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InfotracerReviews 29,066

3.1

From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
663
returns
43
This company responds to reviews on average within 1 day
Ohio
1 review
0 helpful votes
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Terrible. Waste of money
February 12, 2021

Horrible but it wasnt worse than putting my face up to the blades of a running zero turn mower or

Date of experience: January 13, 2021
RU
1 review
0 helpful votes
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Good day for me thanks for my delivery she will be happy to see me

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 13, 2021
Tennessee
2 reviews
0 helpful votes
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When I see my report I will let you if it's worth it.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 13, 2021
Virginia
1 review
0 helpful votes
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Have paid for the report but am asked what I think before I've seen it

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 13, 2021
DO
1 review
0 helpful votes
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Process was Easy and information found very helpful.

Date of experience: January 12, 2021
Oklahoma
1 review
0 helpful votes
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Very slow to get to what i am paying to see at this point,

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 12, 2021
California
1 review
0 helpful votes
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Happy New years I love this program, their progressive info is the most Excellent helper friendly finders Company for people with missing family or good friends, I'm really satisfied

Date of experience: January 12, 2021
California
1 review
0 helpful votes
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A bit of a roadblock as usual
February 10, 2021

A bit of a roadblock as usual. No worse than other sites

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 11, 2021
Maryland
1 review
0 helpful votes
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So far so good
It was quick accepting my credit card but I haven't seen my search results yet

Date of experience: January 11, 2021
California
3 reviews
0 helpful votes
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Really can't give a feed back until I have the report

Date of experience: January 11, 2021
Illinois
1 review
0 helpful votes
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Askking me to rate experience when I all I did was pay for report. I'm not able to review anything as of yet due to this rate box in the way

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 11, 2021
Oklahoma
1 review
0 helpful votes
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I just needed seven day search for $3.95. That is it. I don't need a membership. This is not right. If I need a membership, I sign up for it. You automatically signing me up is just taking over the control of my life. I don't like it. Now I have to call you to cancel it.

Date of experience: January 11, 2021

I just needed seven day search for $3.95
February 6, 2021
Previous review

I just needed seven day search for $3.95. That is it. I don't need a membership. This is not right. If I need I sign up for it. You are just taking over the control of my life. I don't like it. Now I have to call you, and so on...

Date of experience: January 7, 2021
Texas
1 review
0 helpful votes
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Satisfied
February 10, 2021

The right details I was wanting to know... I give it a 5 star rating!

Date of experience: January 11, 2021
California
2 reviews
0 helpful votes
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Easy to locate names, but work needed to refine search

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 10, 2021
North Carolina
1 review
0 helpful votes
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Like the price 7 have to view report before i can rate any more

Date of experience: January 10, 2021
Virginia
1 review
0 helpful votes
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1
February 9, 2021

1

Date of experience: January 10, 2021
Nevada
9 reviews
67 helpful votes
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Infotracer... an incomplete background check
February 8, 2021

There are two things worth mentioning about the shortcomings of Infotracer. First, let's discuss the pricing. The initial report is sold to you for $3.95, seems reasonable especially if you only want one report. However, as I was trying to pay for the report a window pops up and informs you that there is more information available that is not provided in the $3.95 report. Presumably if you are going to take the time to check someone's background you're going to want the full report. Here's where it gets funky. The extra report will cost you an extra $18, a full 450% more than the initial report (classic bait and switch). To add insult to injury, by agreeing to the extra $18 you also "MUST" signup for a monthly subscription. At this point you might think "it cost more than I thought but at least now I have a complete report." Well, you'd be very wrong which brings me to the second point. I don't know how Infotracer gets it's info but it isn't complete or wholly accurate. The person I checked on had a bankruptcy but it didn't show up on Infotracer's report. They provide known alias' but then in the section for marriage and divorce they list names that were not given in the alias' list. That means that either or both lists are incomplete or outright wrong, I couldn't figure that out.

Final Note: use a different company if you want a complete and accurate report without the "bait and switch" price.

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Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 9, 2021
Illinois
1 review
0 helpful votes
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February 8, 2021

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Date of experience: January 9, 2021
Texas
1 review
0 helpful votes
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.
February 7, 2021

.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 8, 2021
California
1 review
0 helpful votes
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Good Experience
February 7, 2021

Great customer service! I was able to make a decision based on the information I received.
Thank you.

Date of experience: January 8, 2021