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InstantCheckmate has a rating of 1.6 stars from 345 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with InstantCheckmate most frequently mention credit card, phone number and email address. InstantCheckmate ranks 85th among Government Records sites.
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Did a search to check one thing. Marriage Date. It was not provided. Didn't care about any other information, because I already knew the basic stuff that I got for free by doing research. All I wanted was the marriage date and it was blank. So it was a TOTAL WASTE OF MY MONEY and I want a refund!
I signed up for the 5 day trial and forgot to cancel on the 5th day. The $37 was pending in my account the next day and the agent was able to reverse it immediately and also offered me a lower price if I didn't cancel. I've dealt with other companies who were not so nice about the exact same thing, so I was honestly surprised that the agent was super friendly and happy to assist me, without any attitude or pressuring. Thank you!
Hello Linda,
Thank you for taking the time to leave us your feedback. We are delighted to see that you enjoyed your experience with us, as well as with our dedicated Customer Care Team! We look forward to continuing to assist you in the future.
Thank you,
Instant Checkmate Support
I paid for what they promised would be a death notice. They advertise services that they do NOT provide. In fact the service they provide is free information one can obtain on a simple internet search. None of what's in their 'report' is what they claim to offer. Completely fraudulent scam company. Beware! Save your money don't waste it on Instant Checkmate.
Hello Karen,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at (800) 222-8985, or email us at support@instantcheckmate.com, if there's anything we can do to improve your experience.
Thank you
Lots of info, I really like it, But said my husband was still alive even though he has passed away...
Hello Carah,
Thank you for taking he time to leave us with your feedback. We are delighted to see that you enjoyed our services, and are so sorry to hear about your husband's passing. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data - this is updated regularly and we would like to apologize if not everything was up to date. However, we look forward to continuing to assist you in the future.
Thank you,
Instant Checkmate Support
For such a Large Firm, I felt like I was the only one in the office. Great Product and Great service!
Hello Armando,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed using our services, and we look forward to continuing to assist you in the future.
Thank you,
Instant Checkmate Support
Was able to clear up any misunderstanding that I had with the membership and completely satisfied what I needed.
Hello Jamike,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us and with our dedicated Customer Care Team. We look forward to continuing to assist you in the future.
Thank you,
Instant Checkmate Support
I typically don't write reviews like this unless it's a nice piece of furniture or nice piece of clothing LOL however I was pleasantly surprised that Susan was not just friendly she was very thorough and knowledgeable with regard to the process and she made what could have been a very frustrating moment for me quite easy thank you Susan you're a keeper
Hello J R.,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with our services, and with our Customer Care Team! I will be sure to pass along your kind words to Susan and her team, and we all look forward to continuing to assist you in the future.
Thank you,
Instant Checkmate Support
I will definitely use this site again and refer to friends I got easy access to all the information I was looking for and it didn't cost a lot so that was a plus
Hello Dennis,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and we look forward to continuing to assist you in the future!
Thank you,
Instant Checkmate Support
I found the self background check extremely accurate. I needed exact dates for a job interview and the information I pulled from my report was spot on. I got the job and I am extremely grateful that The information provided by InstantCheck was critical to my success. Thanks again for being available and affordable.
Hello Edward,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and congratulations on the job! We look forward to continuing to assist you in the future:)
Thank you,
Instant Checkmate Support
Outdated information, I was in the military and there was reasons for putting someone with my knowledge under a watch list, however, I am no longer enlisted and I verified through another source that I am not on a government watch list but this site claimed I was and by making a account it would show me some details associated with this record, NONE were shown but yet stated they would be,. Hmmm, just got reeled in to what I am now realizing is a scam.
Don't be stupid, avoid InstantCheckMate.com or pay and get outdated useless crud on yourself or someone else.
Your money so whatever
Hello Nick,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.
Thank you
I was put off by the numbers of inaccuracies I found using this program. Work and educational histories are just incorrect or missing in many cases. The fact that an individual has be deceased for many years is not even mentioned and in one case, current (totally bogus) information has been supplied as fact. This is NOT a program that is to be trusted.
Hello Virginia,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985 or email us at support@instantcheckmate.com and we will try to make this right.
Thank you
You people make me sick. You listed a man who I'd a sex offender at my address who never resided here then tried to lie you couldn't do anything about it. Told me to call the police WHICH we have! You're putting innocent lives in danger! And should be ashamed of yourself!
Hello A D.,
Thank you for taking the time to leave us with your feedback. Please send us an email detailing the issue at support@instantcheckmate.com and we will further assist you.
Thank you
Website was just really a total rip-off. It gave no information it promised it would. Don't waste a dime of money on the site, there billionaire's from taking ppl's money
Hello Mike,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985 or email us at support@instantcheckmate.com and we will try to make this right.
Thank you
Just called their 1-800 number to clarify a payment and the rep answered on the first ring and offered to combine payments and save me money, which I had no idea was an option. He went out of his way to thank me for my being a loyal customer for years and to go ahead and submit the combined payment plan right away. The searches that I've done over the years when looking up social and professional contacts have given me more peace of mind, and ultimately have provided myself and my family more safety. I'd highly recommend this site for its ease of use, friendly interaction of customer service, and commitment to providing a highly useful product to the web community and beyond.
Hello Jason,
Thank you for taking the time to leave us your feedback. We are delighted to see that you enjoyed your experience with us and with our dedicated Customer Care Team, and we look forward to assisting you again in the future:)
Thank you,
Instant Checkmate Support
Marisa 3099 was super helpful. She was kind, loving and have a wonderful spirit! Marisa made everything easy and she is fast thank you marisa
Hello Lyrical,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and we will be sure to pass along your kind words to Marisa and her team! We look forward to assisting you again in the future:)
Thank you,
Instant Checkmate Support
Thank you for some of the best customer service I have ever experienced (I am 70).
Any questions were always answered and the staff goes out of their way to help you.
Great business plan for others to follow.
Hello Dale,
Thank you for taking the time to leave us with your feedback. We are delighted to see the you enjoyed your experience with us and with our dedicated Customer Care Team, and we look forward to assisting you again in the future!
Thank you,
Instant Checkmate Support
First off, great intro on the website because it looked very promising. Actually signing up for a subscription for their $5/mo membership turned our to be confusing online. Upon being close to giving up because of a 5 hour wait for my membership to go through, mysteriously the fee dropped to $1.99/mo. Finally fighting through the difficult website signup procedure, I tried a search and SURPRISE, upsell to $35/mo. On top of that, when testing it to see if me, myself and I could be searched, I got zero results. Yeah, me who lived in one place 20 years, with mortgage, jobs, emails, phone numbers, USA citizenship, marriage, kids, bla bla bla. Yeah, no result. I cancelled immediately and SURPRISE again, they charged me the full $5 anyway. Complete rip-off. Useless scam website.
Hello Alfredo,
Thank you for taking the time to leave us with your feedback. If you feel that you've been charged in error, please reach out to our dedicated Customer Care Team at (800) 222-8985. Our team is available from Monday - Friday 7:00am to 7:00pm PST* (10:00am - 10:00pm EST) so we can make things right.
Thank you
Instant Checkmate is a much better choice. Though there may be minor inconsistencies sometimes, their information is the most up-to-date of any. Their Customer Service is A+++++ and always willing to help. Their pricing is also far superior to any of their rival sites. Highly recommend.
Hello P M.,
Thank you for taking the time to leave us with your feedback. We are delighted to see that, overall, you enjoyed your experience with us and with our dedicated Customer Care Team, and we look forward to assisting you again in the future!
Thank you,
Instant Checkmate Support
Recent information, only needed for a short time for a few searches; Customer service very professional.
Hello Ambber,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us and with our dedicated Customer Care Team! We look forward to assisting you again in the future:)
Thank you,
Instant Checkmate Support
I had a family project to work on and this site helped tremendously! I'm very happy with the information I've received for the price and thus far it is all pretty accurate. Will maintain my membership until the end of my project! Fair pricing compared to other sites also!
Hello S T.,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us and were happy with the information! We look forward to assisting you again in the future:)
Thank you,
Instant Checkmate Support
Answer: No, you can't see anyone's call log or texts. At first it was 1.98 to receive access to the report. Then once I paid the 1.98 I selected "access report" (again) then I was promoted to select a membership Lowest being 22$. Most options tell you that you're paying that amount the same day but the cheapest membership didn't say you would be paying the same day but you are. So roughly 24$ to see what you could've found on Google. When you get to the phone log part it says "you're stuck" or some bull crap probably pay more money which is unreal as you have selected a membership already. This is a rip off there's just now around it smh
Answer: Contact your credit card company, tell them that InstantCheckmate is making unauthorized charges to your card; have your credit card company cancel your card and issue you a new one. I know, it sucks. That's what I had to do. For several months I got "declined payment" indicators listed in my online credit statement, which was good, because InstantCheckmate couldn't get their fraudulent charge to go through. The police, the FBI, or FTC or somebody needs to crack down on InstantCheckmate. I guess maybe it'll take a class action lawsuit against them. But really, the wisest thing to do is to cancel your credit card, have a new one issued -- and be extremely cautious and careful from now on to whom and where you use and give your credit card number. I know, it's a pain in the a##! Good luck. Cheers.
Answer: Absolutely not worth the money they give you incomplete answers and keep charging you for additional answers. Incorrect &/or incomplete reports. Stay far away!
Answer: Appears to be feedback manipulation on consumeraffairs.com to me. Notice all of the replies from Instant Checkmate. They had no current or correct info for me other than my childrens names, which I can find easily anyplace.
Answer: I recommend watching your credit card statement for additional charges for a few months. This company is notorious for not cancelling accounts.
The Leading Background Search and People Search tool on the internet. Enter a name and state to start your people search and run a background check.
Hello Stacey,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.
Thank you