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Invicta Stores

Overview

Invicta Stores has a rating of 4.7 stars from 34,753 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Invicta Stores most frequently mention great prices, new watch and christmas gift. Invicta Stores ranks 217th among Watch sites.

service
50
value
53
shipping
53
returns
27
quality
47
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32,296 reviews
+47
How would you rate Invicta Stores?
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Stephen D.
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Never received the watch
September 21, 2017

Never received the watch. These people don't answer the phone and don't answer emails.
It's pathetic. Invicta used to be a good name for timepieces. From now on, if I ever buy another Invicta watch, it will be in real world stores. Not even sure how to get my money refunded
In a nutshell, these people suck at customer service

Date of experience: September 21, 2017
Denes F.
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Great product at a great price
January 19, 2020

Great product at a great price. I've always wanted an automatic movement time piece, have heard mixed things about Invicta, but seemed like a nice deal so I went for it. This one is very attractive, very fashionable. Love my watch, seems well built and and a quality piece. But time will tell it longevity, if that quality will last

Date of experience: January 19, 2020
Brian C.
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The shopping and pricing at invicta was fine
August 21, 2020

The shopping and pricing at invicta was fine. The product shipping was the problem. They said your product would ship right away and I do understand that there is a pandemic going on, but I had to email the company and finally gotten a reply. That's when my product shipped out the next day or day after. Other than that I've had no problems and will shop with them again.

Date of experience: August 21, 2020
kodaly p.
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I am a very loyal Invicta customer
August 20, 2020

I am a very loyal Invicta customer.
I've being buying/collecting your product for years, for me and my family, and I never had such a bad customer service experience like this one. I was calling for weeks, waiting on hold for more than 50 min and I had to hang up because nobody picked up the phone however, the machine didn't say we are not working, we are not answering the phone. I emailed you, I called PayPal, I was also cursing because I was missing my favorite watch with no answer and no money back. After I don't how many days, I got a simple email from you asking for my order number...
What a bad experience, very disappointed. I got my box after weeks of nightmares.
Suggestion, if you have no employees answering the phone, set up an automatic message explaining it, don't play dumb having customers on the phone waiting for nothing, show respect for your customers.

Date of experience: August 20, 2020
Richard C.
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You still owe me 20.00 for a invicta watch that was damaged. I was told you would give me 20.00 for fixing it myself. I have sent several emails and as of yet have NOT rec'd 200.00 back on paypal or my discover card. I have relayed that 3 times now, lets see if anyone reads THIS one and fixes the problem. I have also called and talked with customer service who promised me the 20.00. It was opened, the stem was pulled out and the band was disconnected from the watch

Date of experience: August 31, 2020
Storm o.
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My watch is beyond awesome!
October 6, 2020

My watch is beyond awesome! I've been so happy with every watch that I have purchased. A cool fact, and I don't know if anyone else has experienced this or not? When I've opened the box, the time on my watch is exactly correct. I live in a different time zone that where it came from, so Invicta's attention to detail goes far beyond just the products that they offer.

Date of experience: October 6, 2020
Justin U.
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I love Invicta watches!
December 5, 2018

I love Invicta watches! I've gotten into watches the past couple of years. Came across Invicta while searching for my first watch and now all the watches I've bought are Invicta. Their prices and discounts are wonderful. Their choices are great, whether it be a business professional watch or a stylish one, they have the variety to choose from. It doesn't help that when you buy a watch, they send you a coupon code for 50% of your next watch. I just want to keep buying watches. It's a good thing obviously.

Date of experience: December 5, 2018
Gwendolyn M.
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Please answer your phones!
December 13, 2017

Please answer your phones! I called five days straight and waited hours and hours to hear from someone when I finally became caller number one it was another hold or sometimes your system would hang up on me. Then when I called back it said your numbers were out of service for a second I thought this was fraud til I finally received my order.

Date of experience: December 13, 2017
SD B.
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Great service
August 30, 2020

Great service. Only thing I didn't realize that it would take so long to ship. I paid $30.00 for two day shipping and it didn't ship until another 2-3 weeks. It could have been an oversight on my part not sure. Other than that once it shipped it came pretty quick.

Date of experience: August 30, 2020
Barbara B.
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I would have liked a better shipping option
December 1, 2019

I would have liked a better shipping option. It was hard to track my order even after I signed up for tracking details. The package was delivered and no update was sent to me, which left my package out in the open for about 3 hours. It's a great product, but hoping that options on the carrier will be great. I plan on ordering again

Date of experience: December 1, 2019
Leigh B.
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Your site can improve its information in regard to delivery after processing. The processing time was ridiculously long and, in my opinion, could have gone through in much less time. It kept me from getting what I ordered in a WEEK and I believe that time is unacceptable for 2-day shipping.

Date of experience: June 5, 2019
Jamie Y.
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Great price and easy purchase!
October 13, 2019

Great price and easy purchase! The order was confirmed after I had inquired if and when it was shipped. I never got a confirmation email prior to my inquiry. Received watch shortly, tried to size watch band, this watch has a different pin system for its links. I was prepared to remove links based on the number of videos I had viewed on link removal for Invicta watches. I had done several of my other watches prior. I could not get this done, worked on links for over an hour. Very disappointed, such a beautiful time piece. Wanting to return for refund. I purchased another later that night which does not require link removal. Please note this watch order and history is not located in my account history. Can it be placed there? Created account after ordering this watch on line. All watches ordered after this watch has been a great experiences, very satisfied.

Date of experience: October 13, 2019
Shannon J.
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Any time that I deal with Invicta directly, whether online, via phone or in the stores, the experience is very satisfying. Customer reps and in-store personnel are friendly, helpful, and knowledgeable. Although, I must admit, I always tend to purchase via the online store, it has a vast selection and some of the best deals and sales!

Date of experience: April 19, 2020
Michigan
3 reviews
0 helpful votes
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Awesome
August 19, 2017

I like very this watch. What a great design. Fast shipping and great product. Invicta Stores is awesome

Date of experience: August 19, 2017
Darrial F.
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This is what I've been looking for
June 11, 2020

This is what I've been looking for. Shopping with Invicta has been nearly addictive. I say that in a good way!? Wonderful pricing and products continue to get my attention. Looking forward to my next purchase.

Date of experience: June 11, 2020
Pennsylvania
1 review
0 helpful votes
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Love Invicta Watches
September 16, 2017

First time ordering from Invicta site, very easy to use, checkout was fast. Watch arrived quickly, very happy.

Date of experience: September 16, 2017
California
1 review
0 helpful votes
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Great product, well established, and versatile. You could not ask for anything more. Affordable, beautiful craftsmanship, and stylish.

Date of experience: September 16, 2017
Michael M.
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I ordered total of three watches
June 17, 2019

I ordered total of three watches. Only disappointment was one of the three shipped separate and was marked as needing signature required. Just cost me couple days to receive to go pick up from shipping company.

Date of experience: June 17, 2019
Nevada
1 review
0 helpful votes
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Very Satisfied
October 23, 2017

Packaging was very impressive. Everything was just as promised. No issues. Going to surprise my husband for Christmas.

Date of experience: October 23, 2017
Stephen G.
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I found the Invicta store very competitive in product price, and in most cases several dollars cheaper than other stores, which by the way were sold out of the particular watch that I was looking for.

Date of experience: February 1, 2020