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iPostal1 Reviews Summary
iPostal1 has a rating of 4.5 stars from 3,355 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iPostal1 most frequently mention customer service, business address and friendly staff. iPostal1 ranks 4th among Software sites.
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This service has been wonderful for my online business! Thank you iPostal1 for keeping all of my mail organized and safe!
Excellent service very professional will continue to use
I have not experienced any problems at all. Great Customer service
Easy to use, and simple. Convenient to access. Very happy.
It was a little hard with the whole verification process and online notary but I eventually went in and did it at the pick up place, so otherwise fine
Korzystam krótko od trzech miesięcy
I nie mogę dożo powiedzieć
It has been great, I'm able to check the app daily to see if anything has been delivered.
All good all good all good all good all good all good
Got an email notification as soon as my package was delivered, and employees are very quick to respond to emails!
Good service and attention and flexibility very helpful
I just started working with them and don't have any contact information yet
Hi Sonia,
Thanks for your review.
If you need any assistance, our Customer Service team is always happy to help. The best and fastest way to reach us is by using the live chat. We are available Monday-Friday 9am-8pm ET.
Sincerely,
IPostal1
I walked into the staple where my ipostal is set up. I asked them for my mail but after they checked, there was no for me. I saw the image of a piece of mail in the ipostal app but the staples did not have the mail. I called ipostal for help and I am still waiting.
Hi Michael,
Thanks for your review. We are sorry to hear about your experience.
Generally, we advise that you use the 'Schedule a Pickup’ feature when you want to pick up mail, whether with the app or from your computer. By doing this in advance, the mail center can get your mail ready ahead of time. That helps the mail center to be more efficient and saves you time.
One of our Customer Service representatives will contact you to assist you.
Sincerely,
IPostal1
To be honest, it's somewhat weird to have to wait for someone to retrieve your mail rather than having direct access to your mailbox.
Hi Kaveh,
Thanks for your review.
Please keep in mind the total value that you get with iPostal1: a secure location to receive your packages, the ability to view and manage your packages and mail with an app or online, and to forward packages to another address with a choice of carriers and service level.
Generally, we advise that you use the 'Schedule a Pickup’ feature when you want to pick up mail, whether with the app or from your computer. By doing this in advance, the mail center can get your mail ready ahead of time. That helps the mail center to be more efficient and saves you time.
Sincerely,
IPostal1
Really useful and real easy and I love everything about it
My experience has been OK, no great and certainly not bad.
Your employees very quite a bit with their patience and latitude of understanding for those of us who are older and less computer savvy.
Plus, your organization must feel that you've got all the information necessary for a person to take charge of and establish a new account from beginning to end without a single human inter-action.
You could not be more wrong. It lacks adequate step by step instructions and an "If P, then Q" problem solving logic.
Simple enough to fix, I would think. Your personnel could be a bit more understanding and less assumptive that everyone out in the world has their computer skill set.
Hi Dennis,
Thanks for your review.
As you mentioned, our Customer Service team is available to assist for any questions or concerns you may have. You can contact us Monday-Friday 9am-8pm ET via phone, email or chat, and will connect with a real, live representative. We apologize if there was an accidental disconnect in the process of transfer. The reason for transfer would be to ensure that you are speaking with a representative who is an expert in your specific issue.
We are always interested in how/where we can improve our communications to make things as clear as possible and welcome your input. Please write to us at service@iPostal1.com.
Sincerely,
IPostal1
Great experience picking up mail so far, the store is professionally run
I stopped in to pickup my mail and had a super friendly experience!
It is as I was expecting! Great service. Working the way I wanted it to.
Works as expected! Handy service for my business needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Karim,
Thanks for your review. We are sorry for any difficulty you experienced, but are glad to hear your location was able to assist you.
Please remember, our Customer Service team is always happy to help. We are available Monday-Friday 9am-8pm ET via phone, email and live chat.
Sincerely,
IPostal1