From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
Easy, trustworthy and great information on the site!
Great app and super helpful info to have. I highly recommend!
Hi Sherry,
Thank you for leaving us such a wonderful review! We are thrilled that you loved your experience, and the whole team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
If you need assistance, especially with your searches, please don't hesitate to give us a call or send an email to askinfotracer@infotracer.com.
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
$4 you don't really get much info to be honest but thanks
Hi Nathaniel,
We're sorry to hear that you could not find the information you were looking for on the site. We do not offer driving records or licensing records. We can offer information involving criminal driving offenses, including driving violations, speeding tickets, and DUI/DWI records. If these are what you're looking for, please don't hesitate to send us an email at askinfotracer@infotracer.com.
We've checked your account and can see that it's been canceled, and you have until March 19,2021, to use the service. We hope that you make the most out of it.
Have a nice day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I want you to check out my report so far so good you think they have an excellent business you're on here thank you very much I will continue to you your first class operations you run here
Hi Willy,
Thank you for taking the time to give us a review. We can see that you have started with your searches, and if you need assistance, please don't hesitate to give us a call or send an email to askinfotracer@infotracer.com.
Have a lovely day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Showed information before I paid saying information was available, after paying showed 0 information. Scammers
Hi Troy,
We sincerely apologize that you were not able to get the information you needed. The preliminary search accesses people databases to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match the search results obtained in the members are based on the same search parameters.
We would definitely like to turn things around and assist you in getting the information you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
So far so good this app is great for buying and selling rides
Hi Raymond,
We're happy you were able to find the information you were looking for. We've checked your account and can see that it's active and will renew on March 19,2021. If you need assistance, especially with your searches, please don't hesitate to give us a call or send an email to askinfotracer@infotracer.com.
Have an amazing day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Take too long ask too many questions on on a hurry you're not
Hi Rachel,
We're sorry that you're having a hard time looking for the information you need. We would definitely like to turn things around and assist you in getting the information you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Wonderful can hardly wait to see what else I can find.
Hi Wanda,
We're pleased to hear that you were able to find the information you were looking for. If you need further assistance, especially with your searches, please don't hesitate to call or send an email to askinfotracer@infotracer.com.
Have a nice day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
All is good except when I run a telephone number there is no detail. A prompt for assistance comes up and asks for me to contact them. I'm not sure if this is a virus or not so I did not go any further. Do you have any way you can identify that this is the correct procedure? Also I have only looked up the general info on my name and it seems okay but what I am really relying on is the phone number lookup. It is very important because I need to lookup the phone numbers that have been calling my phone for a lawsuit that I have pending. Please advise.
Hi Paul,
We're sorry to hear that you're having a hard time locating the information you needed. Regarding the pop-up, you can click on that, and it will automatically send us an email letting us know that you're not able to find what you're looking for. Rest assured that it is not a virus. We know how important it is for you to find what you need. Kindly send us a private message here in SiteJabber, or you can also send us an email at askinfotracer@infotracer.com.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Any site that ask for a review before giving a product is $#*!
Hi David,
We sincerely apologize for the premature survey. Rest assured, we're working on this as we want our customers to experience the service first before answering any surveys. If you need assistance, especially with your searches, please don't hesitate to give us a call or send an email to askinfotracer@infotracer.com. Have an amazing and safe day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Worth the $3.95 for 7-day trial. Ask me again after that.
Hi William,
We appreciate you taking the time to give us a review. We're happy to hear that you find our site quick and easy to use. If you need assistance, especially with your searches, please don't hesitate to give us a call or send an email to askinfotracer@infotracer.com.
Have an amazing day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Superb Research. Thank you
Is this available Affiliate Program link? Please send link.
Hi Jeanette,
We're delighted to hear that you were able to find the information you needed on our site. About the Affiliate Program, regrettably, we do not offer this yet. However, this feedback is greatly appreciated and will be discussed with the team. We'll make sure to come up with better programs or incentives in the future.
Have an amazing day ahead, and take care!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
:-)
Hi Kirk,
Thank you for the high rating! If you need any assistance, especially with your searches, please don't hesitate to give us a call at +1 833-922-2315 between 9 AM to 5 PM EST or send an email to askinfotracer@infotracer.com. Rest assured, we're here for you.
Have a nice day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
The information I was searching for came quick. The price for the service was right.
I only needed limited information, so I called the customer support line and that's where I became totally satisfied with Infotracer.
Normally, I don't do surveys after subscribing to a website, but the customer support representative's professionalism
Changed that.
Thanks Infotracer.
Mr. Wright
Hello James,
Thank you so much for your kind words! We appreciate you taking the time to share your experience with us—and we agree that Emily is truly a gem to have on our team! We count ourselves lucky for customers like you. We see here that you canceled the subscription but still have up to the 17th of this month to use the service.
If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I haven't had a chance to do anything yet, why would you ask for a rating before I've had a chance to use the services?
Hi Leah,
We hear and understand your concern. Although the survey question's object is to gauge the initial reaction regarding ease of access to the account's information and setup, it might give the wrong impression and make it feel too early to provide an actual response. We respect that, especially that customers like you don't know; we also have a separate survey for the overall experience that we solicit and send to customer's emails with consent after each engagement. We are aware that you reached our Customer Care Team to have your account canceled, and they refunded the charge. They also explained the nature of information and limitation on the site regarding those types of records you were searching for; please allow 3-5 business days for the refund to process.
We appreciate doing business with you, and your feedback means a lot to us in delivering an even better experience next time!
Pls, feel free to reach us at askinfotracer@infotracer.com anytime for any questions, clarifications, or suggestions.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Listed that you could provide the owner title history and that information was NOT part of the $15 I paid for.
Reasonable price for search. We were involved in a hit and run accident to where we only caught a partial plate number for the vehicle.
Hi Derek,
Thanks for the excellent rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com.
We look forward to assisting you with any of your concerns.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
PI follows me, in my belief. I just wanna buy him a beer and a high five
I was looking for a rental on Craigslist and found a great house for an amazing price. Email and phone numbers not checking out on here. Email is nonexistent and phone number is someone else's.
You require us to cancel a subscription, if we don't you bill us $20 a month for one simple dac report. In my opinion greedy, ignorant and rude. How dare you.
Hello Thomas,
Thank you for taking the time to share your feedback. We apologize for any inconvenience you have experienced with our service.
You have purchased a 7-Day Unlimited Search Access, which will put you on a monthly subscription if not canceled; presented clearly to you upon check out and sent to you in a welcome email. You can also find this in our FAQs>Billing Issues: https://infotracer.com/faq/.
I see that you have already canceled your account. If you need further assistance, please do not hesitate to reach us at customerrelations@infotracer.com.
Sincerely,
Alice
Customer Relations Officer
+1 (833) 922-2315
www.infotracer.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kenneth,
Thank you for leaving us such a wonderful review! We are thrilled that you loved your experience, and the whole team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
If we can help with anything else, please give us a call or send an email to askinfotracer@infotracer.com.
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315