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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I expected to get a specific report on a single person, myself. Instead I got this weird mix of information pertaining to all the people with the same first and last names.
And, what I'm looking for doesn't even seem to be here. I gave you 2 stars just because it was so cheap and slightly amusing. But this info sucks.
Very user friendly & fast results. The report had everything I needed. Thank you
Hi Susan,
Thank you for the five stars! We're happy to hear that you were satisfied with the service we have provided. We hope that you will also recommend us to others. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
L have just lost Judiths mobile number l know she lives in Claremont Hobart Tasmania Australia so why can't you find her.This is just a waste of money
Hello Marjorie,
We appreciate your feedback and are sorry you were dissatisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Please know that we are working hard to improve our international search. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Cannot find useful information on home construction details/materials, e.g. type of material used in plumbing system.
Hello Allison,
We're sorry you did not find the information you needed. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can contact us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Using the site is very easy. I found the information I was looking for. However, it is important to be sure you get what you need, when you need it, and when you are done, it is important to end your project. There is no problem with the site. But at a time when almost everything is a subscription, it is easy to lose track of your payments. So, what I did, was, before I was billed again, I closed and confirmed that my account was closed to avoid unnecessary billing/problems in the future. The staff is great. I will likely use their service again in the future. I just don't want to pay for what I don't need at the moment.
Hello Franklin,
Thank you for sharing your experience with the community and us! We're happy you found what you needed and that you will be using our services again in the future. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not cool to mislead that the report will be $2.95 but then it's just very limited, but hey if I pay more money than I can have more morsels of info. That's bull$#*!
Hello Kristen,
Thank you for posting a review. I'm sorry you're not satisfied with the report you received. Please note that Premium Reports are optional add-on services separate from your subscription. You can simply exit the pop-up notification, which will continue running the search without additional fees. To know more about our services and where we get data, please visit this link: https://members.infotracer.com/customer/faq.
The License Plate information you are also trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured; we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Got everything i was looking for.definitely would recommend.
Hello Selega,
Your review is greatly appreciated. We're happy you're satisfied with the service. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Trying to help find the owner of a vehicle who committed a robbery and this site said it would give owner's name if I paid a dollar. It just gives me the info a person could obtain from a basic VIN search (and didn't even get all of those details correct).
Hello Jamie,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the person exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured; we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
He listened to my concerns and was able to get my issue resolved rather quickly.
Hello Khalil,
Your review is greatly appreciated. We're happy you're satisfied with the assistance you received. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Brian,
Thank you for still taking the time to give us a review. Please let us know if you need assistance, especially with your searches. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It's not a very up to date record. And didn't bring up anything I didn't know already.
Hello Kayla,
We appreciate your feedback and are sorry to hear that you received outdated information. Please know that we source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We would love to improve your experience and assist you with your search. If you wish, we can schedule a call the soonest you are free, or you can reach out via email at askinfotracer@infotracer.com. Rest assured, we’re here to help you.
We look forward to hearing from you! Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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Hello Stephanie,
Thank you for your review. We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please reach out to our Voice of Customer Team at askinfotracer@infotracer.com with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our business!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
May experience with the site was great. It open up many doors to let me know about my records.
Hi Rodricus,
Thank you for the five stars! We're happy you're satisfied with the service. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Cora,
We appreciate your feedback and are sorry you were not satisfied with the report you received. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Our data may contain errors and omissions due to legal state restrictions that are not in our control.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My report did not provide or I could not figure out how to access ownership info for the plate number I provided.
Hello Robert,
We sincerely apologize if we could not provide the vehicle owner you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured; we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Steve,
We sincerely apologize if we could not provide the vehicle owner you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured; we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Everything was great I would also like the owner of the vehicle.
Hello Melody,
Your review is highly appreciated! We're happy that you are satisfied with our service. I searched on my end to see if I could help yield the results you may need on the license plate, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver's Privacy Protection Act (DPPA) protection.
You may set alerts on your searches in your account's "My Alerts" area to be alerted when new information becomes available because we update our data often. In the meantime, please request access to further updated records from your nearest DMV.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Over the years I've researched background companies on legitimacy and accuracy. Infotracker isn't lacking on the information you're looking for. An extremely detailed portfolio that's spot on it's information. Thank you
Hello Regina,
Thank you for this excellent review! We’re happy that you are satisfied with our service. We hope that you will also recommend us to others. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You charged me for information that's readily available online
Hello Owen,
We sincerely apologize for not providing additional information about the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured; we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Don't say owner info included, trick people into buying and then not have it
Hello Todd,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the person exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured; we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Matthew,
Thank you for taking the time to leave us a review. We understand where you're coming from, and we sincerely apologize if the information you received is inaccurate. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions we are not in control of. Our disclaimer displays this on the website's landing page, hoping all customers are aware before processing any searches or subscriptions.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315