InstacartReviews 2,492

I am a first responder. I go on BJ's website and since I do not have time to go shopping, I figured it's ok to pay the additional charges for same day delivery. Once I entered my payment information and verified my order I hit the submit button! All of a sudden I see that everything I ordered was out of stock and they wanted me to approve replacement items (that was not at all equivilant to what was ordered). Now I have to wait 3 day to receive my credit on my credit card. I am not stopping here, I will report to Consumer affairs and BBB.

I would give this service a 0 star rating if I could. After just 3 orders I finally had a shopper give me the actual store receipt. What I discovered was a scam that overcharged me $31.34 on just one order. Almost every item purchased was overcharged by Instacart. 50 cents to $1 per item. I don't know who gets to keep the overcharge, but with a $45 tip to the shopper and then the $31 overcharge, I would be smiling and happy when I dropped off the groceries too. It's a SCAM. I have to assume that the other two orders were the same scam and with the $100 express membership (that I cannot cancel) I am most likely out well over $200.00. Expensive lesson to learn. PLEASE LISTEN, DO NOT USE INSTACART - THEY WILL OVERCHARGE YOU! I attempted to contact them for help and after 2-hours and 5 different representatives, they just kept hanging-up on our chat - which is the only way to contact them. Unbelievable, I feel stupid for trusting them during this pandemic - Lesson learned, Thanks Instacart!

Its not enough that they are making money from charging higher prices plus service charge plus delivery plus tip, they charge you for items that were never delivered and when you ask for credit they say they will credit you in the next purcahse which never happened. I called and they said they won't give me back my money and it was a promo. How is it that my money was a promo. If they have 1 million customer and they steal $10 from each customer on top of all the extra fees that they cahrge then they are making $10,000,000 just by pretending that it was a mistake. The propblem is that they don'tfix the mistake when you report it.

Aside from all the replacements of items that you know are always in the store, Instacart's pricing policy is for people who don't mind having others light their money on fire. I've used the service twice. My first Instacart order was last week and it was delivered with the Market Basket store receipt. The prices I was charged were actual store prices as I know them. Today's order came with no store receipt and was rife with up-charges. For example, a 6 count box of Bubba Burgers costs $11.99 in store. I called to confirm. Instacart charged me $20.79, a whopping 74% mark-up! A single package of fresh mozzarella is around $4. It was replaced with two smaller packages (combined they were 33% smaller than one package at the regular size) and I was charged $9.79. That is over a 100% mark-up! And there were others. I called Instacart to complain but their customer service people talk in circles and babble about their pricing policy to the point where you just hang up and swear to never use them again. My advice is to risk whatever virus is out there and shop yourself. The aggravation alone from Instacart will give you a coronary. It's just not worth it!

Used instacart for $364 worth of groceries, default card used didnt have enough money on there so instacart declined the card, BUT CHARGED ME 185. Used a 2nd card, but didnt have enough for the up charge, and they declined the purchase again, and then charged that card 185. We ended up using another card to purchase the groceries. Been waiting a few days as both the 185 was saying pending. But today it posted... so not only did i buy 365 worth of groceries with them they also took $370 out of my accounts... and not to mention the upcahrge. I would never ever shop with them nor recommend anyone to shop with them

I placed a order for only one kind of Ice Coffee. I have barely any tastebuds from radiation and Chemotherapy to my throat, Stage 4. I put do not replace in instructions for shopper and in delivery with my information to get in my apartment complex. I put cancel order if you don't have it. She shows up with all replaced. She brought Vanilla a very weak flavor. I contacted Instacart they seen if she got in she read no replacement. I can't talk my voice box is gone which I put in there also. I go to use my credits today and I will post the screenshot she just stopped typing as you will see. Then a lady actually stayed on to help. Only to tell me I didn't use my credit fast enough. They don't tell you that. Horrible experience I feel robbed twice. Customer beware!

I have had numerous problems with replacement costs on meat. Over the time I have had as a customer. From what I can tell your pricing is adjusted on replacement meat cost based on unit price that the stores give you. However that is part of the problem. The costs of the meat on the packages is not accurate with what you add up as unit prices. A perfect example is yesterday on 4/27 the shopper had taken a picture of the replacement pkg of meat with the correct price and sent it for my authorization and I approved the replacement meat however upon receiving the actual payment cost in my email. From instacart it was more than what it actually was. And after I called i was given a refund along with a 5.00 thank you for being a customer. Today on 4/28 I also placed an order and after calling after it happened again. With replacement meat. The total of the cost I received was 1.75 difference. Which is again not a huge amount of money I understand. I was refunded
My issue however is if you cheat all your customers like this it really adds up. I am really disappointed that you can't somehow fix this issue

I ordered a home grocery delivery from Aldi in Griffin, GA. Of the 26 items ordered, 8 were fulfilled incorrectly or included discrepancies. Among the discrepancies, 5 substitutions without my permission, incorrectly charging me for 3 items when one was delivered, was charged for a gallon of milk but delivered a half gallon, prices were higher than the actual store price, and there was no receipt provided when the delivery arrived. There was a charge for bagging, service, delivery, and a tip on the bill. I figure in total I paid over $110 for about $75 in groceries. In addition, the delivery vehicle leaked a puddle of oil in my driveway which is 12" x 6." The cost of trying to get the oil out has already exceeded $20 in materials and there is still a stain on the driveway. I could not be more disappointed in the quality of this service.

I've tried Instacart twice. The first time the shopper did a great job. The second time it appears that the shopper did as quick a grab and go as possible. The green beans were obviously past their prime if she had looked at the package. Other produce was not what I'm used to at Aldi. It takes a few seconds to look at produce to see if its in good shape or on it's last days. #1 great job five stars # 2 fair to poor job two stars. I'll try again and if I get the #2 results I'll brave the store with my mask and junk Instacart

I screwed up the first time when I went to do a pick up and no one was able to come out to me. Had to bring my young daughter inside along with my special needs son to hunt down the shopper to get my groceries.

2nd time, placed an order the day before to be received the next day. Was told the order was delivered and never received the groceries. No response to emails and phone lines weren't working due to high demand. Finally got someone on the phone and ended up getting refunded.

Already gave a 2nd chance. Won't ever use again.