Thank you for some of the best customer service I have ever experienced (I am 70).
Any questions were always answered and the staff goes out of their way to help you.
Great business plan for others to follow.
I'm a person that does NOT believe in companies like this, but I was so intrigued in knowing about my girlfriend! And this mother$#*!ers made me pay more and more! And they won't give you $#*!! It's a damn scam! I'm calling my bank to get my $$$ back! All I saw was her birthday, address that's it! $#*!ing piece of $#*!!
I discovered that the one month I signed up for turned into 35 months. Did not realize it until they sent me an email in the 34th month saying I would be charged... A total scam! When I called they offered refunds starting with 4 months worth and gradually got up to offering one years worth refund but only after I told them I was taking it up with the credit card company. I wanted all but 2 months back and would not agree to the third of the $ I spent. My credit card company is doing a fraud investigation. Stay away from this company of thieves! I thought I spent less than $23.00 for a month and ended up being slowly drained of over $800.00! It just makes me sick...
It states that it will find information that you may not have found elsewhere online. Looking up myself, obviously, a few things I found. They had my age wrong. There was no work experience despite multiple jobs, quite a few of which were full-time and taxed. Any information they had was either out of date, inaccurate, or just non-existent. I was hoping they would have the information I was looking for that I couldn't remember, but there was nothing. And the excuses that the computer had was, "maybe there are no records to be found!" The only thing I found easy about the whole thing, was setting up the payment information and finding all of the different stuff you could pay for. Clearly it is just a money trap and not a quality service. I am grateful for cheaper trials or else I would be much more upset for wasting my time and money.
Hello Devin,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.
Thank you
When you sign for the five day membership you get no real report. You are required to spend more money for each piece of information you would receive. They make it impossible for you to reach them to cancel. Do not use this site.
You sign up for basic info data, then they make you pay $5 per person for 'full report'.
Only info standard membership gets is unuseful.
Criminal records cost more $$$$ per person.
Every person I searched, even known criminals, have resulted in 'no criminal record matches...'
Pay more $ to see the real database they have...
Its crap...
I completed a report for myself as a quality assurance trial and found very little meaningful information. There was a picture attached to my report that is not me. I am extremely disappointed. Upon calling customer service for a refund, I was told "no, you signed up and you are obligated to pay for a month." I used the service for 10 minutes, found it to be useless and the company would not refund my money. I would recommend that others stay away.
Stay away and do not give them an info. They pull you in with some teaser info, like they listed my sister as a relative and her new last married name. So I was duped into going deeper, thankfully I did not give them my CC info. Do not use them, its a scam like everyone says below!
Used this site to run a check on a potential roommate. The information was absolutely useless and when I ran my name out of curiosity, I found I was arrested for Bad Checks in Ohio and another offense in Georgia. I have never been to either place.
Absolutely useless!
Very helpful, I found who I was looking for. I had not seen her in over 20 years and lost contact. Now our class reunion will be more fun. Thank you. Norma was the representative who helped me and she was great. Very kind and patient. I will be using you guys again in the future. Give Norma a raise, she is a very good employee.
Hello Georgette,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and were able to track down your friend! We will also be sure to pass along your kind words to Norma, and we look forward to assisting you again in the future:)
Thank you,
Instant Checkmate Support
This company is a giant rip-off! You can get the info they charge you for anywhere on the net. You keep getting pop-ups that say if you want more info you have to pay more. They do not provide what they promised. Do not waste your time and money on this bogus site. Be aware. They will charge you every month. This is a giant scam!
Instant Checkmate is a much better choice. Though there may be minor inconsistencies sometimes, their information is the most up-to-date of any. Their Customer Service is A+++++ and always willing to help. Their pricing is also far superior to any of their rival sites. Highly recommend.
Hello P M.,
Thank you for taking the time to leave us with your feedback. We are delighted to see that, overall, you enjoyed your experience with us and with our dedicated Customer Care Team, and we look forward to assisting you again in the future!
Thank you,
Instant Checkmate Support
I was sent to this site from the County Court website. I also looked it up to see if it was legit. Given that it was seemingly being used by the court and the initial information I got was that it was legit, I went ahead and did a one month (I only needed one report). Boy, do I regret it! All I can see is the dashboard, which has a lot of errors, but I can't open or download anything because the site doesn't work properly and it freezes up my computer. There is definitely missing information and a lot of completely incorrect information. These people are just buying old and unverified lists and then publishing it. This is such a scam!
Hello MJ,
Although we are happy you gave us this feedback, we are sorry to see that this happened. If you need assistance navigating our site, or need to report any site issues, please call our dedicated Customer Care Team at (800) 222-8985 (our team is available from Monday - Friday 7:00am to 7:00pm PST, excluding some Holidays) or email us at support@instantcheckmate.com and we will try to make this right.
Thank you
This is the first site I found to be very comprehensive and extensive with information. Quite frankly I don't know what all the hoopla is about regarding customer service. Whenever I have had a concern, their customer service folks attend to the issue immediately with a satisfactory outcome.
Hello Deborah,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with our site, as well as with our dedicated Customer Care Team! We look forward to continuing to assist you in the future.
Thank you,
Instant Checkmate Support
The info I obtained form this site seemed to be fine but didn't tell me anything I didn't already know. I did not verify its accuracy. I didn't remember seeing that I had to cancel after I paid a one time fee for a 1 month of service only. You MUST CALL or your will be charged each month and they will not refund your money. I couldn't find where I was told this when I signed up for the site originally and the representative could only show me where in the fine print. In any case seems too tricky to get you to pay more than you thought you were originally. Should be able to cancel right on the site or sign up for 1 month only.
One personal checkup for $2.99. They converted payment into a monthly subscription which cost me over $100. It was 3 months before I caught it. I am sure this is how they make their money. This is a type of fraud. Do not use this service. Where is their BBB rating.
Hello Robert,
Thank you for taking the time to leave us with your feedback. If you feel that you've been charged in error, please reach out to our dedicated Customer Care Team at (800) 222-8985. Our team is available from Monday - Friday 7:00am to 7:00pm PST* (10:00am - 10:00pm EST) so we can make things right.
Thank you
Just like all these other reviews it was a big ripoff for me. The info. Joined and cancelled within 20 minutes. I looked up myself and found very minimal info. Unless I paid another $9.98 for the "Premium search results" and that is for each search you do.
InstantCheckmate worked very well for me and I was able to use their system to eliminate a problem that was greatly bothering my family and myself. Within minutes of getting the information that by using InstantCheckmate allowed me to access obtain the problem was finished and over with for hopefully forevermore. However if I ever run into this problem, or problems like or similar to it again I will most definitely be back without hesitation. I would only change one single thing for people like myself in that if there was a subscription for a day, or for one usage search it would most likely bring many more people to InstantCheckmate due to them only needing to find one individual and it would be more cost effective for them. I am truly happy that InstantCheckmate services exist for helping people to solve what could be serious problems and nip them in the bud immediately. I would recommend InstantCheckmate to anyone.
Hello David,
Thank you for taking the time to leave us want your feedback. We are delighted to see that you enjoyed your experience with us and were able to find what you needed! We look forward to assisting you again in the future:)
Thank you,
Instant Checkmate Support
I wanted to know if there was a warrant out for an individual that i know. Thought I could pay for a membership and that would be in. Not at all. After I because a member I received no information at all, only more options to pay for more information. When I did pay it still didn't release any information to me. This site is a scam.
Lucky for you nobody with money has shut you down. You have a license to steal and then to add insult you throw another 20 on there. Thank Bush and associate for deregulation or a few of you would be in jail
Answer: No, you can't see anyone's call log or texts. At first it was 1.98 to receive access to the report. Then once I paid the 1.98 I selected "access report" (again) then I was promoted to select a membership Lowest being 22$. Most options tell you that you're paying that amount the same day but the cheapest membership didn't say you would be paying the same day but you are. So roughly 24$ to see what you could've found on Google. When you get to the phone log part it says "you're stuck" or some bull crap probably pay more money which is unreal as you have selected a membership already. This is a rip off there's just now around it smh
Answer: Contact your credit card company, tell them that InstantCheckmate is making unauthorized charges to your card; have your credit card company cancel your card and issue you a new one. I know, it sucks. That's what I had to do. For several months I got "declined payment" indicators listed in my online credit statement, which was good, because InstantCheckmate couldn't get their fraudulent charge to go through. The police, the FBI, or FTC or somebody needs to crack down on InstantCheckmate. I guess maybe it'll take a class action lawsuit against them. But really, the wisest thing to do is to cancel your credit card, have a new one issued -- and be extremely cautious and careful from now on to whom and where you use and give your credit card number. I know, it's a pain in the a##! Good luck. Cheers.
Answer: Absolutely not worth the money they give you incomplete answers and keep charging you for additional answers. Incorrect &/or incomplete reports. Stay far away!
Answer: Appears to be feedback manipulation on consumeraffairs.com to me. Notice all of the replies from Instant Checkmate. They had no current or correct info for me other than my childrens names, which I can find easily anyplace.
Answer: I recommend watching your credit card statement for additional charges for a few months. This company is notorious for not cancelling accounts.
InstantCheckmate has a rating of 1.5 stars from 344 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with InstantCheckmate most frequently mention credit card, phone number and email address. InstantCheckmate ranks 86th among Government Records sites.
Hello Dale,
Thank you for taking the time to leave us with your feedback. We are delighted to see the you enjoyed your experience with us and with our dedicated Customer Care Team, and we look forward to assisting you again in the future!
Thank you,
Instant Checkmate Support