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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Ok not enough information plus I know that's the name was not what was listed cause I went thru his phone and it was another name so I don't think u guys are truly accurate
I was unable to access & retrieve the reports I ordered & the website was unusable/non-responsive. There seem to be technical issues with their with the website. The customer care representative was courteous, helpful & cooperative. She kindly refunded the amount charged to my credit card & also helped with processing my membership cancellation that I could not get to work on the website.
Hi Amanda,
We sincerely apologize that you were not able to make any searches. Rest assured, we will be improving our services in the future. I can confirm that your account is canceled and refunded; our company will no longer bill you. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Wonderful info and very accurate true and brave honest and helped me find the help been looking for now four years thanks u
Hi Robin,
Thank you for leaving us such an excellent review! We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we hope you have a great rest of your day!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Just needed a VIN number, for my daughter's car. Good experience
Hi Ann,
We're happy you found the information you needed. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Site is misleading. A trial should include all and not need to pay another larger fee. I am looking myself up to see accuracy. How does a person fix incotrect info on a large scale as someone else is in all my reports also.
Hi Shelly,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. Please note that Premium Reports are optional add-on services only that are separate from your subscription. You can simply exit the pop-up notification, which will continue running the search without additional fees.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is a rip off, did not give me anything that i didn't already know!
Hi Alice,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The representative that I spoke with quickly resolve my issue canceled, my subscription, and was able to issue me a refund for the mistake made. I greatly appreciate her hard effort
Hi Leonte,
We're happy you're satisfied with customer service. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Please let us know if there's anything else I can help you with. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good. I need the name of the person regarding the accident.
Hi Karen,
We know how important it is for you to get this information. Please give us a call or send an email to askinfotracer@infotracer.com. Rest assured, we're here to help. We look forward to hearing from you! Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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Hi Siobhan,
Thank you for your review. We take it that you were not satisfied with the service. We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please contact our Voice of Customer Team at askinfotracer@infotracer.com with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our business!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I had used the service a while ago as what I thought was a "fee per usage" basis. Evidently didn't read the full print. I contacted the company after seeing an unexpected charge on my Cc. The representative was very polite and helpful. Cleared up my situation quickly. I'm very happy with the outcome.
Hi George,
Thank you for taking the time to give us a review. We're happy you're satisfied with the assistance you received. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Missing information I needed not happy with monthly charges that were not mentioned when I paid for it
Hello Sarah,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
Please also note that on our checkout page, before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided and must be approved/acknowledged for the purchase to be completed.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Got it instantly no issues great and will recommend
Hi Felipe,
We're happy you found the information you needed quickly and that you will be recommending us to others. This indeed made our day. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
When I checked an e-mail address, a lot of information were supposed to be made available (Green checkmarks). After I paid and finally got the actual report, nothing was actually included. This is misleading.
Hello Xavier,
Thank you for your feedback. Our Preliminary Search accesses people databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match the search results obtained in the member’s area based on the same search parameters. To learn more, please click the link below:
https://infotracer.com/faq/
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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Hello Dustin,
Thank you for the five stars! We'll take it that you're satisfied with the service. Please let us know if there's anything we can help you with, especially with your searches. Rest assured, we're here for you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your website says it gives info on if there is a lien, but after paying for the full report, it is not giving me that information. All I am getting is how to get a title search from DMV, but that information is incorrect too, the address for the DMV research department changed 1-/2 years ago. This truly a disappointing site.
Hi Karen,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Well done, but to expensive to keep every month, specially if you don't use it much
Hi Joseph,
Thank you for your feedback. We'll make sure to forward this to the correct department. Rest assured, we will be improving our services in the future. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Mary was very helpful in explaining why I was charged that amount, which would've been enough. She went a step further in offering a refund, since I am not planning on using the service any time soon.
5 Stars!
Hi Ian,
We're happy you're satisfied with the assistance you received from Mary. We'll ensure she reads your feedback; this will surely make her day. Please let us know if there's anything else we can help you with. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Love this site! Very easy to use. Instant results. No hidden anything.
Hi Tiffany,
Thank you for this fantastic review! We're happy you loved the site and the results you received. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words. Please let us know if there's anything we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good experience. I found what I search for. A lot of informations for the price. It's good for me and enought.
Hi Isabelle,
Thank you for your review. We're happy you're satisfied with the information you received. We work hard to meet expectations like yours, and we're delighted to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rex,
We're happy you found the information you needed, although some were missing. Rest assured, we will work on improving our services in the future. Please let us know if there's anything we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315