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InfotracerReviews 29,646

3.2

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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
708
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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.
March 3, 2020

.

Date of experience: February 21, 2020
North Carolina
1 review
0 helpful votes
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Very good site fast and easy and gives the correct info needed

Date of experience: February 20, 2020
Massachusetts
1 review
0 helpful votes
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1
March 3, 2020

1

Date of experience: February 20, 2020
Washington
1 review
0 helpful votes
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.
March 21, 2020

.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 20, 2020
California
1 review
0 helpful votes
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Quick, straight forward prompts to get the information you need to get your task completed.

Date of experience: February 19, 2020
Brazil
1 review
7 helpful votes
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Scam!
March 20, 2020

Free searched showed consistent results that I had to pay to acess. So I did but after getting the money the results showed empty!
After a few days I was charged more $19 for monthly plan you have to sign. $23 spent in total and zero results to my inquiry. Free searched had a not of information that were hidden after I paid. Scam!

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 19, 2020
Maryland
1 review
0 helpful votes
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Very easy to use and great information on the reports!

Date of experience: February 19, 2020
Illinois
1 review
0 helpful votes
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I had a little trouble find the verification box to click in.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 18, 2020
Maryland
1 review
0 helpful votes
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The Google Search advertises Infotracer as a Free Search. Understandably, anyone using a search system advertised as free would expect the need to pay for something.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 18, 2020
New Mexico
1 review
0 helpful votes
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Must pay before verifying report is of the correct person.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 17, 2020
North Carolina
1 review
0 helpful votes
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Unsure
March 18, 2020

Unsure. Just signed up. Will revise if information requested provided or not

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 17, 2020
Washington
1 review
0 helpful votes
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So far so good so far soo good so far so good so far

Date of experience: February 17, 2020
Texas
1 review
0 helpful votes
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Just signed up looks easy enough to verify a license plate.

Date of experience: February 17, 2020
Texas
1 review
0 helpful votes
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1234
February 20, 2020

1234

Date of experience: February 17, 2020
California
1 review
0 helpful votes
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I'm just trying t get my report
February 20, 2020

I'm just trying t get my report. My "experience so far" is a lot of ads.

Date of experience: February 17, 2020
Texas
1 review
0 helpful votes
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So far it's fine but I haven't found out any information on the person I'm looking for yet..

Date of experience: February 16, 2020
Texas
1 review
0 helpful votes
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Honestly can't say because I haven't been able to look anything up yet. This survey popped up immediately after I created a password. I would suggest maybe waiting a day or two before asking this question so you could get true feedback regarding someone's experience if you're able to do so. I still gave it 5 stars because I'm hoping to have a good experience based on what I read on your website prior to signing up.

Date of experience: February 16, 2020
Denmark
1 review
0 helpful votes
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I have already paid $ 4.95 with no result and now I am paying again in hope I will get some informations.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 16, 2020
Florida
1 review
0 helpful votes
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Seems simple to research my records but this is just the first steps.

Date of experience: February 16, 2020
Pennsylvania
1 review
0 helpful votes
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You never made it clear I would be charged ongoing.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 16, 2020