website thubmnail of Instant-Gaming

Instant-Gaming

How would you rate Instant-Gaming?
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Australia
1 review
6 helpful votes
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Identity Theft Data Miners
August 3, 2023

Don't use this service. Firstly, your money is going to a shady company that will hold your keys to ransome AFTER payment is made. Typically they will ask for either a copy of your drivers licence or passport to "verify your purchase". Even if you pay with PayPal they will still try and extort highly personal info from you that isn't required to make a purchase anywhere else on the planet.
Secondly, checkout where the company is headquartered. Do we really need to support their economy?

Date of experience: July 4, 2023
GB
1 review
10 helpful votes
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Awful company to deal with. Avoid!
I have bought Civilization IV access code from them but the code they have sent me was already activated by somebody else so useless for me! I have contacted their customer service but they were very unhelpful and refused to give me a refund!

Date of experience: August 22, 2018
Canada
1 review
2 helpful votes
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Let's be real a minute.
October 4, 2023

Y'all got me this stuff I've bought cheap as chips, it's ridiculous what they ask us to spend on games these days. I'm glad y'all can get these games elsewhere and get em cheap, it ain't your fault there's some loophole in the market that makes it possible.

Date of experience: September 4, 2023
Florine L. Instant-Gaming Rep
over a year old

Dear Customer,
Thank you for your review.
Please keep in mind that we may run these security checks with the good intention of protecting our users and ourselves. We are sorry if our security system may caused some inconveniences to you and your shopping experience with us.
Please also note that the codes we sell are completely legal. They are purchased from distributors approved by the publishers as indicated in our “FAQ” section on our website. Regarding the prices, we always try to keep them the cheapest while keeping them as competitive as possible.
Lastly, If you need further information or in order to obtain our assistance with any issue, please do not hesitate to contact us through our support.
Thank you for your understanding,
Kind regards.

Kentucky
1 review
18 helpful votes
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Identity Theft Scam
July 23, 2019

They charge your account, then tell you that you need to verify before you can get your purchase. Verification requires sending them a picture of a photo ID, but they won't accept one with personal details removed.

Date of experience: July 23, 2019
GB
1 review
4 helpful votes
Follow IVAN S.
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"Instant Gaming" is the worst store I have ever seen!
They invent rules on the go, which are not written anywhere on the site! They can refuse service to you on their own initiative and block your account! If you were sold non-working code, then get ready to be ignored!
Customers are not respected here! With such an attitude towards their customers, you should not open online stores at all!

Date of experience: November 18, 2022
Germany
1 review
9 helpful votes
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To buy DLC for a game I had to go through various security checks, different payment methods, and after spending 2+ hours of purchasing procedure I was rejected.
If you value your time don't even think to buy from them. Discount their offer does not worth your time, and effort.

Date of experience: September 22, 2018
GB
1 review
6 helpful votes
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I purchased a however it takes ages to load & when it eventually did most of the options in game don't work. When attempted to contact the site the company has a have no direct contact except a ticketing system which is more than likely just a computer and not even a real person. I would suggest any one who is unhappy with this site to do a charge back on there purchase.

Date of experience: August 19, 2018
Arizona
1 review
4 helpful votes
Follow Roseus A.
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Me and my brother have been using instant gaming. I have not had any issues. I bought the sims 4 bundle off the site, choose a payment method. I used the skrill "guest" option. So because I was not registered on skrill it just charged an extra 66 cents. After I payed, no more than 30 seconds the cd key popped up. I went to origin an keyed it in, and it said it was successful. I waited for it to download which took about 20-40 minutes. I bought the bundle for Spa Day, Luxury Stuff, and Perfect Patio. Cost $26.57 plus skrill fee of 0.66 cents equal $27.23 I had total. After it was done, I noticed on their site a pop up showing when someone purchases an item and it updated and showed "last purchase of this item was 30 minutes ago". So it does show real-time.

Date of experience: November 9, 2015
California
1 review
15 helpful votes
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They sent e-mail after Paypal transaction.
That wasn't key delivery.

They want my driver license or some. This is unfair.
Even infamous G2A treats me more kindly, at least as real customer.

Some reviewer say they "take security seriously" but... seriously?
Yes maybe they take their business seriously, but our security is not.

Date of experience: May 16, 2020
Ireland
1 review
7 helpful votes
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Rejects payment
May 1, 2020

So, first time user of the site. First off it wants all of my address details for a digital code. Erm no. You have no need of that.

Then I purchase a game, and having already read of possible credit card fraud from them, decide to use paypal. Apparently that requires a code to be sent to my mobile number. So they do. And it rings me from an unknown number; instead of the usual text. I input the code, this now lets me use paypal. So I do. And Instant gaming rejects my payment. Why? I don't know. However having then read these reviews (which I wish I'd read before signing up) means I am not going to try again. There is something very dodgy about all this.

Stay away,

Date of experience: May 1, 2020
Georgia
1 review
7 helpful votes
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Bought Homeworld collection and after they made me do more than an hour of work and still no game whatsoever... they still think they can give me more chores in order to proof their damn useless steam key works. If there are any problems you will not get your money, I am going to have to get my money through my credit card because their customer support does not have the customer in mind.

Date of experience: September 18, 2018
GB
1 review
11 helpful votes
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I got most of the way through buying something by Paypal and they asked me for my mobile number to send a confirmation code, next thing my phone is ringing with a call from a French number, this seems strange, most confirmation codes would be texted. I declined the call and went to shop on Steam itself, a little more expensive, but better than dealing with a possible scammer.

Date of experience: August 2, 2018
Alabama
1 review
2 helpful votes
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If i could give zero starts I would.They took my money instantly yet I don't have a code to my game.They haven't replied to any of my emails or tickets (way to communicate) and they ask you to take a picture of your license I should've know they were a scam I will never use instant gaming again.

Date of experience: August 19, 2023
Florine L. Instant-Gaming Rep
over a year old

Dear Customer,
Thank you for your review.
We apologize for the slight delay on that specific day. However, please keep in mind that we may run these security checks if deemed necessary and with the good intention to protect our users and ourselves. Please also note that your code/game is not distributed by e-mail or by post, but is displayed directly in the “My purchases” section of your Instant Gaming account. We confirm that you received the code in your Instant Gaming account upon your purchase on the “20/08/2023”.
If you need further assistance or you prefer to receive a refund for the unused code, please contact us via this link https://www.instant-gaming.com/en/contact-us/ or by email through support@instant-gaming.com.
We thank you for your understanding and wish you a nice day.
Kind regards.

Lithuania
1 review
0 helpful votes
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Zero Customer Support
August 9, 2023

Bought a key for a game that is not finished nor according to the description, they still refuse to refund.
Sad they chose to take this stand instead of protecting their customers and make sellers responsible..

Date of experience: July 10, 2023
Poland
1 review
0 helpful votes
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One of my favorite platforms to shop
July 11, 2023

Really helpful support staff and they're always willing to support and help in any way possible. Their system is fast and to the point so you don't waste time through a bunch of screens. Though I'd really appreciate a feature where they include the price + the tax rate of the area you're buying the product in so customers know just how much they're going to spend before the checkout screen.

Date of experience: July 11, 2023
Canada
1 review
10 helpful votes
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No game no money
November 17, 2018

It took 12 hours for them to verify a purchase that ended in me being so cheesed i asked for a refund which i am now waiting a WEEK for. There is nothing instant about this site. Use cdkeys or g2a. Not this

Date of experience: November 17, 2018
Washington
1 review
7 helpful votes
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I bought a game that they claimed was worldwide and turns out it's not. I contacted their support and they gave me steps to deal with the issue. I come back with screenshots from Steam themselves proving I did not activate the code and yet they still refuse to give me a refund. Scam site, do not buy.

Date of experience: January 12, 2022
Australia
1 review
9 helpful votes
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I just purchased a game and they asked for my phone number to give a code through.

The code worked and around 5 minutes later, someone started accessing my smartphone and going through my apps. I turned my phone off, around 10 minutes later turned it on again and within around 2 minutes, someone again accessing my phone.

I am in the process of immediately changing my phone number, however it is difficult as I am currently looking for another job so potential lost opportunities there.

I thought it was too good to be true regarding prices, and it was. If you want to purchase from them, do so but don't give them your phone number, or address, or any personal information.

Sigh.

Date of experience: February 2, 2018
GB
1 review
5 helpful votes
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Selling used online codes, I contacted them when I tried to redeem my code and it said it had already been used and they won't help me said I need to contact psn. Please don't waste your money I've just lost money and now have an anger teenager as he can't get online.

Date of experience: July 29, 2022
Kansas
1 review
11 helpful votes
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If you are a couple wanting to play a game together and have joint accounts. This is not for you. They declined for "security reasons" because they wanted to know why he had purchased 2 games. Which I understand. So we explained and they still declined. So I made 2nd set up everything in my name verified with my photo ID his name no were on 2nd set up and still got declined for same reason. "Security reasons". Both accounts was deducted the money, with 5-7 day refund. So its just too much of a hassle to deal with them considering what you got to do to prove it IS in fact YOU anyways. So our money will go else were. Their loss, someone Else's gain.

Date of experience: January 8, 2019

Overview

Instant-Gaming has a rating of 2.9 stars from 495 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Instant-Gaming most frequently mention credit card, total scam and personal information. Instant-Gaming ranks 13th among Video Games sites.

service
187
value
47
shipping
38
returns
41
quality
43
This company responds to reviews on average within 5 days