website thubmnail of InstantCheckmate

InstantCheckmate

How would you rate InstantCheckmate?
grey star
grey star
grey star
grey star
grey star
Arizona
1 review
0 helpful votes
Follow Dale D.
Unfollow Dale D.
Send Message
Share Review
Report Review

Thank you for some of the best customer service I have ever experienced (I am 70).
Any questions were always answered and the staff goes out of their way to help you.
Great business plan for others to follow.

Date of experience: June 21, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello Dale,
Thank you for taking the time to leave us with your feedback. We are delighted to see the you enjoyed your experience with us and with our dedicated Customer Care Team, and we look forward to assisting you again in the future!

Thank you,
Instant Checkmate Support

Nevada
1 review
34 helpful votes
Follow Levi I.
Unfollow Levi I.
Send Message
Share Review
Report Review

$#*!ING SCAM LYING $#*!ES!
September 30, 2015

I'm a person that does NOT believe in companies like this, but I was so intrigued in knowing about my girlfriend! And this mother$#*!ers made me pay more and more! And they won't give you $#*!! It's a damn scam! I'm calling my bank to get my $$$ back! All I saw was her birthday, address that's it! $#*!ing piece of $#*!!

Date of experience: September 30, 2015
Pennsylvania
1 review
10 helpful votes
Follow Patricia M.
Unfollow Patricia M.
Send Message
Share Review
Report Review

I discovered that the one month I signed up for turned into 35 months. Did not realize it until they sent me an email in the 34th month saying I would be charged... A total scam! When I called they offered refunds starting with 4 months worth and gradually got up to offering one years worth refund but only after I told them I was taking it up with the credit card company. I wanted all but 2 months back and would not agree to the third of the $ I spent. My credit card company is doing a fraud investigation. Stay away from this company of thieves! I thought I spent less than $23.00 for a month and ended up being slowly drained of over $800.00! It just makes me sick...

Date of experience: January 3, 2017
California
1 review
0 helpful votes
Follow Devin E.
Unfollow Devin E.
Send Message
Share Review
Report Review

It states that it will find information that you may not have found elsewhere online. Looking up myself, obviously, a few things I found. They had my age wrong. There was no work experience despite multiple jobs, quite a few of which were full-time and taxed. Any information they had was either out of date, inaccurate, or just non-existent. I was hoping they would have the information I was looking for that I couldn't remember, but there was nothing. And the excuses that the computer had was, "maybe there are no records to be found!" The only thing I found easy about the whole thing, was setting up the payment information and finding all of the different stuff you could pay for. Clearly it is just a money trap and not a quality service. I am grateful for cheaper trials or else I would be much more upset for wasting my time and money.

Date of experience: October 10, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello Devin,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.

Thank you

South Carolina
2 reviews
12 helpful votes
Follow Shirley T.
Unfollow Shirley T.
Send Message
Share Review
Report Review

Rip off
October 29, 2015

When you sign for the five day membership you get no real report. You are required to spend more money for each piece of information you would receive. They make it impossible for you to reach them to cancel. Do not use this site.

Date of experience: October 29, 2015
Massachusetts
1 review
16 helpful votes
Follow Jakka R.
Unfollow Jakka R.
Send Message
Share Review
Report Review

Basic info only
May 18, 2016

You sign up for basic info data, then they make you pay $5 per person for 'full report'.
Only info standard membership gets is unuseful.
Criminal records cost more $$$$ per person.

Every person I searched, even known criminals, have resulted in 'no criminal record matches...'
Pay more $ to see the real database they have...
Its crap...

Date of experience: May 18, 2016
Utah
1 review
31 helpful votes
Follow Gloria A.
Unfollow Gloria A.
Send Message
Share Review
Report Review

I completed a report for myself as a quality assurance trial and found very little meaningful information. There was a picture attached to my report that is not me. I am extremely disappointed. Upon calling customer service for a refund, I was told "no, you signed up and you are obligated to pay for a month." I used the service for 10 minutes, found it to be useless and the company would not refund my money. I would recommend that others stay away.

Date of experience: August 20, 2015
New York
11 reviews
44 helpful votes
Follow Andrew P.
Unfollow Andrew P.
Send Message
Share Review
Report Review

Stay away and do not give them an info. They pull you in with some teaser info, like they listed my sister as a relative and her new last married name. So I was duped into going deeper, thankfully I did not give them my CC info. Do not use them, its a scam like everyone says below!

Date of experience: December 5, 2014
Pennsylvania
1 review
6 helpful votes
Follow June K.
Unfollow June K.
Send Message
Share Review
Report Review

USELESS
September 23, 2016

Used this site to run a check on a potential roommate. The information was absolutely useless and when I ran my name out of curiosity, I found I was arrested for Bad Checks in Ohio and another offense in Georgia. I have never been to either place.

Absolutely useless!

Date of experience: September 23, 2016
Illinois
1 review
0 helpful votes
Follow georgette h.
Unfollow georgette h.
Send Message
Share Review
Report Review

Instantcheckmate
April 11, 2022

Very helpful, I found who I was looking for. I had not seen her in over 20 years and lost contact. Now our class reunion will be more fun. Thank you. Norma was the representative who helped me and she was great. Very kind and patient. I will be using you guys again in the future. Give Norma a raise, she is a very good employee.

Date of experience: April 11, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello Georgette,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and were able to track down your friend! We will also be sure to pass along your kind words to Norma, and we look forward to assisting you again in the future:)

Thank you,
Instant Checkmate Support

New York
4 reviews
17 helpful votes
Follow Dottie B.
Unfollow Dottie B.
Send Message
Share Review
Report Review

This company is a giant rip-off! You can get the info they charge you for anywhere on the net. You keep getting pop-ups that say if you want more info you have to pay more. They do not provide what they promised. Do not waste your time and money on this bogus site. Be aware. They will charge you every month. This is a giant scam!

Date of experience: September 27, 2015
New Mexico
1 review
0 helpful votes
Follow P M.
Unfollow P M.
Send Message
Share Review
Report Review

Best Bet
June 19, 2022

Instant Checkmate is a much better choice. Though there may be minor inconsistencies sometimes, their information is the most up-to-date of any. Their Customer Service is A+++++ and always willing to help. Their pricing is also far superior to any of their rival sites. Highly recommend.

Date of experience: June 16, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello P M.,
Thank you for taking the time to leave us with your feedback. We are delighted to see that, overall, you enjoyed your experience with us and with our dedicated Customer Care Team, and we look forward to assisting you again in the future!

Thank you,
Instant Checkmate Support

Texas
8 reviews
59 helpful votes
Follow MJ M.
Unfollow MJ M.
Send Message
Share Review
Report Review

A total scam!
November 16, 2022

I was sent to this site from the County Court website. I also looked it up to see if it was legit. Given that it was seemingly being used by the court and the initial information I got was that it was legit, I went ahead and did a one month (I only needed one report). Boy, do I regret it! All I can see is the dashboard, which has a lot of errors, but I can't open or download anything because the site doesn't work properly and it freezes up my computer. There is definitely missing information and a lot of completely incorrect information. These people are just buying old and unverified lists and then publishing it. This is such a scam!

Date of experience: November 16, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello MJ,
Although we are happy you gave us this feedback, we are sorry to see that this happened. If you need assistance navigating our site, or need to report any site issues, please call our dedicated Customer Care Team at (800) 222-8985 (our team is available from Monday - Friday 7:00am to 7:00pm PST, excluding some Holidays) or email us at support@instantcheckmate.com and we will try to make this right.

Thank you

Florida
1 review
0 helpful votes
Follow Deborah B.
Unfollow Deborah B.
Send Message
Share Review
Report Review

Wealth of Information
January 7, 2023

This is the first site I found to be very comprehensive and extensive with information. Quite frankly I don't know what all the hoopla is about regarding customer service. Whenever I have had a concern, their customer service folks attend to the issue immediately with a satisfactory outcome.

Date of experience: January 7, 2023
Nicholas K. InstantCheckmate Rep
over a year old

Hello Deborah,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with our site, as well as with our dedicated Customer Care Team! We look forward to continuing to assist you in the future.

Thank you,
Instant Checkmate Support

Virginia
1 review
19 helpful votes
Follow Derek V.
Unfollow Derek V.
Send Message
Share Review
Report Review

Don't forget to cancel
September 23, 2015

The info I obtained form this site seemed to be fine but didn't tell me anything I didn't already know. I did not verify its accuracy. I didn't remember seeing that I had to cancel after I paid a one time fee for a 1 month of service only. You MUST CALL or your will be charged each month and they will not refund your money. I couldn't find where I was told this when I signed up for the site originally and the representative could only show me where in the fine print. In any case seems too tricky to get you to pay more than you thought you were originally. Should be able to cancel right on the site or sign up for 1 month only.

Date of experience: September 23, 2015
Minnesota
1 review
3 helpful votes
Follow Robert M.
Unfollow Robert M.
Send Message
Share Review
Report Review

One personal checkup for $2.99. They converted payment into a monthly subscription which cost me over $100. It was 3 months before I caught it. I am sure this is how they make their money. This is a type of fraud. Do not use this service. Where is their BBB rating.

Date of experience: July 20, 2020
Nicholas K. InstantCheckmate Rep
over a year old

Hello Robert,
Thank you for taking the time to leave us with your feedback. If you feel that you've been charged in error, please reach out to our dedicated Customer Care Team at (800) 222-8985. Our team is available from Monday - Friday 7:00am to 7:00pm PST* (10:00am - 10:00pm EST) so we can make things right.

Thank you

North Carolina
1 review
24 helpful votes
Follow Dale H.
Unfollow Dale H.
Send Message
Share Review
Report Review

Big Ripoff
May 30, 2015

Just like all these other reviews it was a big ripoff for me. The info. Joined and cancelled within 20 minutes. I looked up myself and found very minimal info. Unless I paid another $9.98 for the "Premium search results" and that is for each search you do.

Date of experience: May 30, 2015
New Jersey
1 review
0 helpful votes
Follow David W.
Unfollow David W.
Send Message
Share Review
Report Review

InstantCheckmate worked very well for me and I was able to use their system to eliminate a problem that was greatly bothering my family and myself. Within minutes of getting the information that by using InstantCheckmate allowed me to access obtain the problem was finished and over with for hopefully forevermore. However if I ever run into this problem, or problems like or similar to it again I will most definitely be back without hesitation. I would only change one single thing for people like myself in that if there was a subscription for a day, or for one usage search it would most likely bring many more people to InstantCheckmate due to them only needing to find one individual and it would be more cost effective for them. I am truly happy that InstantCheckmate services exist for helping people to solve what could be serious problems and nip them in the bud immediately. I would recommend InstantCheckmate to anyone.

Date of experience: March 16, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello David,
Thank you for taking the time to leave us want your feedback. We are delighted to see that you enjoyed your experience with us and were able to find what you needed! We look forward to assisting you again in the future:)

Thank you,
Instant Checkmate Support

Michigan
1 review
24 helpful votes
Follow Michael S.
Unfollow Michael S.
Send Message
Share Review
Report Review

I wanted to know if there was a warrant out for an individual that i know. Thought I could pay for a membership and that would be in. Not at all. After I because a member I received no information at all, only more options to pay for more information. When I did pay it still didn't release any information to me. This site is a scam.

Date of experience: August 24, 2015
California
1 review
13 helpful votes
Follow Gary P.
Unfollow Gary P.
Send Message
Share Review
Report Review

Lucky for you nobody with money has shut you down. You have a license to steal and then to add insult you throw another 20 on there. Thank Bush and associate for deregulation or a few of you would be in jail

Date of experience: October 22, 2015

Overview

InstantCheckmate has a rating of 1.5 stars from 344 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with InstantCheckmate most frequently mention credit card, phone number and email address. InstantCheckmate ranks 86th among Government Records sites.

service
83
value
87
shipping
30
returns
42
quality
72
This company responds to reviews on average within 2 days
+7