From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
You told me you had a report and when I paid it said there was no report available
I searched for people I can find on google but you don't have anything. I'm sorry waste of cash
Hello J C.,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you.
We understand how frustrating it is not to get the information you needed, and we want to schedule a callback to resolve this for you.
Kindly respond with the best time and number to call you at askinfotracer@infotracer.com. Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
You offer hardly any information whatsoever and what you can provide about any of my searches, your information isn't completely accurate or up to date. This paid information is useless!
Hello Shannon,
Thank you for taking the time to share your feedback. You mentioned you have issues accessing the information you were searching for, and to make up for the inconvenience, we would like to offer you a custom report at no extra fee.
Kindly respond with the best time and number to call you at askinfotracer@infotracer.com. Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
The color of nissan titan is white and you show a dark color I have the photo
Hello Rafael,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better. Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies. The vehicle you see in the picture is just a representation of the car and not the vehicle itself.
We see you had your subscription canceled and still have access until the 4th of July, and you will no longer see any future billing from us. If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
No marriage or divorce records. I know this is false. I am married and have been divorced!
Hello Linda,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better. Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
We see you had your subscription canceled and still have access until the 4th of next month, and you will no longer see any future billing from us. If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
You wrote the wrong name and gave me no information. Useless.
Hello Susan,
Thank you for your review. You mentioned you have issues accessing the information you were searching for on the site.
We want to offer you additional search assistance with a custom report at no extra fee.
Kindly respond with the best time and number to reach you. Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
The person I'm looking for has several arrest records yet none show. This is a joke and a waste of money.
Hello Brandie,
Thank you for your review. You mentioned you have issues accessing the information you were searching for on the site.
We want to offer you additional search assistance with a custom report at no extra fee.
Kindly respond with the best time and number to reach you. Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I needed info on a car that ran a red light and almost killed me! Thanks info tracer!
Hello Eyonna,
Thank you for the excellent review! We are delighted that you like the service and find it a good source of information. If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Searched a number and found lots of info. When I pay to see the results, it says no record found.
Hello Ikh,
Thank you for sharing your review. We regret your experience didn’t match your expectations. We are aware that you reached our Customer Care Team to have your account canceled, and they refunded the charge; please allow 3-5 business days for the refund to process.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
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Hello Benjamin,
Thank you for the excellent review! We are delighted that you like the service and find it a good source of information.
If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
When I was signing up it was showing all these check marks about finding the name, address, and even pictures. But when I paid, the only thing I was given was an IP and a bogus longitude / latitude
Hello Joshua,
Thank you for sharing your feedback. We're sorry your experience didn't match your expectations.
Please know that the initial or preliminary search is provided as reference material only. It concludes that the information exists, but the availability still depends if the report is publicly displayed, tagged as private/confidential, or protected. Thus, we can't guarantee complete or accurate information because publicly available information varies.
Your account has canceled the subscription but still has up to the 3rd of July to use the service.
If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
This site is horrible and does not provide any information.
Hello Lacaya,
Thank you for sharing your review. We regret your experience didn’t match your expectations. We are aware that you reached our Customer Care Team to have your account canceled, and they refunded the charge; please allow 3-5 business days for the refund to process.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com. We’d greatly appreciate the opportunity to make things right and work toward earning back your business. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Didn't have much information in the reports. Didn't think it was worth it
Hello Christian,
Thank you for your review. You mentioned you have issues accessing the information you were searching for on the site.
We want to offer you additional search assistance with a custom report at no extra fee.
Kindly respond with the best time and number to reach you. Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I can only type ina name then have to deal with all these results... why not a name and option for the rest like number town address etc...
Hello Aiden,
Thank you for your review. We're sorry to hear about your experience. You mentioned you have issues accessing the information you were searching for on the site.
To make up for the inconvenience, we would like to offer you a custom report at no extra fee.
Kindly respond with the best time and number to reach you. Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Paid to see car owner. Money wasted. Don't bother with this site
Hello Sarah,
Thank you for sharing your review. We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
We see you had your subscription canceled and still have access until the 2nd of July, and you will no longer see any future billing from us.
If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I'm trying to get information on a man who has been in and out of prison and is on sexual offender list. Your site says he has never been arrested.
Hello Diane,
Thank you for your feedback, and we highly appreciate your business. You mentioned you have issues accessing the information on the site.
Please know that we collect our data from public data sources, and it may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
To make up for the inconvenience, we would like to offer you a custom report at no extra fee.
Kindly respond with the best time and number to reach you. Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Remarkably accurate and lots of information available.
Hello John,
Thank you for the lovely review! We are happy you like the service, and we're able to meet your expectations.
It shows that you canceled the subscription but still have up to the 2nd of July to use the service.
If you have any comments or suggestions, pls do not hesitate to reach us at askinfotracer@infotracer.com. We value your opinion.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Don't like it, they trick you just like the rest of the companies
Hello Maryori,
Thank you for taking the time to share your review. Your feedback helps us get better. We apologize your experience didn't match your expectations.
We see you have the account canceled and reached out to our Customer Care Team, who deactivated your account and removed your email from our mailing list.
If you have time, please reach us at askinfotracer@infotracer.com for any comments or feedback you want to share.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Thank you! You helped me find the vehicle and owner that hit my car while i was at work! Thanks!
Hello Brenna,
You're very much welcome. We are glad that you enjoy the service and find the information on the site very helpful.
If you have time, please reach us at askinfotracer@infotracer.com for any comments or feedback you want to share.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I know this person has multiple profiles that are not showing up. I had to pay further money for reports after paying for "unlimited" the first time
Hello Jeni,
Thank you for sharing your feedback. You mentioned not getting any information you expect to get from the site without paying any additional amount, although you have unlimited access.
To make up for the inconvenience, we want to schedule a callback to resolve this issue.
Kindly respond with the best time and number to reach you at askinfotracer@infotracer.com. Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday, for immediate assistance.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mary,
Thank you for sharing your feedback. We're sorry your experience didn't match your expectations.
Please know that the initial or preliminary search is provided as reference material only. It concludes that the information exists, but the availability still depends if the report is publicly displayed, tagged as private/confidential, or protected. Thus, we can't guarantee complete or accurate information because publicly available information varies.
Your account has canceled the subscription but still has up to the 5th of July to use the service.
If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com