I needed a new motor for a relatively old Hayward TriStar pump. INYO had the motor and all the other parts I needed to give the system a tune up. We had a little churn getting the correct impeller due to the descriptions on a couple of them saying they would both be suitable for my pump. Murphy's Law made sure we got the wrong one the first time. (Note to self: Next time take the item apart and get part numbers BEFORE guessing your way through the ordering process.)
I was very happy with dealing with your company. I was not happy with the delivery driver, he was rude and would not let me check the filter for damage before I signed the paperwork. He said it was against his company policy. However after looking at your website and watching the video about delivery, it says to open the box and inspect the product before signing. You should ensure what you state on your video is what your customer can do without being harnessed by the delivery driver.
They sold me a defective part that failed within days of putting it in, then when I tried to get my money back they sent me to the manufacture, the Manufacture never got back to us about if they are going to cover it.
Coincidentally, I was arriving home from work as the delivery truck pulled up. Driver set the vacuum inside my garage for me. Delivery from order date to actual delivery was very, very quick, after all the problems of deliveries from every source during Covid times.
I have an old pool cleaner robot and the rep that assisted me spent the time to find the parts break down for my model. He walked me through getting the right parts and sent me a link to follow to get the parts on order
Received my new sand filter today. Got it installed and it works great. Had to re-plumb my pump to the new filter. This one was a little taller. But I can't complain, my old filter was installed in 1984. Can't beat that!
Ordered a replacement motor and all seemed to be going well. The next morning I received an email stating they needed me to send a copy of my ID to prevent scams. This seemed very much like a scam to me. Why would I provide my CC info AND a copy of my ID online?!?! I was able to cancel my order.
The new motor would not install to my pump due to a screw on the motor face, with (2) lock washers, interfering with the pump housing. Had to return motor and order a different brand motor of which I'm still awaiting.
Yes I received my order but I myself ordered the wrong item. I needed the different item that's very similar to the one that I placed an order. My problem is I'm waiting for a confirmation email so that I may send the other one back. I had no issue reordering another item. But I still didn't get a confirmation to send my wrong item back to you.
I ordered 4 bottom rails and only received 2. I would like to receive my other 2 or please give me a refund and I will go and find them bottom rails somewhere else
They sold me a pool cover that doesn't fit. After sending them pictures of cover on pool they said it was used. They said no returns on used? How would we know if it fits if we didn't try it? Horrible experience. No return? Never again.
Parts was easily found, not all parts that were needed was not available. It was nice that the company put the unit that was not available to a location indicating they will contact you as soon as the part comes available. Waiting for company to indicate part is in. It has been 3 weeks and no indication of part availability. So we contacted the pump company directly and was able to get part quicker, back order parts should be available quicker
I have used this website several times for all my pool repairs. The website is easy to use and the delivery of parts is fast and secure. It is the first place I go to when I need pool supplies and parts
I live in Hawaii so it's pretty common for companies to think it costs so much more to ship here, but it doesn't when using USPS. My package was shipped with USPS at 4 oz and would have cost around $5 to ship it to me. I was charged over $23 for shipping, so you may be able to understand my frustration.
I was able to easily find the correct replacement motor for my pump - and the process to find the recommended maintenance kit couldn't have been easier.
Quick shipping and information videos -- a wonderful experience.
Received the wrong chlorinator control board and had the worst time trying to return for a refund. Months later and multiple shipping payments and I am out both shipping and the original product cost. Almost $400 for a paperweight that they will not honor when they know they sent the wrong board. I had to go to Hayward for technical assistance because INYO would not answer. If you order from them just hope it is the right part because they will find any way to not refund your money even if it is an incorrect part. Look at the number of 1 star reviews that have had the same experience.
We ordered a new filter for our pool and they sent us the wrong filter. I tried to return it but the process to send something back is ridiculous and doesn't work. When I ordered the filter I set up an email/password account with them because I assumed we would be ordering more items from them. In trying to initiate the return process their computer told me I wasn't registered. I registered again. It's still telling me I am not registered with them. I can't find a number to call them so we are stuck with a $90 filter we can't use. After reading these reviews I'm sure this company is a total scam. The return process requires you to get your account number from them, get a "return" number from them (takes up to 3 days), place item in the original box, pay the postage to return it and then they inspect it to determine if you get a refund. A total scam.
I needed to replace some older pump parts but wasn't sure if I was selecting the right part numbers. I asked the question and got a quick response. I put my order in and within a few days had my parts.
Ordered 4 uprights/posts for pool, description claimed direct replacement for original item {plastic Vs original metal} {cheaper}. Also ordered 10 plates for post cap. Received the 4 posts and 6 of the 10 plates. Invoice showed 10 shipped so I examined shipping container for damage, there was none. I was shorted 4 plates. The uprights were what I ordered and correct quantity but would not fit {diameter too small} Contacted inyopools and they claimed they would ship out the missing plates and gave me a return authorization # for posts. I then ordered the correct {metal} posts. I received both the plates and posts. Every thing was great except I never got the refund and I paid $33.00 to ship posts back UPS. So now I am out the cost of the posts and the shipping. I have tried time and time to contact them but they have not even acknowledged my efforts. Explains why they don't have a phone.
The O-ring I needed for my 3-way valve looked like I had ordered the correct part. Then I noticed the chat option and in a matter of seconds InyoPools confirmed I had the correct part. Plus I was told the proper adhesive for the o-ring. It arrived quickly and I decided to check out the "how-to" video, which turned out to be a blessing since I had initially installed teh o-ring upside down.
Overview
INYOPools.com has a rating of 3.1 stars from 414 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with INYOPools.com most frequently mention customer service, great price and fast delivery. INYOPools.com ranks 1st among Swimming Pool sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Colleen,
We apologize for the frustration with your order. As our customer service manager explained to you, we had our IT department look into this issue for you. They found that when you placed your order online, you opted to do a guest check out and not create an account. Therefore when you were directed to log in you were unsuccessful. As promised, Joe sent you a UPS return Label on 04/26 at 4 pm for you to return your item for a credit. Once the item is shipped back to our warehouse we will issue your refund. Thank you so much for your time on Friday and your understanding.