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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I just paid to get the owner of a car… information only avail on the premium report
Hello Jeff,
Thank you for taking the time to give us a review. Although the premium report is optional and may provide additional vehicle specification details, your regular subscription can determine vehicle ownership if it is publicly available, just like premium reports.
Upon checking, I can see that you've already reached out to customer service, and we sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured; we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Looking for arrest records in another state, so not been helpful. I see this is a bait site and the info I am really looking for is in this premium site. It appears to be a bait and switch situation. Not impressed.
Hi Nathan,
Thank you for leaving us your review, and we're sorry that you could not find the information on our site. We source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
We also want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Omari,
We’re glad to hear that you found information on our site. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to contact us at askinfotracer@infotracer.com at your most convenient time. We look forward to assisting you with any of your concerns.
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I need to know who owns not so I can go get my propane tank back that they just stole
Hello Nathan,
Thank you for taking the time to leave us a review. We sincerely apologize if the owner information of the vehicle you were searching for is unavailable. This may happen if the car is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control. Rest assured, we will be improving our services and becoming better in the future. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This report had everything I needed to know. It gave me additional peace of mind knowing this car has no recalls nor accidents.
Hi Jamie,
We're happy to hear that you're satisfied with the report. We hope that you will also recommend us to others. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Excellent good morning my car just arrived from downtown
Hello Raliat,
Thank you for the five stars! We're delighted you're finding the site excellent. If you need anything else, please feel free to contact us anytime. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I got the info I needed however the info was not available as I believe the phone number has been disconnected
Hello Dwayne,
Thank you for this excellent review! We’re happy that you are satisfied with our service. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I tried out the few days of registration but for me, it was not what I needed and when I called in to cancel I was treated very quickly and very professionally by the agent who took my call. She told me not to worry that my membership was canceled and immediately I received an email stating so! If I ever need their services again I will not hesitate to contact them!
Hello Anthony,
Thank you for your review. We're happy you're satisfied with the assistance you received. We'll ensure she reads your review; this will make her day. Please let us know if there's anything else we can help you with. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
To charge for the same info anyone can get for free and withouthaving to register an account, is bogus!
Hello Jesse,
Thank you for taking the time to leave us a review. Please note that all customers are welcome to run a preliminary search for free, and this will provide a preview of the possible results available when you subscribe to our services. Nonetheless, providing and maintaining quality information requires access, collections, updates, and sorting fees, which is why our reports are not free.
Upon checking, I can see that you've reached out to customer service, and we have provided you with a refund. Please expect the funds to reflect in 3 to 5 business days. If you need further assistance, please don't hesitate to let us know. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Cheaper now but extra for the real info sucks. The basic should be free. Should be getting the full report for the monthly fee. Not extra. Waisted my money I think.
Hello Keela,
Thank you for taking the time to leave us a review. Please note that all customers are welcome to run a preliminary search for free, and this will provide a preview of the possible results available when you subscribe to our services. Nonetheless, providing and maintaining quality information requires access, collections, updates, and sorting fees, which is why our reports are not free.
We're sorry that you were dissatisfied with the report you received. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Mr. G,
Thank you for the five stars! We're happy you're satisfied with the assistance you received. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
A professional service that's not just our to take your money. I was fully refunded after I forgot to cancel my free trial. I recommend info tracer 100 %.
Hi Jeffrey,
Thank you for sharing your experience with us and for the recommendation! We are happy that you are satisfied with the customer service. We put a lot of effort towards exceeding expectations like yours, and we're happy to say we succeeded. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Please cancel my subscription I know for a fact the the guy I looked up has a record and it's shows nothing this site is a joke
Hi Paul,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. Upon checking, we can confirm that your account is canceled. Rest assured; our company will no longer bill you.
We want to make things right and help you get the required information. If you prefer, we can schedule a call whenever you are available, or you can contact us via email at askinfotracer@infotracer.com. Please know that we are here to assist you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It's too complicated to make out, you can't lick on the name you want.
Hello Nicole,
We appreciate your feedback and sincerely apologize if you find the site too complicated. Please know that we are working hard to improve our international search. Rest assured; we will be improving our services and becoming better in the future.
If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I had an abandoned car in the back field and i used this site to look it up and found the owner and car was returned. Just watch out the free trial they already try to charge my account for 30$
Hello Mark,
Thank you for sharing your feedback with us! We're pleased you found what you were looking for. I’m sorry though for any confusion; on our checkout page, before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided and must be approved/acknowledged for the purchase to be completed.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
All of the info that I was presented said my report would include detailed info if it was available. Now that I bought the report, I am being told much of the information I was told I would get requires me to purchase a $25 "premium" report.
I understand if the info is not avaialble but if it is available, I should not be required to buy yet another report to see it.
Hello Roger,
Thank you for taking the time to leave us a review. The Premium reports are optional add-on services separate from your subscription. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
Upon checking, I can see that you've already reached out to customer service, and we sincerely apologize if we could not provide the past and current owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Jordan,
We're happy you found the information you needed. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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Hello Itiesha,
Thank you for your review. We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please contact our Voice of Customer Team at askinfotracer@infotracer.com with any further comments or suggestions you wish to share.
We look forward to hearing from you! Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
...
Hello Michael,
Thank you for your review. We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please reach out to our Voice of Customer Team at askinfotracer@infotracer.com with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our business!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Miguel,
Thank you for your review! We're happy you're satisfied with the service and that you would recommend us to others. We can see that you rated us with a 1, with five being the highest. We hope that you will change your rating. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315