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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Did not have anything that I could not find by going to tax assessor, social media, etc.
Hello Linneah,
I am sorry your experience did not match your expectations. We do our best to provide up-to-date information. Our information is derived from publicly available sources. To learn more, please visit https://infotracer.com/terms/.
I would love to improve your experience and assist you with your search. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured; we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Mary,
We're happy you're satisfied with the report you received. We hope you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Carol was most kind, courteous, and helpful. She answered all my questions satisfactorily. I appreciate her very much.
I obtained the available portion of the information that I wanted to have. The remaining question was resolved through the chat with Carol. I did not need any further information. Carol canceled the subscription for me.
Again I thank Carol for her kind assistance.
Hello Shozo,
Thank you for your excellent review! We're happy you're satisfied with the assistance you received from Carol. We'll ensure she reads your review; this will make her day. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was looking for someone and only had their email. This site found all the info I* needed.
Hi Michael,
Thank you for sharing your experience with us! We're pleased you found what you were looking for. We hope that you will also recommend us to others. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Results came back quickly and really helped give me insight. Love the PDF download feature!
Hi KC,
Thank you for leaving us such an excellent review! We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you again, and we hope you have a wonderful day ahead!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
False advertising. I clicked the button to retrieve additional information and paid the $2.95 and now for that same information I'm required to pay more money. Scam.
Hello Paul,
Thank you for taking the time to leave us a review. The Premium reports are optional add-on services separate from your subscription. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Why are no links accessible from information provided? If I tap a name or email - I get nothing. Am I missing something?
Hi Lisa,
I'm sorry to hear you're having issues with the links on the report. We would love to check and help you further. Please send us an email at askinfotracer@infotracer.com. Rest assured; we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The site gave me the information I needed. Freya was especially nice and helpful.
Hi John,
We're happy you found what you were looking for. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I needed to cancel my subscription as I simply cannot afford it. I thought I had canceled it already. I had not, but after calling in was able to quickly and easily cancel my subscription, as well as refund the money for the month. Very thankful!
Hi Christine,
Thank you for sharing your experience with the community and us. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was easy to navigate and it was very avoidable. Thanks
Hi Sammie,
Thank you for this wonderful review! We're happy you're satisfied with the service. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very helpful and detailed report as to why I was unable to connect a car owner's name with the license plate number.
Hello Debbie,
Thank you for your feedback. We're happy you're satisfied with the service. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Please see above-the report contained detailed information and was returned quickly.
Hi Al,
Your review is highly appreciated! This is an experience we always want our customers to have, and we're delighted we hit the mark for you. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was supposed to show a rest records, and is saying I have no arrest records when I do. A waste of my money
Hello Sasha,
We appreciate your feedback and are sorry that you received inaccurate information. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We also want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Worked as advertised just don't like the forced review that is needed in order to cancel the subscription
Hello Heather,
Thank you for taking the time to give us a review despite the unwanted survey. I appreciate your feedback; this will allow us to improve. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Todd,
Thank you for this excellent review! We’re happy that you are satisfied with our reports. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You an are sneaky! You show 4 records so the consumer thinks there might be something but then you pay 29.99 for nothing!
Hello Lisa,
Thank you for taking the time to leave us a review. Please note that all customers are welcome to run a preliminary search for free, and this will provide a preview of the possible results available when you subscribe to our services. Nonetheless, providing and maintaining quality information requires access, collections, updates, and sorting fees, which is why our reports are not free.
We're sorry that you were dissatisfied with the report you received. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good an quick but when was it registered by this name?
Hi William,
We're happy that you are satisfied with our site. If you need assistance, especially with your searches, please give us a call or send an email to askinfotracer@infotracer.com. We might be able to find additional information for you.
Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
We acquired a vehicle that had a lost title. Since all we had was the VIN number, I had to find a way to get information on the vehicle. I did a search and found Infotracer. The process was easy and I received an in-depth report about the vehicle in minutes. I definitely recommend Infotracer to anyone who needs to run a VIN inspection.
Hi Rosina,
Thank you for the five stars! We're pleased to hear that you could find the information you needed. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
There was none of the information I was looking for on the owner record
Hi Christoph,
We sincerely apologize if we could not provide the owner information of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Loray,
Thank you for taking the time to leave us a review. Please let us know if you need assistance, especially with your searches. Please give us a call or send us an email at askinfotracer@infotracer.com. Rest assured; we are here to help.
Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315