Don't use this company! I ordered a $10,000 jukebox and have not been able to get an update. Every email from them says checking on it for months. Now the website is down and phone disconnected. Very disappointed and feel taken advantage of. If I do not receive a refund I will be taking legal action.
This company is a joke do not order anything from them they are scammers. I purchased a jukebox from them over a year and a half ago and never got it. Then I requested a refund of my over 8,000 they sent me an email that said I would get my refund in two weeks it has now been 6 weeks and nothing.
Appreciate all your info about the jukebox. Am trying to be patient but all my friends are apprehensive. After 10 months it is hard to stay patient. I hope it comes soon. What if it takes another Year? Or not at all. The money I gave disappeared?
I will try and get thru April and after that I give up...
This is an old review, your jukebox was delivered several months ago
Being a father to three girls may be very stressful. Thus, my wife and I understood we needed to take action to relax. What then did we do? From New Age, we got two massage chairs, and everything happened without a hitch!
I'm really glad I decided to make the purchase from In The New Age store; it was my best online shopping experience to date! With its realistic rebounder and engaging graphics, their basketball arcade machine has been giving me a great shooting experience. If you're looking for an enjoyable and challenging way to shoot some hoops, I definitely recommend these machines.
Husband ordered a pinball machine on 11/15/22. Cost was over $10K! We expected delivery in 2/23. Never showed up. Some back and forth with the sales department about when to expect it. By 7/23, it still hadn't shown up, so we requested a full refund, at which point we were told it was no longer available anyway. When were they going to freely disclose that news? It's now 3/24, and after LOTS of inquiries and little to no response from this company, we STILL haven't received our refund! Guess it's time to take legal action. Save yourselves a lot of aggravation and DO NOT order from this company!
We could not afford the D.Core Cirrus Massage Chair. However, after speaking to one of the chat agents at this company the recommended we get an Infinity massage chair for 1/2 the cost. NO REGRETS! It is absolutely high end!
They know how to take care of their customers - I bought my awesome Multicade Arcade Machine from them and it's been awesome ever since. My game room looks epic now and I'm having way too much fun playing all the classic games on it. Big thumbs up to In The New Age, they rock!
I ordered a pinball machine last may. James Bolin first said 6-8 weeks. Then it was September then it was November then it was march. Now it March 26 and James Bolin has no working phones and not responding to emails. Over 8k$ spent. DO NOT GET RIPPED OFF LIKE ME! Keep moving to an honest company. Don't order from James Bolin and " in the new age". Scam!
I just got myself a Stern Jurassic Park Pinball machine from In The New Age, and they were awesome! Everything was seamless - ordering, shipping, setup - and I was playing with the machine only one week after. Everything works great, as advertised! Can't thank In The New Age enough for providing an amazing experience.
When it comes to pinball machines, look no further than In The New Age. From my personal experience, I highly recommend their products! They provide a great selection of features that are built to last. Mine has been going strong for years and still works like new. If you're in the market for a quality gaming machine, this store should be your first choice.
Thanks for the kind words, in todays world its good to have nice words and reviews!
Will update as this saga unfolds. Ordered an arcade game on Sunday Feb 12 costing over $5,000. Was immediately texted for payment info, which I responded to right away. Payment was processed and order initiated. Was told in text to expect 2-4 weeks for delivery. It's now April 19th and still no machine. In fact received a delivery / tracking email on April 5th, called today to inquire about why it's taking so long only to find out the contract was cancelled?! This company may be on the up and up? But if you're hoping for them to deliver as promised forget about it. Bare minimum the best I can hope for at this point is a 2.5 month wait vs the 2-4 weeks promised or the 5-7 weeks their confirmation email suggests. Imagine if they were as punctual about follow through as they are collecting payment. If they can't do what they promise they at the very least need to adjust their promises. Hoping this doesn't have to escalate to court and a slew of public reviews online but will keep everyone posted.
We just spoke to you literally 10 minutes ago, Its in transit, the shipping company made a mistake on the tracking number, its being resolver. PLEASE, have some patients.
Hey James, the sales manager guy, thanks for the updated info on my stinger pinball. I am looking forward to it. I do not mind the wait so much, just would have liked it better if I had known about the extra game drives on back order. My boss purchased one from you last year and he says it is the bomb!
This year for Christmas, we decided to buy a Rocket jukebox for ourselves, and it got delivered by them on time! What a speedy response! I like the material quality they offer and would recommend them to all to check their awesome website!
We really appreciate customer feedback like this. Thanks!
After paying $5700 and 3 months of waiting I finally received my Stinger VP virtual pinball. It was supposed only take 5 weeks, but they kept giving ne excuse after excuse. It is a very high-end pinball, and the price was very reasonable, however, I do not like getting the run around.
Jan 5th, 2024, i ordered a console video game for just over $2400 and paid in full. Was advised, the unit will take about 6 weeks to build and deliver. Lo and Behold the unit never shpwed and it seems their number *******859) has been assigned to a new company, Also as of this morning, their website(InTheNewAge) is "down" for maintence. I sent them anemail, inquiring of this and no responses. With that, i lanched a complaint and investigate with the BBB and also clled my Bank, to have the charges reversed. Anyone else out there have issues with the recent orders?
I ordered 2 slot machines from this place, and they look work perfectly well and look good. I love the "In The New Age" gaming store! It is the perfect place for all your arcade game needs! Thanks dudes!
The Wall-mounted jukeboxes from In The New Age have quickly become a popular addition to any room. The sound quality is exceptional, and the variety of music available is impressive. The team is passionate about providing the best possible product and customer service.
We really appreciate customer feedback like this. Thanks!
I recently bought a basketball arcade machine from In The New Age store, which is the best purchase I have ever made online! With their realistic rebounder and very immersive graphics, they give you a great shooting experience. I highly recommend these machines to anyone who wants to shoot something fun and challenging.
We really appreciate customer feedback like this. Thanks!
Just updating my report of these scammers. Jim Bolan still has not refunded our $10,000. He is a scammer and this is not his first unlawful business. Check out his prior business convictions and then RUN to buy elsewhere! Reporting in In The Nnew Age to BBB was completely useless. All I can do before 2025 is warn other people.
Answer: Is this Marian? We just spoke to you last week reguarding this.
Answer: Yes, theirs are sold out however Rock-Ola is making the 2nd edition jukeboxes exclusively for us to sell. As of 02/23/2021 we already have 8 sold.
Answer: Yes we will not charge you for the guns until they are available.
Answer: Because you can get 100's or 1,000's of games instead of only 1
Answer: Get the IGT game king it has n80 games in it and has very few problems
Answer: 5000, 12, 000, and 80,000 depending please refer to the webiste
Answer: 2-4 weeks all depending on the game you order. If you add inside white glove service, that will ad a extra week or 2
In The New Age has a rating of 3.3 stars from 95 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with In The New Age most frequently mention virtual pinball, arcade game and future pin. In The New Age ranks 8th among Industrial Equipment sites.
Stacy, you were refunded in full last month and your jukebox was finished it has been shipped to someone else, thanks any way!