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InstantCheckmate

How would you rate InstantCheckmate?
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Illinois
1 review
19 helpful votes
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Then i found this... story of my life! Make sure you call to cancel because they will have it autopay monthly. I'm on the phone with my cc company right now. Because they won't give me refunds. They claim it a 'public database search' so they can get away with scamming people out of their money but advertising 'background checks' which should be actual background check. FALSE ADVERTISEMENT! STAY AWAY

Date of experience: November 13, 2015
Colorado
1 review
2 helpful votes
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Waste of time and money
January 10, 2023

The check gave almost ZERO information. They promised military records but there was nothing. A box popped up when I was putting in info saying there was 0ver 500k in unaccessed funds but in the report gave no finance info at all. Couldn't even give employment or education info even though the person I was checking on had a college degree and worked for the same company over 40 years. Included bogus info on some stranger out in California.

Date of experience: January 10, 2023
Nicholas K. InstantCheckmate Rep
over a year old

Hello,

We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.

Thank you

New Jersey
1 review
21 helpful votes
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I did a checkmate on my self and found untrue charges pended against me causing me to loose my jobs over the past few years. I've never been arrested in my life and always held
Down good jobs. A friend of mine directed me to google my self and checkmate came up.
I've contacted the FBI to investigate this false act against me. The FBI did a real record check on me world wide and found no criminal history at all I was like a ghost to there system as of comiting crimes. I would suggest all viewers to do your checks with the FBI especially
The employers. If the employers uses this site against employees rest a sure both parties will be sued and the case will be brought to the public and news.

Date of experience: November 11, 2015
Connecticut
1 review
1 helpful vote
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I found the charge on my account confronted my daughter and found that she had used this for her to try to locate someone and she did called to have it canceled and customer service was very helpful with making the cancelation an easy transition

Date of experience: April 5, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello Kim,
Thank you for taking the time to leave us with your feedback. We are delighted to see that your daughter was able to find what she was looking for, and that you had a positive experience with our dedicated Customer Care Team! We look forward to assisting you again in the future.

Thank you,
Instant Checkmate Support

New York
1 review
24 helpful votes
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I wish I checked here first. I wanted to see what my brand new employer was going to be seeing if they did a background check so I decided to purchase my background report from this website. I have a couple of offenses including a DUI and marijuana possession from a couple years ago and I wanted to see how it would show up. Well... I paid to find out my name and that I am a Capricorn and what my daily horoscope was. All other information was unavailable. Upon reading these other reviews about scamming money, I immediately called and cancelled my membership to avoid future charges even though I only chose the 1 month membership.

Date of experience: September 26, 2015
New York
1 review
9 helpful votes
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Typical lying company just like the rest. Scam artist to the fullest. They make you go through an entire application process which by the way takes forever and even has a countdown to fool you into thinking that it's the real deal. Then on their site, they have all of the television logos along with Oprah's and Dr Phil's to fool you into believing that they approve their site. I checked and they were never on their show. I don't know how they aren't being sued by them. I am tired of companies like these. There should be a company that legitimately gives you any information you want and then to make funds they sell advertisements. Give to the people and make from the corporates. No, companies like these do not do that. They would rather take the money from the people. That is why they will never last. They come and go. The one that will be around forever are the ones that legitimately give to the people and take from corpo.

Date of experience: April 22, 2014
Tennessee
7 reviews
17 helpful votes
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Inaccurate info
August 21, 2018

They posted a picture of a black woman as my sister and a some of the info was incorrect about her. I tried repeatedly to get them to take down the picture but they wouldn't do it. I researched at least 10 others on this site and there was so much info that was inaccurate. Almost all the info I already knew, so it wasn't worth the price to have ever used it. It was as if I was doing a title search on the property someone owned because they kept showing me previous owners of the property. I couldn't understand why they thought anyone wanted that info. I wouldn't recommend them or any other site like this one. Don't waste your money.

Date of experience: August 21, 2018
Texas
1 review
3 helpful votes
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When will ICM IT people add the ability to use Folders to keep all these background reports organized? As it is, the amount of reports is overwhelming after a while and the ability to find /return to a certain report is extremely difficult with all the growing stacks of incorrect (misidentified) reports. Or at least, can't ICM add the capability to look at a generated report and have the option to save it, or discard it.? Why not have something so simple yet effective? AND only being able to delete report from the online phone ICM APP is ridiculous. All these troubles are making it seem pretty inviting for us to return back to Spokeo, Been Verified or Spyfly and use their services instead. ICM has a good product but ICM needs to stay up with the times or be left in the dust of history.

Date of experience: May 7, 2019
Ohio
2 reviews
0 helpful votes
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Not worth the money
September 17, 2022

Did a search to check one thing. Marriage Date. It was not provided. Didn't care about any other information, because I already knew the basic stuff that I got for free by doing research. All I wanted was the marriage date and it was blank. So it was a TOTAL WASTE OF MY MONEY and I want a refund!

Date of experience: September 17, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello Stacey,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.

Thank you

Virginia
1 review
0 helpful votes
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Inaccurate at best
December 8, 2023

Inaccurate information at best, Bullsh******* at most. There was very little information provided and what was provided here was inaccurate and incomplete. Waste of money.

Date of experience: December 8, 2023
Nicholas K. InstantCheckmate Rep
over a year old

We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.

California
1 review
0 helpful votes
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Great Company
February 23, 2023

Great company. The representative (Jennelle) I spoke to today 2/22, was superior compared to the representative I spoke to a few months ago who didn't cancel my service, as she said she would. Jennelle did immediately.as she said she would.

Date of experience: February 22, 2023
Nicholas K. InstantCheckmate Rep
over a year old

Hello Waneta,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and will be sure to pass along your kind words to Jennelle and her team! We look forward to continuing to assist you in the future.

Thank you,
TruthFinder Support

Nevada
1 review
3 helpful votes
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Really, Really Bad
May 24, 2021

Instant Checkmate is somehow receiving good reviews when they are the absolute worse I've used out of 4. Do not waste your money as all you will get is a list of friends.

Date of experience: May 24, 2021
Nicholas K. InstantCheckmate Rep
over a year old

Hello Deborah,
Thank you for taking the time to leave us with your feedback. The experience you are describing is not one that we believe any of our customers should have. If you would like, please feel free to reach out to us at support@instantcheckmate.com with a description of what happened and we will try to make things right.

Thank you

New York
1 review
14 helpful votes
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$#*!ing ripoff
January 21, 2016

This site is terrible. I did the 1.99 to try it out and it sucks. Nothing comes up even if ur specific with the search there is still 200 people with the same name. When i type in an age of the person a 54 person should not be coming up. This is the worst site ever. And i love how it says find out if your lovers cheating yea bull$#*!. This site is useless idk how they are affliated with the bbb they should be shut down!

Date of experience: January 21, 2016
Vermont
1 review
25 helpful votes
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Scam / Phishing / SPAM
August 18, 2015

Not only is their service completely wrong about a lot of information they "claim" to provide, they also sell your email to 2nd, 3rd and beyond advertisers, Phishers & spammers. You cannot get them to stop once you sign up with them. There are signatures coming from all over the world. If you like 30+ of these filling your filters everyday, sign up and give this fraudulent company your money...

Date of experience: August 18, 2015
Arizona
4 reviews
17 helpful votes
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This website is useless!
September 10, 2015

I went on instantcheckmate.com to find info on someone that keeps calling me before I signed up and gave out my credit card info the site promised me email addresses the persons actual address etc when I signed up and forked out 1.99 off my credit card I got hardly any info all I got was a first and last name. The state that person lives in and that's it even if i paid extra for more information I still wouldn't get the extra info that the site promised I only spent 1.99 and still feel ripped off this site is very deceiving I canceled my membership immediately so I don't get charged monthly this peoples search site is a scam that gives out hardly any info about anyone

Date of experience: September 10, 2015
Texas
1 review
18 helpful votes
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Bait and Switch
August 26, 2015

A simple Google search reveals much more than this useless piece of $hi#, that wants to charge $2 evem for downloading in PDF format.
And then they hide all the sensitive information unless you pay again another $19.99 for what you were given to understand you had already paid for.

Why didn't I first look at the reviews, as I usually do before paying for something...?

DON'T BE CHEATED!. WALK AWAY!

Date of experience: August 26, 2015
Georgia
1 review
23 helpful votes
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So Disappointed!
March 13, 2015

I NEED to find my husband who has been hiding for the last two years, I cant go on with my life without a divorce and a few things that need to be settled, I have been searching other sites with only outdated information. I saw this ad on Yahoo and thought it was Legit, I paid the cost for one month and was only given outdated information... nothing I couldn't find over the internet. They didn't even has us as being married on the report. I wish I read these reviews, I am sickened by this scam, the $22 is a lot of money on my disability income.

EDIT 3/20/2015 I have had to talk to their customer service 2 times now to get a refund, and as annoying as that part is, I must say their Customer Service is THE BEST I've ever experienced with any company. They are professional and kind and understanding and really wanting to help.

Date of experience: March 13, 2015
Illinois
1 review
6 helpful votes
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Just for the heck of it, I entered my OWN name in the search. I have been getting numerous pop-ups everyday now, and the info they are using to bait me with is TOTALLY FALSE. I have NEVER EVER been in any legal trouble, but it says things like... Ms Dadada's info is shocking! Or "You must see Dadada's report, 1 felony record... etc. I am FURIOUS. I can't even find a way to contact this stupid company to tell them to stop. Instant checkmate is NOT credible.

Date of experience: December 1, 2019
Indiana
1 review
19 helpful votes
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DONT WASTE YOUR MONEY
November 1, 2015

I Am livid as I just wasted 23$ I could've gotten some junk food or bought my baby a new shirt or some pampers. I knew there would be risks but I couldn't find these reviews until after I had already been scammed. They don't provide any information that you can't find on google. Every step is long and drawn out and asks for more money to access more information. I plan to unsucribe immediately BY PHONE give me my money back bc I can't see anyone texts or call log. I had a feeling that was a bunch of bull$#*! You can't mysteriously access someone's private text log gtfoh

Date of experience: November 1, 2015
California
1 review
2 helpful votes
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It goes ON AND ON with "loading your results" pages, until you hit the end after a long time where it asks for your money to see the results. Complete waste of time.

Date of experience: June 3, 2023
Nicholas K. InstantCheckmate Rep
over a year old

Hello Rustle,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at (800) 222-8985, or email us at support@instantcheckmate.com, if there's anything we can do to improve your experience.

Thank you

Overview

InstantCheckmate has a rating of 1.5 stars from 344 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with InstantCheckmate most frequently mention credit card, phone number and email address. InstantCheckmate ranks 86th among Government Records sites.

service
83
value
87
shipping
30
returns
42
quality
72
This company responds to reviews on average within 2 days
+7