Interior IconsReviews 14

I was skeptical at first, but this product was far better than I expected. It's well made, sturdy, and actually prettier in person. Shippingwas fast, and the item was well packaged. I even had a small question, and customer service was quick with a good answer. I appreciate the attention to detail in the product and service. I've already suggested it to a friend and will be buying more in the future. Definitely a great purchase!

Great quality, fast shipping, and great customer service. Product works flawlessly. I'm completely satisfied and will be ordering again soon!

Do not order from this website! It's a scam! They offer great prices to get you to purchase and then NOTHING! I ordered 6 chairs on 6/5/24. I still don't have them! They keep moving the shipping date and there is absolutely no reason for it to take this long. They better give me a refund, bc I will not stand for this! Legal actions will be taken!

Been waiting 5 months for a dining table. Arrived cracked in half!
Now, they are asking me to wait another 2-3 months for a replacement table top. The base legs are somewhere else, at some shipment company somewhere.
The replacement order is only for a table top - Why anyone want a table top with no legs?
There is NO customer service phone # - which should have been my 1st tip off.
There is only 1 e-mail that gets answered 1 time in 24 hours. So if you need more help - each and every question will take 24 hours to get an answer.

After 1 week of back and forth - They have offered up 0 to remedy the situation:
1) no expedited replacement - same extended wait times as if I placed the order today. Meanwhile, we have already waited 5 months
2) they are only shipping me a table top with no legs
3) they haven't offered any discount or credit for this fiasco - unlike every other legit company out there
4) there is 0 quality control in packaging - even the delivery person commented to say the same.
This company is a FRAUD & a SCAM.
Do not order from this company.

I ordered an item from the Interior Icons website that was listed as "in stock." When I didn't receive information in the following days about the delivery, I contacted customer service - which is solely available via email - and was asked to "be patient" as they were experiencing shipping delays due to a lack of drivers. I was told, on a Tuesday, that my shipment would be made "later in the week" and when I asked for clarification, it never came. Later, I was told that the shipment would be made in 5-7 business days, with an additional 5-7 days estimated for FedEx to deliver it. I subsequently requested that my order be cancelled, but even this hasn't happened in a timely way. First, it took them 3 days to respond to my request (with me contacting them daily asking for the same thing), and then, on responding, Interior Icons offered me a $50 discount and shared that they would be charging me a 5% fee related to the processing of my credit card. Unsurprisingly, I wrote back to them immediately and asked for confirmation of the cancellation of my order and am still waiting for this to be confirmed. IF YOU'RE LOOKING FOR A PROFESSIONAL AND PERSONABLE COMPANY THROUGH WHICH TO SOURCE HOME FURNISHINGS, I'D URGE YOU TO LOOK ELSEWHERE!

This product is wonderful! Quality is evident in every aspect, from the material to the craftsmanship. It is solid and robust. It operates perfectly. I was worried about shipping delays, but my shipment came on schedule, well-packed, and in perfect condition. Installation was effortless, and it all worked out of the box. I did have a question, too, and customer support replied within hours with a nice, clear answer. That is the kind of service that really makes a difference! I enjoy companies that stand behind their products and make the customer experience hassle-free. I will be referring others to this and purchasing again in the not-too-distant future. Don't be shy if you're hesitant—this purchase is worth it!

I am completely delighted with my purchase! The product shipped quickly, was well-packaged, and arrived in pristine condition. Quality is excellent—strong, stylish, and functional. I use it every day, and it works just as described. Customer service was also prompt to respond when I had a quick question, which I greatly appreciate. It's not often that you come across a company that produces great products and wonderful service. I've already recommended it to my friends, and they're already going to order. If you're thinking about it, don't wait—it's well worth it. I will be a repeat customer for sure. Highly recommended for quality and reliability!

I'm thoroughly impressed! The product arrived quickly, carefully packaged, and in perfect condition. It's exactly as described and looks and works wonderfully. The quality is excellent, and it feels as though it will last. Customer service was also excellent when I had a query. It's not very often you receive such reliability when shopping online. I'll be returning to buy and recommending it to my friends, for sure!

I'm totally in love with this buy! From the ordering to the delivery, everything was simple and hassle-free. The product was delivered ahead of schedule, well-packed, and in excellent condition. The quality is top-notch—it looks great, feels substantial, and does what it promises. The only thing that absolutely blew me away was the detail. The materials are top-quality, and the craftsmanship is excellent. I did have a small question for customer service, and they responded in a timely fashion with a courteous and knowledgeable response. It's not every day one finds a company that cares about both quality and customer service. The entire process, from ordering to use of the product, has been top-shelf. I've already been raving about it to a couple of friends, and they're equally delighted with their buys. If you're considering making a buy, do it! This is hands-down one of the best buys I've ever made.

I couldn't be happier! The product arrived sooner than I anticipated and was carefully packaged to prevent damage. The quality is superb, with fantastic material and a flawless finish. It does exactly what it's supposed to do, and I've had absolutely no issues whatsoever. What really impressed me was the customer service. They responded so quickly and were so helpful. It's great to shop with a company that actually cares about the customers. Ordering was a breeze, and the whole process was hassle-free. I would highly recommend this to anyone wanting a high-quality, hassle-free product. I'll be shopping here again for certain!