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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I wish it would get to where i request to be removed. Instead of going through all this. That stuff could be added after. If it's about the money< then it's not really helping people. An added $15 for premium. Is a mind blower.
It would not even return my own tag number on my own vehicle, let alone the tag number I was searching for
Hello Monty,
Thank you for sharing your feedback. We’re sorry that you could not find the information on our site. I’ve tried searching for it on my end, but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid for report, no information provided. Asking to pay more for a premium report
Hello Lety,
Thank you for your review. I'm sorry we could not provide the information you needed. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not the information I needed at all. Did not supply the information for the vehicle I inquired about
Hi Shetera,
Thank you for your feedback, and I’m sorry the information we provided didn’t meet your needs.
We want to confirm the exact information you were inquiring about to ensure we get you the correct details. Feel free to give us a call or send an email to askinfotracer@ask.infotracer.com.
We appreciate your patience and the opportunity to assist you further.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Satisfied with my experience. There was a small fee. I used my PayPal account. That easy.
Hi Ava,
Thank you for your 5-star rating! We appreciate your support and we're glad you had a positive experience with us. Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Misleading, I thought i would get the personal information with the 3.00 dollars. To pay that just for the car info which i already had. Thats how i got to this point. I need the Person info who hit me
Hi Nina,
Thank you for reaching out. I’m sorry you were involved in a challenging situation, and we understand how important it is for you to get the information you need.
We want to be transparent and helpful, however, the information might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/.
I have issued a refund of $2.95. You should expect the amount to appear in your statement within 3–5 business days. Rest assured that active subscriptions have been canceled, and you should not see any future billing from us.
Please don’t hesitate to let us know if you need further assistance. We’re here to help in any way we can. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not enough info, then you try to sell a upgrade for more info all I really got was vin and owner nothing of real value about the automobile
Hi James,
Thank you for sharing your feedback. I’m sorry you did not get all the necessary information you needed.
I understand how important it is to have complete details, and I want to clarify that Premium Reports are optional add-on services separate from your subscription. You can easily exit the pop-up notification to continue the search without incurring additional fees.
Also, I searched for the information, but to no avail. Access might be restricted under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/.
Please let us know if there's anything else you need assistance with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Deceiving doesn't show past owners names as stated that it would
Hi Marcilla,
Thank you for the 3-star rating. I'm sorry you didn't get the names of the vehicle owners.
Owner details are sometimes not included due to privacy regulations and data availability constraints under the Driver’s Privacy Protection Act (DPPA). We source our data from courthouses, white page databases, vital records websites, social networks, and archives. However, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/, there is no assurance. We appreciate your understanding.
If you need further assistance, please email us at askinfotracer@ask.infotracer.com. We’re here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I needed owner/operator info on this vehicle and you did not provide such. You only provided useless vehicle information that does not serve the needed purpose. Please cancel and refund
Hello Khalil,
Thank you for your feedback. I'm sorry we could not provide the vehicle's owner information.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid for license plate search and turns out I now have to buy the premium package. When the $#*! I just bought was for free on a different website. Lookupaplate.com What a SCAM!
Hello Sharon,
My apologies for the confusion and inconvenience this has caused. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Needed information to manage potential risks to my business. Rather than relying on conventional means that might take days, had the answer in minutes.
Hello R S.,
Thank you for your positive feedback! We're thrilled our service helped you save valuable time and quickly access the needed information. Our business is your convenience, and we value your time, so our goal is always to make it easy and simple for our customers to access the information they need.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Poor info provided and no details
I wasted money on this website
Hello Angel,
Thank you for leaving a review. I'm sorry our service did not meet your data needs. This is not the kind of experience we wanted you to have.
I can see you were running a search for a license plate, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Excellent. Representative was cordial and assisted me with my concerns. I needed to create a password and she helped me navigate Infotracer system.
Hello Jovianka,
Thank you for the 5-star review! We're glad our representative was able to assist you in navigating the InfoTracer system and setting up your password. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So, thank you for your kind words; we look forward to seeing you again.
Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The paid report did not contain any information beyond make/model of car - easily available not just on your free search, but any free search engine.
Hello Michelle,
Thank you for sharing your feedback. I'm sorry you're dissatisfied with the report you received. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end, but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Obvious information provided after paying, but then you can't get what you were really looking for, and subsequent searches flag your account as illegal and you get locked out! Don't waste your money, use BeenVerified - at least it's legit
It's a good page to look but not specific you looking for……..
Hi Yessica,
Thank you for your feedback and the 3-star rating. We’re glad you found the page helpful, though we understand it may not have been specific enough for your needs.
We’d love to assist you further. If you could let us know exactly what you're looking for, we’ll do our best to provide you with the information. Please feel free to give us a call or send an email to askinfotracer@ask.infotracer.com.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice of Customer Specialist
Wuld like to know owner of car and now I have to pay more... not cool
Hello Bronwyn,
Thank you for leaving a review. We sincerely apologize that we could not provide the owner's information of the vehicle you were searching for. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No info, misleading and inaccurate so it was a complete waste of money, do not recommend unfortunately
Hello Gabrielle,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. This is not the kind of experience we wanted you to have. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Additionally, our international searches are limited at the moment, and while we are expanding our resources, it is still under development, and further support is not yet available. Nonetheless, please be reminded that we constantly update our information from time to time, so you can always check back for newly updated information.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is just my first search so far so good
I will give another experience soon
Hello Christine,
Thank you for your feedback! We're glad your first impression has been positive. We look forward to hearing more about your experience as you continue exploring.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Garbage report that gives nothing besides vehicle specs. Does not give owner info.
Hi Nicholas,
Thank you for your feedback. I’m sorry you did not receive the information you're looking for.
I tried searching for the information you needed, but was also unsuccessful. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not our control.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Darnyelle,
Thank you for your feedback. We sincerely apologize for the inconvenience this has caused. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315