
Hi Alice,
Thanks for your review.
Regarding mail received at your center, it all depends on the actions you take. If you file a Temporary Change of Address at your local post office, then all your first-class mail from all senders will be forwarded to your iPostal1 address. Otherwise, only the senders you inform, whether business or personal, will know to send mail to your iPostal1 address.
One of our Customer Service representatives will follow up with you.
Sincerely,
IPostal1
Fue para llenar la forma y confirmar mis servicios de suscripcion y los beneficios para mi cuenta
I feel happy and safety with this company and all associated. Attention are 100 % professional, fast and safety. That's why I choose iPostal1.I loved
The last response I had sent was actually meant for American Furniture Warehouse, my apologies. I was working on a few that noght.
Overall my experience has been very positive. It was a little confusing when I was getting signed up and waiting for the approval process. I think that program could be a bit more user friendly. Since then the experience has been very easy. My one true complaint is that I postal were in more cities! As RV'ers we move around every 6 months. So this service is wonderful. We can change our address as we move. We need you in more cities!
Hi Michelle,
Thanks for your review. We are glad that you are happy with our digital mailbox service.
We apologize for any difficulty you experienced. We are always interested in how/where we can improve our communications to make things as clear as possible and welcome your input.
We have over 3,000 locations worldwide and are continually adding more. If you notice an area where we are lacking a location, please write to us at service@iPostal1.com.
Sincerely,
IPostal1
Its going well.thank you. It works i like it. It has been a great help with our organization of mail
No shortcuts by Support.
No rhetoric when I request and honest responses.
Immediate response timeframe.
Courteous interactions.
TY!
Very good, very responsive. They scan letters I receive on time. Thank you
**iPostal Negative Review: Price Gouging and Subpar Service**
I am deeply disappointed with the recent developments regarding iPostal, and I feel compelled to share my grievances. The company's decision to implement a 50% price increase is nothing short of price gouging, leaving customers like myself feeling exploited and undervalued.
First and foremost, the sudden and significant hike in prices reflects a blatant disregard for customer loyalty and satisfaction. Many of us have been long-time patrons of iPostal, relying on its services for our mailing needs. To suddenly burden us with such exorbitant costs without any warning or explanation is not only disrespectful but also financially burdensome.
Moreover, this price increase is particularly egregious considering the lackluster quality of service provided by iPostal. Far too often, I've encountered issues with delayed deliveries, misplaced packages, and unresponsive customer support. It's evident that the company's infrastructure and operational efficiency are sorely lacking, yet they have the audacity to demand more money from their already dissatisfied clientele.
Furthermore, the timing of this price hike couldn't be worse, especially considering the economic challenges many individuals are facing. Instead of demonstrating empathy and understanding during these trying times, iPostal has chosen to prioritize profit margins at the expense of its customers' well-being.
In addition to the pricing concerns, iPostal's overall service leaves much to be desired. Their online platform is outdated and cumbersome to navigate, making simple tasks such as tracking packages or updating account information needlessly complicated. The lack of transparency regarding fees and additional charges only adds to the frustration and confusion experienced by users.
Overall, my experience with iPostal has been overwhelmingly negative, and I would strongly advise potential customers to seek alternative mailing solutions. The combination of price gouging, subpar service, and lack of transparency makes iPostal a company not worth patronizing. Until they address these issues and prioritize the needs of their customers, I cannot in good conscience recommend their services to anyone.
Hi Shawn,
Thanks for your review. We understand your displeasure with the increased price of our Virtual Business Address plan.
Please know that this is not a common practice for us as this is our first price increase since 2015, when we started out. With increases in many operational costs, including the cost of leased locations and the wages of employees who service your account, we find it necessary to make this change now.
As a reminder, your Virtual Business Address Plan actually acts like 2 addresses, allowing you to receive mail and packages in both your personal and business name. If you would like to continue to receive mail and packages in both your company and personal name, the price is increasing from $9.99 to $14.99 per month. This remains highly competitive with other services in our space that offer less address locations and less features. If you no longer need your company name, we provided a link in the email you received to remove the company name on your mailbox and avoid the price increase. Your digital mailbox details won't change otherwise.
Thank you for your understanding and thank you for being a valued iPostal1 customer.
In regards to any issues you are experiencing with your mail center, we work closely with our mail center partners to ensure that our standards of service and quality are maintained, and will, of course, follow up with your location.
We are adding Customer Service representatives as fast as we can to keep up with our rapid growth. We apologize for any delay in communication. The best and fastest way to get in touch with our team, is by using the live chat. However, they are also available via phone or email. Please keep in mind that our Customer Service hours are Monday-Friday 9am-8pm ET.
Our platform has worked great for many thousands of happy customers. However, we recognize there is always room for improvement and welcome your feedback.
Sincerely,
IPostal1
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Hi Ersin,
Thanks for your review. We are sorry about the issue you described.
We work closely with our mail center partners to ensure that our standards of service and quality are maintained. If a mail content scan was not done correctly, you are entitled to have it re-scanned without an argument.
According to our records, our Customer Service team reviewed the document that was requested to be re-scanned and saw that it was clear and easily readable. We apologize if there was a miscommunication. Our team did reach out to your mail center to have this item re-scanned. We do recommend reaching out directly to your location in this specific situation, as your location handles your mail and completes requested tasks.
Sincerely,
IPostal1