From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
She was very considerate and helpfile to my needs she deserves a raise if for the way she handled my situation 100% thank you
She was very considerate and helpfile to my needs she deserves a raise if for the way she handled my situation 100% thank you
This personal has multiple arrests and convictions from the same parish and yet you cannot find any? I am looking at all of them this very moment that I printed out. Waste of money and time!
Hello Erica,
Thank you for sharing your feedback. We're sorry your experience didn't match your expectations.
Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can’t guarantee complete or accurate information because publicly available information varies.
You can also find this in our FAQs>Data Questions:
https://infotracer.com/faq/.
Your account has canceled the subscription but still has up to the 10th of this month to use the service.
If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Thought it would give me full Title information for a vehicle, like it said on website. Report only gave date and state information.
Hello Elle,
We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The VIN information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
We see you are on our 5 Premium VIN Reports + 1 Month Unlimited VIN Lookups that are good up to the 2nd of August. If you fail to cancel, it will roll over into another $14.95 monthly subscription until you cancel as agreed on check-out.
If you have any comments, clarifications, or suggestions, please free to reach us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Was pretty fast and easy and happy with the results.
Hello Arturo,
Thank you for the great review! We are excited that you find the service quick and easy to use, and you were able to find your report.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Apparently I have to pay extra for a more detailed report? That is false advertising.
Hello Melissa,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you.
We understand how frustrating it is not to get the information you needed. To make up for the inconvenience, we offer additional search assistance through our Expert Team of Researchers for a more in-depth search at no extra fee.
If interested, please reach out to us via email at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
Our records show your account was canceled, and you will not see any further charges from us. Your payment of $4.95 will grant you full access until 07/09/2021.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
You gave me no information whatsoever. I was very disappointed in the outcome.
Hello Rachel,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better. Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
We see you are on our 7-days trial period that is good up to the 7th of this month. If you fail to cancel, you will roll over into a monthly subscription of $19.05 until you cancel as agreed on check-out.
If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Had a car accident. Needed the name of the owner of the other car.
Had his license plate. Got his name for $5 from info tracer.
Then found his phone for free from other sources on the web
Hello Michael,
Thank you for leaving us such an excellent review! We are thrilled that you loved your experience, and the whole team will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Have a great day ahead
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Too soon for me to be able to give a detailed review but so far so good.
Hello Ericka,
Thank you for the excellent review, although the survey was a bit premature. We are optimistic that as you continue to use the site, you will find it more useful.
If you have any comments or suggestions, pls do not hesitate to reach us at askinfotracer@infotracer.com. We value your opinion.
We look forward to hearing from you. Have a great day ahead
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I need the owners name so I can show him the photos of the vehicle which caused the damage. This is a boondoggle!
Hello Joy,
Thank you for sharing your review. You mentioned you have issues accessing the information you were searching for and the site not being accurate to what it advertised.
To make up for the inconvenience, we would like to offer you a custom report at no extra fee.
Kindly respond with the best time and number to reach you at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Not worth the time or $$. Should explain what each tier provides you. Should have googled how to get background info EASILY!
Hello Sheryl,
Thank you for sharing your review. You mentioned you have issues accessing the information you were searching for and the site not being accurate to what it advertised.
To make up for the inconvenience, we would like to offer you a custom report at no extra fee.
Kindly respond with the best time and number to reach you at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
You charge money yet dont provide any relevant info
Hello Dena,
We're sorry to hear about your experience. We regret that your experience didn't live up to your expectations. Our site can only generate records that are available publicly.
The License Plate information you are trying to check is yet to update our sources database; that is why we could not pull out any report. We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
I have issued a refund of $9.95 for the Single Premium VIN Report Purchase to make up for not getting your report. Please allow 3-5 business days for the funds to be placed back into your account.
Since you have canceled your subscription prior, you still have access until the 8th of this month, and you will no longer see any future billing from us.
If you have any comments, clarifications, or suggestions, please free to reach us at askinfotracer@infotracer.com at your most convenient time.
We look forward to assisting you with any of your concerns.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
You didn't even find the OBVIOUS accounts
Ph numbers or social media info that is public & I know about REFUND me IMMEDIATELY back to my PayPal cancellation purchase & cancellation on July 1,2021@ 5:50 AM CST
Hello Dixie,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
Please know that we collect our data from public data sources, and it may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
I have canceled your account with us, and I processed a refund of $3.95, as you have requested. This account is already deactivated. Please allow 3-5 business days for the refund to process back to your Paypal.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com at your most convenient time.
We look forward to assisting you with any of your concerns.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Haven't been able to select which janice bradley i am.
Haven't been able to select which janice br
Adley i am.
Its not accurate. I know the person has 2 warrants in NE ans at least 1 in iowa and it only shows old info. Very disappointed
Hello Jennifer,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
However, please know that we collect our data from public data sources containing some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
To make up for the inconvenience, we would like to offer you a custom report at no extra fee.
Kindly respond with the best time and number to reach you. Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
By the way, we see you had your subscription canceled and still have access until the 7th of this month, and you will no longer see any future billing from us.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
This is a bait and hook web site. They will shop you that the record is in their data base but after you pay nothing,
Hello Kyle,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better.
Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
If you are open to discussing this further, I am offering you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Don't hesitate to get in touch with us at askinfotracer@infotracer.com, or you can give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We see you had your subscription canceled and still have access until the 7th of this month, and you will no longer see any future billing from us.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Vehicle registrant info not given. As a matter of fact the ONLY info given was what I already knew, the plate number make and model. That's it. Not what I needed.
Hello April,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better. We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
We see you had your subscription canceled and still have access until the 7th of this month, and you will no longer see any future billing from us.
If you have any comments, clarifications, or suggestions, please free to reach us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Search prior to payment showed that information was found on the requested plate #, but after paying the full report said there was no information found.
Hello Brandon,
Thank you for sharing your review. We regret your experience didn’t match your expectations. We are aware that you reached our Customer Care Team to have your account canceled, and they refunded the charge; please allow 3-5 business days for the refund to process.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com. We greatly appreciate the opportunity to make things right and work toward earning back your business.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Stated it would give the owner of the cars name and it dod not
Hello Stacy,
Thank you for sharing your feedback. We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
We see you are on our 7-days trial period that is good up to the 6th of July. If you fail to cancel, you will roll over into a monthly subscription of $19.05 until you cancel as agreed on check-out.
If you have any comments, clarifications, or suggestions, please free to reach us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
You've given me the information I already had- no more than I already knew
Hello Sophie,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better.
Unfortunately, our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this further, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
None of the info on the search I did for James Campos is correct. I know this because I am James Campos
Hello James,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you.
We understand how frustrating it is not to get the information you needed, and we want to schedule a callback to resolve this for you.
Kindly respond with the best time and number to call you at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brandon,
Thank you for leaving us such a wonderful review! We are thrilled that you loved your experience, and the whole team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com