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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very good …………………………………………………………………………………………………………….
Bad results bad results bad results bad results bad results bad results
Hello Mickey,
I appreciate you leaving a review, and I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Upon paying I received message that my request is not available in my area. Please cancel this purchase/ payment and discontinue any further action from me to your company
Hello John,
Thank you for your feedback. I'm sorry we could not provide the owner's information of the vehicle you were searching for.
Upon checking, I see that you haven't used your services yet. Although the preliminary search previews the possible results once you purchase the service, you will still need to log on to the official website and re-enter the details to run the actual search in the database to get the publicly available reports.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I've tried to cancel my subscription so many times & emailed & it still won't cancel.
Hello Hannah,
Thank you for leaving a review. We sincerely apologize for the inconvenience this has caused.
I can see that you contacted our customer service to cancel. I can confirm that your account has been canceled as requested. Rest assured, our company will no longer bill you. The payment made will allow you access until June 7,2025.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Thi,
Thank you for the 5-star review! We're glad you had a positive experience and that our representative was able to respond promptly to your request. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Completely misleading - one the first page you clearly states you I will get in the report, right after paying for it, that information is now in a premium report. Bull$#*! business, this will be reported to BBB
Hello Abhitej,
We sincerely apologize for the confusion and inconvenience this has caused. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I can see you were running a search for a license plate/VIN, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The 1.95 for a single search is great. A trial period is so annoying.
Hello Jay,
We appreciate you leaving feedback. We understand that trial periods can be frustrating, and we always look for ways to improve the experience. We're glad our representative provided quick and professional assistance. We’ll be sure to pass along your kind words to her.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Does not provide the proper records. Shows the vehicle as no accidents, however, the vehicle is salvage titled. Report was of no use to me.
Hello Jon,
Thank you for sharing your feedback. I'm sorry we could not provide the information you needed. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I forwarded a request for the vehicle's accident and salvage report to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
WHAT A RIP! THEY DON'T LIST DETAILED AUTHORIZED USES OR WHAT INFO YOU ARE ACTUALLY GOING TO SEE BEFORE PAYING FOR THE SERVICE. TOTAL RIP OFF!
Hello Tim,
I'm sorry our service did not meet your data needs. This is not the kind of experience we wanted you to have. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you contacted our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great service thank you i will be in contact with you people in the future
Hello Jamia,
Thank you for your kind words! We're delighted you found exactly what you were looking for. It was a pleasure assisting you, and we look forward to working with you again.
Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Excellent so far - only one search done but I'm quite impressed and will enjoy learning about other information this can provide.
HI Abby,
Thank you for your positive feedback! We're glad that things are off to a good start.
We hope you continue enjoying the platform and find it helpful as you explore more features. We're here for you if you have questions or need assistance.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
BEFORE I paid your "search" showed green for driver, address, etc. AFTER I paid, oh, oops, NO INFO FOUND
Hi Casey,
Thank you for sharing your feedback! I’m sorry you did not get the information you needed.
Please note that the preliminary search determines whether or not the person is in the United States by checking their records. This information is only provided as a resource. Even when the same search parameters are used, the preliminary search results may differ from those found in the member's area.
I tried searching for the information, but was also unsuccessful. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we rely on publicly available data from various sources. Sometimes, the specific information you’re looking for might not be available due to privacy laws and regulations, which can vary by location and gaps in public records. We hope you understand.
Let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This provided me very little new information. There is definitely plenty of missing information.
Hi Jennifer,
Thank you for sharing your feedback. I’m sorry if you’re dissatisfied with the report you received.
Please know that we source our data from public records sources, and therefore, we cannot guarantee the accuracy or completeness of every record. Some records or information may be missing due to federal or state laws/restrictions.
Also, please note that the Driver's Privacy Protection Act (DPPA) governs the confidentiality of information regarding car owners. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
If you need further assistance, please call or email us at askinfotracer@ask.infotracer.com. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I have experienced Good quick, efficient report for not very much money thank you
Hi Shelley,
Thank you for your feedback and the 4-star rating! We're happy you were satisfied with the service and found it a good experience.
If you need any further assistance, feel free to get in touch. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Why do I pay $3 for something and then have to pay $10 more for what I was already supposed to get?
Hi Rebecca,
Thank you for your feedback. I’m sorry for any confusion regarding the information you’re looking for.
To clarify, Premium Reports are just optional add-ons. Accessing this additional, highly sensitive data comes at a cost, as it is not available from any other source. However, you can close the pop-up message, and the search will proceed without interruption.
I also checked the information, but couldn’t locate anything in our database. Access might be restricted under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. Please let us know if there's anything else you need assistance with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Interesting. I'm hoping this info will help me connect with an old high school friend.
Hi Ann,
Thank you for your feedback. We hope the information helps you reconnect with your old high school friend. If there’s anything else we can do to assist you or if you need more information, feel free to reach out. We're always here to help!
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Its not giving me any information that i need only basic vehicle stuff
Hi Anthony,
Thank you for sharing your feedback. I’m sorry you did not find the information you needed.
Our data is sourced from multiple agencies, and while we strive for accuracy, some information may not always be current or complete. You can see the details on this link: https://infotracer.com/terms/
I tried to search for the information, but to no avail. The information might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/.
Please let us know if there's anything else you need assistance with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
When I entered the license plate to search, the prompts on your website indicated that owner information would be available. I was not able to access that. That was a misleading statement or prompt
Hello Hannah,
Thank you for sharing your feedback. We sincerely apologize that we could not provide the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on June 6,2025. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Terrible bait and switch Hidden subscription with auto renewal
Hello Jesse,
I appreciate you leaving a review. My apologies for the confusion and inconvenience this has caused. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Regarding the monthly subscription, please know that you will only be charged the monthly fee if you do not cancel before the trial period ends.
I can see you were running a search for a license plate, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I needed to look up an email to see if it was a scam. When I looked up the email, your website indicated that it had a report and information about the email's owner. I paid the $1.95 fee and clicked to view the report, but the website indicated that it had no information on the email. I called the service number to cancel, and the worker on the phone was very helpful. She helped me discontinue my subscription without any issues and was extremely accommodating. I'm not giving you a full 5 stars because of the misinformation in the report. The only reason you have 4 stars is because your worker on the phone was very helpful.
Hello Kate,
Thank you for sharing your feedback. I'm sorry you're dissatisfied with the report you received. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I ran the search on my end, and I sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the email address is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
We’re glad our representative was able to assist you promptly and efficiently. We truly appreciate your recognition of their efforts. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Oswaldo,
Thank you for your kind words! We're glad you had a very good experience with our service. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315