From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
Before paying the initial search stated there was a record then when you pay Conveniently there were no records to show.
The service was good enough, but they could not provide the info I needed.
Hello Aaron,
Thank you for the positive feedback. We are delighted that you like the service and find it easy to use.
If you have time, please reach us at askinfotracer@infotracer.com for any comments or feedback you want to share.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Paid the fee for "full access" on 27 June 21. Once inside all you get is very generic access, such as that a file exists with the name you searched. Useless information that you can get free online. On 4 July 2021, without any avoid or new research by me this site charged me on my credit card more $19.05 for nothing! Then I am trying have my money back without ANY answer from them! This is internet FRAUD! I ONLY USED THIS SERVICE ON 27 JULY 2021 WHEN I PAID FOR FULL ACESS.
Hello Jardeylde,
Thank you for sharing your review. We regret your experience didn’t match your expectations. We are aware that you reached our Customer Care Team to have your account canceled, and they refunded the charge; please allow 3-5 business days for the refund to process.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
This site led me to believe they had info on the email I submitted, so I paid for premium service, and then there was nothing to report. Just as big of a scam as the person who was trying to scam me.
Hello Kelsey,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better. Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
We see you had your subscription canceled and still have access until the 17th of this month, and you will no longer see any future billing from us.
If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Report had little information aside from cities the person had previously lived in. No contact information, address, etc. nothing.
Hello Inge,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better.
Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
If you are open to discussing this further, I offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
VIN lookup offered owner lookup if I paid for the report. I paid and owner information is not provided. False advertising. Scam.
Hello Steven,
Thank you for taking the time to write us a review. We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
We see you had your subscription canceled and still have access up to the 17th of this month, and you will no longer see any future billing from us.
If you have any comments, clarifications, or suggestions, please free to reach us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
This lead me to believe I would get owner information but I didn't. So I will cancel my subscription
Hello Kappelle,
Thank you for your feedback. We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
We see here you have canceled the subscription, but you can still use the service up to the 17th of this month for your other searches.
If you have any comments, clarifications, or suggestions, please free to reach us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Quick and easy to use as long as you have enough information.
Hello Christopher,
Thank you for the great review! We are excited that you find the service quick and easy to use.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
It appeared that the site had found some information and asked for payment. Entering the report after payment, comes up as no records available...
Hello Michael,
Thank you for sharing your feedback. We're sorry your experience didn't match your expectations.
Please know that the initial or preliminary search is provided as reference material only. It concludes that the information exists, but the availability still depends if the report is publicly displayed, tagged as private/confidential, or protected. Thus, we can't guarantee complete or accurate information because publicly available information varies.
Your account has canceled the subscription but still has up to the 16th of this month to use the service.
If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Check marks before report page show up as if the info is being checked in real time, but also says "if available" as fine print. Wouldn't hold up in court for an "idiot in a hurry".
Hello Than,
Thank you for the feedback. We're sorry to hear about your experience. Please know that we collect our data from public data sources, and it may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies. You can also check this in our FAQs>Data Questions: https://infotracer.com/faq/.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
We see you had your subscription canceled and still have access until the 16th of this month, and you will no longer see any future billing from us.
If you have any comments or suggestions, pls do not hesitate to reach us at askinfotracer@infotracer.com. We value your opinion.
Have a great day ahead!
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Person I was searching for has no info available. Wouldn't have bothered paying if I had known. Cancelling subscription immediately, will not use again.
Hello Sarah,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better. Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
We see you had your subscription canceled and still have access until the 16th of this month, and you will no longer see any future billing from us.
If you are open to discussing this further, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
-------------
Hello Miss A,
Thank you for the excellent rating! We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time! Please reach out to our Customer Relations Team at askinfotracer@infotracer.com with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Very bad, taking money but no results not happy at all, waste of money
Hello Sabrina,
Thank you for sharing your review. We regret your experience didn’t match your expectations. We are aware that you reached our Customer Care Team to have your account canceled, and they refunded the charge; please allow 3-5 business days for the refund to process.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
We look forward to hearing from you.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I paid $3.95 for a report that your program said there was information on using reverse email lookup. After I paid, it said there was no information. I don't want your service. I was mislead to believe you had information you did not have. I want my money back and DO NOT renew my subscription.
Hello Helen,
Thank you for sharing your review. We regret your experience didn’t match your expectations. We are aware that you reached our Customer Care Team to have your account canceled, and they refunded the charge; please allow 3-5 business days for the refund to process.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
We look forward to hearing from you.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Terrible, all you want for me to go to higher cost so you can make money
Hello Deborah,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you.
We understand how frustrating it is not to get the information you needed. To make up for the inconvenience, we offer additional search assistance through our Expert Team of Researchers for a more in-depth search at no extra fee.
If interested, please reach out to us via email at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Blah blah blah blah blah blah blah blah blah blah blah
Hello Dionte,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you.
We understand how frustrating it is not to get the information you needed, and we want to schedule a callback to resolve this for you.
Kindly respond with the best time and number to call you at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Not euro phone numbers, email search doesn't give the good names, not quite sure how to use the search results, UX isn't great...
Hello Louis-Philippe,
Thank you for sharing your review. We regret your experience didn’t match your expectations. We are aware that you reached our Customer Care Team to have your account canceled, and they refunded the charge; please allow 3-5 business days for the refund to process.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Misleading clickbait. Did show any result after I paid for the service
Hello Alexandra,
Thank you for sharing your feedback. We're sorry your experience didn't match your expectations.
Please know that the initial or preliminary search is provided as reference material only. It concludes that the information exists, but the availability still depends if the report is publicly displayed, tagged as private/confidential, or protected. Thus, we can't guarantee complete or accurate information because publicly available information varies.
Your account has canceled the subscription but still has up to the 15th of this month to use the service.
If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Terrible web site will never use again, it is a scam and waste of
Hello Jay,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better.
Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
If you are open to discussing this further, I offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We see you had your subscription canceled and still have access until the 19th of this month, and you will no longer see any future billing from us.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tamika,
Thank you for sharing your feedback. We're sorry your experience didn't match your expectations.
Please know that the initial or preliminary search is provided as reference material only. It concludes that the information exists, but the availability still depends if the report is publicly displayed, tagged as private/confidential, or protected. Thus, we can't guarantee complete or accurate information because publicly available information varies.
Your account has canceled the subscription but still has up to the 18th of this month to use the service.
If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com