InstacartReviews 2,490

Wow! Had I gone to the store I would have saved $67. I was robbed by this company and I'm shocked they're allowed to have almost 40% upcharge at costco. Next time I will go shop one order is Not wortha $67 charge. I'm still in shock a company is allowed to exist. It's complete fraud and deception and prices are extremely higher than in store. Karma! This company must suffer for robbing from customers to pad pockets in san Francisco truly disgusting! Can't wait for its demise! Ask for the actual store receipt on your next order and you too will feel robbed and sick over what they charge.

As a shopper, I'm quite satisfied with how everything works. Keep in mind, this is a meant-to-be SIDE JOB as an INDEPENDENT CONTRACTOR. Though Instacart does what they can, they have very little control over the quality of customer service each driver provides. I found that dressing professionally, consistently staying in contact with each customer, and treating the customer with care and respect goes a long way in terms of how much money you'll make. I was surprised to see a majority of customers complaining about the downright awful customer service, considering half of your paycheck is tips. It's simply a waste of gas and time if you aren't going to put any effort in.
The Bamko Brand insulted gas I got from the Instashopper App were an incredibly good deal. Couldn't even find a better deal after searching through Walmart, Kroger, and ALDI. Plus I've found many other uses for them, so the money was well spent.

To customers: don't give up hope yet, there ARE good delivery drivers out there who want to provide excellent customer service and treat you like you deserve to be treated. And don't blame Instacart! They're doing the best they can. The extra fee you're paying is SUPPOSED to be for the convenience and service delivery drivers provide. I'm extremely disapointed to see so many customers struggling just to get decent customer care. DRIVERS it's YOUR responsibility to provide excellent customer service as an Independent Contractor. All of the responsibility falls on you. If you aren't going to care about the job one bit, do the rest of us a favor - the ones who actually go above and beyond for their customers - go get a job where they don't care about the quality of service. You're doing nothing but wasting your gas money and making the rest of us look bad.

I wrote a review how they charged my credit card $149.00 they said they would refund if I took off fraud from my credit card.
Never received my $149.00!

Now a year later they just charged another credit card that was on my Applepay
$149.00 again, without my permission!
I think this is the worse company because they commit fraud!
I am going to contact the attorney general.
I lost my home in a fire and now getting scammed by Instacart for the second time!

I am ready to contact attor general.

1ST & LAST Time I work for them.

Maybe New York or LA their tipping $5+ TOTAL

Anywhere else people THINK Delivery is FREE, bc they have a membership.

It took 3 weeks to get ANY hours and when I did finally did get a chance to sign up, I took as many hours as I could bc I believe MOST of the hours are NOT REAL. During this 1st order it kept interrupting the order to do demo fruit picking etc., It added produce the customer didn't want. It turned 1 chicken into 6, found that out when I delivered, APP wouldn't move forward, INSTACART CARD declined. Had to wait on customer service to fix, while I'm holding up other shoppers... Then there was NO way to show delivery, called customer service again... it was at LEAST 30 mins later that they said they showed it as delivered, but my APP just showed a blank screen!

I could go on, but let's just say I wasted my TIME, GAS $, DATA, etc and won't even get paid Minimum WAGE.

Don't bother, this is Worse than Collecting Aluminum Cans. I just recycle mine, bc it's NOT worth the gas $$.

You are basically paying Instacart to work and that's before the try to sell you the insulated bags.

They got my produce order wrong (reversing the bananas and peaches), overcharged me as a result, then offered me a store credit but no refund on my credit card. Also, in addition to the $9.99 delivery fee and $2 minimum tip, which were disclosed, they added a $2 'service fee' which was never disclosed. Customer service is handled by unfriendly emails only - no phone calls or chat. Aside from those things, the actual delivery process was fine, which is why they earned two stars rather than one.

Studying for a big exam so I tried to save some time with Ralph's Instacart. Bottom line: I will still need to go into the store to pick up items that were apparently "out of stock" according to my "Instacart Shopper". These are simple necessities that I know is available at my local grocery store that I get week in and week out. Super annoying! 2/3 if my items were either replaced or "out of stock" and some of the replacements weren't even comparable! LASTLY, I bought two containers of eggs of 18-count and they are expiring in TWO DAYS! Again, annoying and super thoughtless of my "Instacart Shopper"! Never will be using again and definitely don't recommend. This has been more of a pain than it was helpful by any means!

So in a frantic Sunday at 4 in the evening I thought this might be a great idea. I was so wrong! Not only did my "personal shopper" start at the wrong time, most of the items were out of stock, really? Shelves never seem bare in our local Safeway. Her reply when she showed up 2 hours late was the website was showing Albertsons prices. I thought it was ok only getting 1/2 of the things I ordered but somehow my $77.00 grocery bill is now $92.00! The customer service is a scam to She actually told me that they do not honor the stores prices and have to charge the web sites charges? I mean really and the difference will go to both instacart and Safeway. Buyer Beware. Do not use this service!

I had my order set for today at 7.7 came & went, I checked my account online & my order had been moved to 8:30. I was pretty annoyed that I wasn't contacted- no email or text- NOTHING. So it's 8:45, still nothing & I call Instacart. All they said was if there isn't enough shoppers in the area that orders get bumped. Uhhhh thanks a lot for telling me! Then- don't worry I'll get my money back that bought nothing in 3-5 days. What a crock of $#*!. I CANCELLED INSTACART & will try to leave every bad review I can as well as tell everyone I know what a $#*!ty company they are! Get your $#*! together for Christ's sake!

Realized with last order how little they pay their shoppers/drivers and how there are no benefits, no reimbursements for gas / wear & tear on their vehicle, etc. Probably best not to use this 'service'... as they are predatory and just out to use their lower level employees paying way less than minimum wage!

I've ordered from Safeway 2x with instacart delivery and the bill from Safeway was So High OMG - for so little food that next time I'll go back to Winco :( And I'll go back to Eureka Delivery Service which isn't perfect but at least Christo (shopper / deliverer) gets paid directly from customers. Also with instacart you don't pay the stores price at all... they say free but instead I paid $9.80 for $6.38 worth of sushi!

I'd rather support Christo and E. D. S. Than this mega-national chain company who eats up and throws away their ppl without a thought.

Due to an injury, I had to have my groceries delivered and when contacting Safeway the told me they contract out with Instacart. When I got my receipt it was for 259.00 from Safeway. Instacart charged my bank 45.00 more than what the receipt said. I went item by item and in some cases, Instacarts mark-up was 100%. By the time I paid the service fee at 15.04, the tip 15.04 and the 45.00 mark-up, it cost me 75 dollars to have my groceries delivered. In their fine print is says that Safeway charges may be more through Instacart, no gas credit, no coupons, no club card is allowed. Beware! They basically are ripping off those who use them. Really, 75.00 to have groceries delivered?

I am new to Instacart but overall am very satisfied. I called Instacart and gave them my loyalty card number so I am able to get the store sale price. It is a learning experience. I try to write specific instructions so the shopper will know exactly what I want and what not to substitute, if any. I have had a few mistakes but have always found Instacart customer service to be fair in adjusting for the mistakes.It has it's issues as far as finding exactly what you want but have found that it can save me some money because I am not picking up extras that I don't need. I have limited mobility and overall have found Instacart delivery to be a blessing.

Linda D.