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How would you rate Instagram?
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Virginia
30 reviews
56 helpful votes
Follow Brandon S.
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They can arrest you for having an Instagram I wouldn't use the platform just because it's a Mark Zuckerberg owned platform. They just steal your data and sell it to the highest bidder. You are nothing but money to Mark Zuckerberg. Don't use Instagram.

Date of experience: May 30, 2021
New York
1 review
2 helpful votes
Follow Audrey R.
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My instagram account recently got hacked by a scammer and the scammer is literally pretending to be me. My friends and I have reported the account several times to try to get it deleted but instagram keeps saying the account isnt breaking any guidelines. The account is literally posting on my instagram story about giving people money yet instagram doesnt see that as a problem. Someone is gonna end up getting scammed by this person

Date of experience: March 20, 2022
India
22 reviews
148 helpful votes
Follow Nitya S.
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When I joined Instagram thinking it's a good platform for creative people for sharing pictures and showcasing their talent. At that time I didn't knew that I'll face so many issues one after another in the insta world.
Namely, a lot of spam accounts are here and loads of fraudulent activities happen here and many looks for public accounts to send them spam messages, comments and even emails if you had a public account.
FYI how many fake accounts I've reported is countless. So what does the verification team when someone creates a fake account on instagram.
To continue further many people here follow you and ask you to follow them and if you don't follow them they unfollow you later.
Likewise many people like your post, so you like their post in return. It's like like for like and follow for follow.
BTW You can't forcefully like anyone's post or follow someone's account just because they are doing the same and beg you to do the same.

Date of experience: April 23, 2019
GB
1 review
0 helpful votes
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Clone account
February 5, 2023

My son has had some wone clone is account twice now there are saying thinks to his friends making out it's him and it's not we have reported it but got told there won't take it down has there have had to many reports he is in bits and relly worried and instergram are doing nothing to help my partner even contact the person and told them to shut it down so Bly for instergram to remove the comment as apparently it's bullying absolutely joke no wonder people hurt them selfs because off on line bullying

Date of experience: February 5, 2023
Singapore
1 review
0 helpful votes
Follow Syafinaz Binte Z.
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They don't know yet about the Asian Culinary Arts review and maleficent movie I will kill Elle Fanning and Angelina Jolie in real life. Stupid maniac make me cry at school yesterday and kecik myself. I have Mental Health issue ugly Elle Fanning and we should fight against each other. You still don't know my Nani pass away already and my uncle is Noor Iskandar we felt offended while watching it. All you do is having a boyfriend dumb hoe.

Date of experience: December 23, 2023
Italy
1 review
0 helpful votes
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Ring
November 27, 2019

My ring is gorgeous and is completely the same as the description. I love it thanks. I recommend you take a look at their Official website, you will find lots of super elega accessoriesI recommend you take a look at their official website, you will find lots of super stylish and fashionable accessories

Date of experience: November 26, 2019
California
1 review
0 helpful votes
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Instagram Calls
June 13, 2021

For the past few weeks i've been using the instragram face call feature and it is absolutely terrible. I have an Iphone X and everytime I use the call feature my phone always over heats and devestatingly freezes my phone. It's absolutely terrible

Date of experience: June 13, 2021
GB
3 reviews
4 helpful votes
Follow mitch t.
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No way to contact anyone for any help support. You can't call, email, tweet - even direct message on their facebook page illicit's no response. Is this ok in 2017? Doesn't feel like it..

Date of experience: May 19, 2017
Canada
1 review
1 helpful vote
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It's almost year 2020 and you still can't delete multiple photos at once from Instagram? When will you upgrade the app! Everything else is constantly upgrading lol.

Date of experience: December 14, 2019
California
1 review
3 helpful votes
Follow Gbaby D.
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This is complete bs I've been putting my account together for 4 years plus all the sudden it's gone and no way or no one to help or explain s#@t! Instagram is absolutely junk should be shut down!

Date of experience: February 6, 2019
New York
1 review
3 helpful votes
Follow Malak S.
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IG has so many accounts that are true scams, and the rest are full of pornography links to click in bio. I guess the 11 year old kids are having a field day. F you instagram

Date of experience: September 7, 2021
Namibia
2 reviews
1 helpful vote
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Fun fun fun
June 3, 2019

Instagram is one of the best social platform i have enjoyed for a couple of years now... Its features are on point, privacy up to date. You can follow your celebrity you like, its just fun..

Date of experience: June 3, 2019
Massachusetts
1 review
0 helpful votes
Follow Rudy Y.
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Instagram gets to the point. For people who are looking to expand their business and grow their brand, Instagram is a great way to do that. It has always been a great addition to Facebook, but with the introduction of Instagram LIVE, being able to upload longer videos, creating Instagram Story posts, and making Instagram Reels, it strategically reaches in the quickness of how life works, and gives you the exposure you need to grow.

Date of experience: May 9, 2022
Arizona
4 reviews
16 helpful votes
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Instagram is a great mobile app and now website. Use it to share pics and video easily. Lots of cool filters to make my crappy phone pictures look good.

Date of experience: July 2, 2013
New York
3 reviews
4 helpful votes
Follow Rushelle E.
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SHUT THIS $#*! DOWN
February 24, 2024

SHUT THIS $#*! THE $#*! DOWN FOR FALSELY ACCUSING CUSTOMER OF NOT USING THERE APP THE RIGHT WAY AFTER I HAD MY ACCOUNT FOR ALMOST 10+ YEARS. SHAME ON YOU INSTAGRAM now all of my memories are gone.

Date of experience: February 24, 2024
South Carolina
1 review
5 helpful votes
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Literally the worst customer service I have ever experienced in my life. It's shocking and frustrating that a company as big as Instagram doesn't have a way to contact them in case issues arise. My account was impersonated, and so I reported it. IMMEDIATELY after reporting it, Instagram disabled my account. :/ The imposter account was allowed to stay up. After filling out the appropriate forms, providing a photo of myself with a hand-written code, and providing my drivers license, the imposter account was taken down (finally). However, my account is still disabled!

I've tried contacting Instagram multiple times, filling out the appropriate help forms, etc, but all I've received is an automated response from a bot saying I've "violated the terms" and/or no response at all.

I've had my account for 7 years (since high school) and have less than 1000 followers. I'm not a spam account and I've becer used shady methods to gain followers or likes. I'm a real person, with real memories, and real friends I would have liked to stay in touch with. Many of my memories were on there, from high school, college, my wedding, honeymoon, adult career and beyond. It's so sad that I'll never get those photos back again.

Moral of the story folks: never place your trust in an app that has zero care for their users. Always back up your account. And don't expect this company to care whatsoever if your account has been hacked, impersonated, or mistakenly disabled. You won't get a reply from a human when things go south.

Date of experience: October 10, 2019
Australia
1 review
3 helpful votes
Follow hannah b.
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I woke up on a Saturday morning and opened instagram. As soon as i started scrolling and it turned into tiktok. This was bizare. I thought my phone was glitching but NO. Instagram has a new update which i really don"t appreciate. Stop trying to be tiktok instagram u ugly mutt. No one likes you. Get f*cked. I will be giving you a ONE STAR!

Date of experience: July 26, 2022
Texas
3 reviews
28 helpful votes
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Be very careful who you talk to and trust on any social network. There are more scam artists out there than there are real people. This one goes by the name heinnath.

+4
Date of experience: September 3, 2020
India
1 review
0 helpful votes
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Was searching for best and reliable instagram followers, i must say they provided me instead of 500 added 150 extras, now i have 700+ followers. Amazing.

Date of experience: August 6, 2019
GB
12 reviews
23 helpful votes
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Beware
January 1, 2023

My Instagram account was hacked I kept getting a message that a code was sent to my email address but it never came. I paid 31.50$ through PayPal to have the account released.Now they are looking for another $30 to release a code They promised me a refund of the first payment through someone who was able to talk to them I have not received the refund. It's impossible to contact them they never reply on twitter and their so called 'help' just goes round in circles
They told me to pay it through friends and family With not using PayPal for payments I didn't know any better. Apparently that's for someone you know and PayPal can't do anything about it.He certainly knew what he was doing
The person I paid has said there is a problem with the server but somehow he managed to send me another bill for $30 I have replied by sending him a bill for the amount I paid $31.50.Beware of this I'd sooner do without Instagram than be out of pocket Luckily my credit card will take this up as a chargeback
Date of experience: December 29,2022

+3
Date of experience: January 1, 2023

Overview

Instagram has a rating of 2.2 stars from 461 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Instagram most frequently mention social media, customer service and community guidelines. Instagram ranks 188th among Mobile Applications sites.

service
171
value
153
shipping
121
returns
115
quality
153
+188