I bought a Rocket Music Center Jukebox for my wife's 50th birthday and we were very excited to have it. We ordered it for our new home, which we are renovating, in November of last year. It was delivered with no problem but we couldn't put it in immediately because of the construction. We were finally able to install it in June of this year. When we unpacked it we noticed two things right off the bat. One is that there was a brake or split in the wood at the top of the unit. And 2, that there were two of the lights on the front of the consul that were out. But we were so pleased to have it that we looked past the flaws. We started using the turntable immediately and it was great. Then about a week later the turntable just stopped working. I contacted the company and they gave me the number of their technician. He was hard to get a hold of and it seemed he had a whole other job at a food market in a different state. Even when I got in touch with him I would constantly be having to call him back because his repair guy wasn't around. I would send them pictures for them to review and they would never call to give me an update and every time I called them they could give me no answer because THEY HAD NEVER WORKED ON A TURNTABLE BEFORE which I found strange given the fact that the company makes 5 differnt models with turntable.
I will admit that because we had to delay the installation of the jukebox, I was contacting them after the 6-month warranty. But if they build units that just last six and a half months, I don't consider that a very good craftmanship or a good company. The technician even wanted me to send them a record so they could study how it works. When I contact the company again they told me they would check with the technician and NEVER EMAIL ME BACK. Even when I wrote to say I was done with waiting for them I NEVER GOT A RESPONSE.
PLEASE SAVE YOUR MONEY AND DON'T BUY FROM THIS COMPANY. THEY ARE CHEAPLY MADE UNITS AND THEY DO NOT BACK UP THEIR WORK. I can only be glad I didn't buy one of the more expensive models.