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InfotracerReviews 29,644

3.2

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infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
708
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
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Very simple to use!
February 18, 2020

Very simple to use! I got a lot more info than expected thank you!

Date of experience: February 15, 2020
Massachusetts
1 review
0 helpful votes
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It's fast, let's see how accurate the service is. Time Will tell.

Date of experience: February 15, 2020
Virginia
1 review
0 helpful votes
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They are a nouveau regima seguramenteesta asi es poseguro

Date of experience: February 15, 2020
California
1 review
0 helpful votes
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Ssssgyy$^^^^;'cfg yy try EU yg ghb Jim i

Date of experience: February 14, 2020
Kentucky
1 review
0 helpful votes
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.
March 15, 2020

.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 14, 2020
Germany
1 review
0 helpful votes
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After entering my credit card information and creating a password, I hit "save and continue" and it didn't continue, and the password blanks reset to empty. I really-entered the password, hit "save and continue" again, an hour the same things happened. Since it didn't continue, I had to re-enter the search that I had already entered at the beginning of the process and now fear that by re-entering my password I may have incurred duplicate charges.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 13, 2020
Florida
1 review
0 helpful votes
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Have not receive message as yet too much interference

Date of experience: February 12, 2020
Washington
1 review
0 helpful votes
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I can't rate it completely yet cause I have't got my information yet.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 12, 2020
Ohio
1 review
0 helpful votes
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.
February 14, 2020

.

Date of experience: February 11, 2020
Connecticut
1 review
0 helpful votes
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This is horrible, there is not a valid search or response. This does resolve anything or offer any solutions. Do not use.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 11, 2020
Germany
1 review
0 helpful votes
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Ich habe noch keine Erfahrungen sammeln können, da ich mivh gerade erst angemeldet habe

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 10, 2020
Maryland
1 review
0 helpful votes
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I think this is a excellent service to help u find out what on your records.

Date of experience: February 10, 2020
Louisiana
1 review
0 helpful votes
Follow Laureen G.
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Well...
March 11, 2020

Well... it said FREE,. Here I am having to pay again... :(

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 10, 2020
Florida
1 review
0 helpful votes
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...
February 13, 2020

,

Date of experience: February 10, 2020
Georgia
3 reviews
0 helpful votes
Follow Balch M.
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Doesn't cost an arm & and leg and research many, many sources.

Date of experience: February 9, 2020
Tennessee
1 review
0 helpful votes
Follow Debra S.
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So far, so good; however, i haven't looked at the report yet.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 9, 2020
Arizona
1 review
0 helpful votes
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So far, so good
February 12, 2020

So far, so good. Waiting to see the report and how easy it is for me to cancel.

Date of experience: February 9, 2020
Florida
1 review
0 helpful votes
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I signed in a couple days ago was all set up to take down info I wanted, and recieved a phone call from a friend that needed my help so now I'm actually starting over and I'll need to wait as I have 8% battery left so. Hope I d not run into problems letting it charge up again! If so I will be calling you, I've paid 19.02 an now an additional 3.99

Date of experience: February 9, 2020
Germany
1 review
0 helpful votes
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It is Good that I found the person so quickly so I am impressed especially because he has an aka. But I would have liked an instant report, however Will check my inbox. Thank you

Date of experience: February 9, 2020
New Jersey
1 review
0 helpful votes
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This is Great * to look up sex trafficking
For the sake of kids * Thank you

Date of experience: February 9, 2020