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InfotracerReviews 29,066

3.1

From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
663
returns
43
This company responds to reviews on average within 1 day
Missouri
1 review
0 helpful votes
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I haven't been able to look at any info so far. I need to find divorces from 1966 and 1977

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 18, 2021
California
1 review
0 helpful votes
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Great service and easy to use.
February 17, 2021

I was impressed at the ease of use of the site. Money well spent.

Date of experience: January 18, 2021
Georgia
1 review
0 helpful votes
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Very helpful
February 16, 2021

Great Experience... the information provided was valid and informative

Date of experience: January 17, 2021
District of Columbia
1 review
0 helpful votes
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:)
February 16, 2021

:)

Date of experience: January 17, 2021
California
1 review
0 helpful votes
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Information
February 16, 2021

I found one piece of info to check out. All info was 10 years old and about 90% of the download did not concern me

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 17, 2021
Washington
1 review
0 helpful votes
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Easy to sign up
February 16, 2021

Easy to sign up. Will test well if I am able to cancel easily as promised.

Date of experience: January 17, 2021
New Jersey
1 review
0 helpful votes
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Easy to use with affordable introductory pricing. Lovely.

Date of experience: January 17, 2021
Mexico
1 review
0 helpful votes
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.
February 16, 2021

...

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 17, 2021
Georgia
1 review
0 helpful votes
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I had my report ready and as soon as I paid fir it it's gone! Why do I have to start over again? That's bad business

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 17, 2021
Tennessee
1 review
0 helpful votes
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My phone is a seven-year-old Android that is owned by a 52 year old person who is not a tech person per se. So far so good. You should not ask for Ratings until I've had a positive experience.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 16, 2021
Illinois
1 review
0 helpful votes
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It's saved me from a bad date and a girl I thought was my friend and would of taken everything I own had I not checked them out

Date of experience: January 16, 2021
South Africa
1 review
0 helpful votes
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Been great struggled with zip code for South Africa

Date of experience: January 16, 2021
California
1 review
0 helpful votes
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I clicked to buy a report and now it makes me search again: (

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 15, 2021
Florida
1 review
0 helpful votes
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Good service
February 14, 2021

Good service thank you for helping me I appreciate it

Date of experience: January 15, 2021
Washington
1 review
0 helpful votes
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You've teased and clickbaited me for 9 pages. I gave my credit card info. BUT YOU WON'T GIVE WHAT I PAID FOR UNTIL MY PASSWORD MEETS YOUR STANDARDS. And you automatically FORCE ME INTO SUBSCRIPTION, with no option for 1 time use only

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 14, 2021
Tennessee
1 review
0 helpful votes
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.
February 13, 2021

.

Date of experience: January 14, 2021
Canada
1 review
0 helpful votes
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It had been pretty good except you don't give the full first and last names

Date of experience: January 14, 2021
California
1 review
0 helpful votes
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.
February 13, 2021

.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 14, 2021
Canada
1 review
0 helpful votes
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Good service
February 13, 2021

Good on details as I used this to look up on who called or e mailed that I really never met so on that good for PI work.

Date of experience: January 14, 2021
Illinois
1 review
0 helpful votes
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.
February 13, 2021

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Date of experience: January 14, 2021