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InfotracerReviews 29,155

3.1

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infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
673
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New York
2 reviews
0 helpful votes
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Kk
July 17, 2020

Kk

Date of experience: June 17, 2020
California
1 review
0 helpful votes
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L
July 17, 2020

L

Date of experience: June 17, 2020
California
1 review
0 helpful votes
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I don't like being forced into a subscription to get the information I pay for on a one-time basis. I think it's base and greedy.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 17, 2020
North Carolina
1 review
0 helpful votes
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Easy to use, looks reliable, cant wait to get the information that I have been looking for. I've tried other websites and apps but believe I have the real deal right here.

Date of experience: June 17, 2020
Hawaii
1 review
0 helpful votes
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Ji
July 16, 2020

Ji

Date of experience: June 16, 2020
Iowa
1 review
0 helpful votes
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I finally found my father who passed away in 2011. Thank you so much. I am crying happy tears right now.

Date of experience: June 16, 2020
Georgia
1 review
0 helpful votes
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Thanks
July 16, 2020

Thanks

Date of experience: June 16, 2020
Florida
1 review
0 helpful votes
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New
July 16, 2020

New

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 16, 2020
New Jersey
1 review
0 helpful votes
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Nice
July 16, 2020

Nice

Date of experience: June 16, 2020
California
1 review
0 helpful votes
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You declined my proper and active credit card 3 times, forcing me to use another one that I didn't want to use.

I've never had a problem with this card before, and the charge is minimal.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 16, 2020
Georgia
2 reviews
0 helpful votes
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I Opted to pay 3.99 for my free lookup and then was notified I would be billed 19.00 every month after that. Scam artists. I will notify PayPay and Discover not to do business with you.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 16, 2020
New Jersey
1 review
0 helpful votes
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Just started...
July 16, 2020

Just started... don't have an opinion yet... but I think this will prove to be useful...

Date of experience: June 16, 2020
Virginia
1 review
0 helpful votes
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Good
July 16, 2020

Good

Date of experience: June 16, 2020
Florida
3 reviews
3 helpful votes
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Good so far
July 16, 2020

Good so far

Date of experience: June 16, 2020
New Jersey
1 review
0 helpful votes
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...
July 16, 2020

...

Date of experience: June 16, 2020
Hawaii
1 review
0 helpful votes
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Fast
July 16, 2020

Fast

Date of experience: June 16, 2020
Texas
1 review
0 helpful votes
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So far so good
July 15, 2020

So far so good.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 15, 2020
New York
1 review
0 helpful votes
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OK
July 15, 2020

OK

Date of experience: June 15, 2020
Oregon
1 review
0 helpful votes
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Thanks
July 15, 2020

Thanks

Date of experience: June 15, 2020
Texas
1 review
0 helpful votes
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Cool
July 14, 2020

Cool

Date of experience: June 14, 2020