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Invicta Stores

Overview

Invicta Stores has a rating of 4.7 stars from 34,751 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Invicta Stores most frequently mention great prices, new watch and christmas gift. Invicta Stores ranks 217th among Watch sites.

service
50
value
53
shipping
53
returns
27
quality
47
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32,192 reviews
+47
How would you rate Invicta Stores?
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Rick Z.
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Mainly purchase online, taking advantage of the various specials thats offered.

Process is clean and simple.
In the rare event I did reach out to customer service. Not only did they resolve my issue; they were very courteous and professional!

Date of experience: August 23, 2019
Lamar M.
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Although I got a great bundle deal, I attempted to call several times and never talked to anyone beyond the prerecorded prompts. My order was in limbo for nearly a month but it finally showed up and life is good.

Date of experience: August 9, 2020
Alicia L.
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Super simple
June 30, 2019

Super simple. Hassle free. Speedy delivery. Order arrived much earlier than expected. Watch ordered even more stunning in person and the price was excellent. Very happy with the item, overall purchase, and delivery experience. Recipient of watch absolutely loves it!

Date of experience: June 30, 2019
Niketh C.
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Amazing price with the sale, watches look great, even had an issue where my order went through twice because my web page was buggy and they resolved and refunded it within 12 hours. Really fast delivery and great experience overall.

Date of experience: July 31, 2019
Nasiha M.
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I bought an Invicta in April for my grandson graduation. It was never delivered. I just got a refund without a phone call. Now I pray that this order will get here by 5/16/18 so he will not be disappointed

Date of experience: May 27, 2018
Gianluca A.
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Well the first time, I received an empty box
September 24, 2018

Well the first time, I received an empty box. Very disappointing. But out of the 3 watches I bought, none were in their plastic sleeve that usually comes when bought new. I thought this was a lil odd but they look perfect, so not a big deal. The ability to be able to return the watch for a full refund tho, is fantastic.

Date of experience: September 24, 2018
Teresa S.
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I really wish Invicta didn't use FedEx
February 21, 2020

I really wish Invicta didn't use FedEx. They have horrible customer service. Since packages are sent with signature required it makes it very difficult to receive the package in a timely manner. There's no notice of this requirement upon ordering. FedEx frequently lies that they have come to my apartment for delivery. If in some small chance they did they don't leave a notice therefore no way of knowing.

Date of experience: February 21, 2020
Joe A.
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Unfortunately it took an extra week for me to get the package in my hands. FedEx would not leave the package at my door or at the apartment office. Because they required a signature. I'm at work unable to sign so made arrangements to pick up at FedEx store. Wit didn't arrive there either. I had to go to the ground hub and wait 30 minutes before accepting delivery Not what I expected. But I have it now. Not sure if I want to order through this process again.

Date of experience: April 1, 2018
Nevada
1 review
0 helpful votes
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Awesome men watches.
January 14, 2023

I was very happy with my purchase, bought five watches and I love all five of them. Will definitely be a customer in the near future, thank you!

Date of experience: January 14, 2023
Florida
1 review
0 helpful votes
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Love the watch!
August 12, 2017

Watch is the biggest and heaviest I've seen but I love it. Price was good with coupon code I used. Will definitely buy more watches from the site.

Date of experience: August 12, 2017
Texas
1 review
0 helpful votes
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Amazing
December 22, 2017

The watch was a million times better in person and my boyfriend loved it. I definitely won the gift giving prize if there was one thanks to Invicta.

Date of experience: December 21, 2017
David W.
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Invicta is starting to go crazy on prices the website tells you it's new when in fact I bought the same watch for a lesser price a few months ago. Also they are just getting to expensive for lower quality of their watches starting to look around at other watches. Might leave the brand all together

Date of experience: June 29, 2020
Ronald M.
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Very satisfied with entire purchase process, including customer service and quick delivery of time piece.
Great selection of watches available provides outstanding value across the entire product line.

Date of experience: June 24, 2018
Lawrence G.
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1
October 14, 2020

1. Never received confirmation on shipping.
2. When I contacted Invicta Stores I received a standard response of length of time after processing and then I will receive notification of shipping. NEVER happened.
3. Contacted them again and tried to track the order connection and it said no such order.
4. Contacted customer service and received the same boil plate response from a week earlier.
5. Contacted credit card company and placed charge in dispute.
6. Five days later watch was left by delivery company outside my property.

Date of experience: October 14, 2020
Frank W.
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The watch I received unfortunately had one of the bands not connected so I contacted customer service for return information. They responded very quickly, nice job! I have not received reimbursement yet but I am sure it will be taken care of. I have since purchased another watch which I should receive this week, hopefully everything is OK as I would like to purchase more products from Invicta.

Date of experience: July 27, 2018
Matthew P.
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Good selection
October 1, 2020

Good selection. Prices are competitive and often better than can be found elsewhere. Only problem is it usually takes 2-3 days from purchase before they ship, then another 2-3 days for the watch to arrive. Usually the cheaper price or the fact the watch is in stock justifies the wait, but often it is worth paying more for faster shipping from the likes of Amazon or Ebay, imo.

Item was as described, no issues, all functions work as intended. I'd recommend shopping here based off of price and selection, just be prepared to wait. No such thing as a free lunch, and all that.

Date of experience: October 1, 2020
Charles W.
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I commend Invicta Stores for diligently working hard to make sure customers are updated and expectations set during this pandemic. I called a few times and customer service was always nice and courteous. Keep up the good work and I hope everyone stays safe.

Date of experience: May 21, 2020
Tyesha M.
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I ordered my case in the beginning of April
May 19, 2020

I ordered my case in the beginning of April. I just received it not long ago because of the pandemic. The company could have reached out to say your orders may be delayed because of this situation. Nobody said anything until you call or write an email. So, what I am saying is once a purchase has been made send a follow up email saying that it may be some delays because of this pandemic and expect a longer process or delivery time as oppose to normal times.

Date of experience: May 19, 2020
Aaron N.
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I purchased two watches and a case
May 15, 2020

I purchased two watches and a case. One of the watches was marked down within 12 hours of me purchasing it. I reached out to request a price adjustment as outlined on your website. I did not get a response. I kept reaching out and finally got someone several days later who told me that they could not do anything about it because too much time had passed.

Date of experience: May 15, 2020
Primers T.
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I've been trying to purchase this watch for a few months but wanted the lowest price possible. Not only did I receive a great price, but an additional discount was applied which made me very happy. I LOVE this piece. Will definitely shop again...

Date of experience: June 12, 2019